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Office 365 help

  • 21-10-2014 10:35am
    #1
    IpreDictDeatH
    Registered Users, Registered Users 2 Posts: 269 ✭✭


    So i just bought a Toshiba laptop/notebook and Office 365 from powercity. Came home very happy with purchase but im having problems getting office up and running.

    When i tried to install a security message popped up asking me if i was sure i wanted to proceed as the file was from an unknown source or something. I clicked yes for it to go ahead but the download just stops after about 3 seconds.

    I have found the program in programs and features and there are icons on desktop but they just don't open. At the moment i am running a 'Quick repair' to try fix it but its been going on about 2 hours now.

    Should i be taking this back to powercity or is it an incompatibility between Office and windows 8 or something else? It does seem to be a security system that stops it so i tried turning off firewall to no avail.

    IM lost. Any help would be greatly appreciated.


Comments

  • #2
    Overheal
    Registered Users, Registered Users 2 Posts: 86,729 ✭✭✭✭Overheal


    There should be no compatibility issues with office and windows.

    It sounds like the install wasn't performed correctly in some manner. Uninstall all office products on the laptop - and reboot your system. Its also a great idea after that reboot to go to windows update proper and be sure you've already updated everything first (Win+W, "Windows Update"). Updating to 8.1 is also advised.

    Then start by going here with your product code: https://officesetup.getmicrosoftkey.com/ to get your activation key.

    If you've already activated this with your microsoft account, got to http://office.com/myaccount to run the install again.


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