Sky HD + box. Not getting signal

Rob Thomas

I hope someone will be able to help with this. For the last couple of days our Sky box has stopped working. We are getting the "for your information" message 25 .."your HD+ box isn't getting a satellite signal". So we can't access any of the channels.

Also if you enter the TV guide menu it shows a different message saying that the box is still initialising. But it stays like that constantly.

I've checked the dish and all cables and there is no obvious problem. The issue started before the recent bad weather so I don't think its that and as I say, I've gone and checked the dish and it seems ok. Ive been in the attic and checked all the cables and there is no broken connection or anything. The only other thing I thought of was the TV link box which splits the signal between the rooms, I don't know if they fail over time, but, visually, it doesn't look like there is anything wrong with it.

I've tried the reset solutions from the SKY forums on the internet but none are fixing the problem. The box won't do a full front panel reset so I wonder is the box goosed?

We cancelled our subscription to Sky about 6 months ago and only use the box as a freeview box, although we do have BT SPORT on a subscription. Up to now everything has worked fine but I'm starting to get paranoid ideas that Sky have somehow stopped the signal ?

Apart from getting an engineer out has anyone any ideas what I could try to sort it out. Any help is appreciated. Bog 1 and 2 are becoming hard to watch!

SPAWKER

Rob Thomas wrote: »

I hope someone will be able to help with this. For the last couple of days our Sky box has stopped working. We are getting the "for your information" message 25 .."your HD+ box isn't getting a satellite signal". So we can't access any of the channels.

Also if you enter the TV guide menu it shows a different message saying that the box is still initialising. But it stays like that constantly.

I've checked the dish and all cables and there is no obvious problem. The issue started before the recent bad weather so I don't think its that and as I say, I've gone and checked the dish and it seems ok. Ive been in the attic and checked all the cables and there is no broken connection or anything. The only other thing I thought of was the TV link box which splits the signal between the rooms, I don't know if they fail over time, but, visually, it doesn't look like there is anything wrong with it.

I've tried the reset solutions from the SKY forums on the internet but none are fixing the problem. The box won't do a full front panel reset so I wonder is the box goosed?

We cancelled our subscription to Sky about 6 months ago and only use the box as a freeview box, although we do have BT SPORT on a subscription. Up to now everything has worked fine but I'm starting to get paranoid ideas that Sky have somehow stopped the signal ?

Apart from getting an engineer out has anyone any ideas what I could try to sort it out. Any help is appreciated. Bog 1 and 2 are becoming hard to watch!

Have you checked the signal strengths on the box to see what class of a signal you are getting.Also try swapping feed 1 and 2 around and see what that does.

Thurston?

Hard to really be helpful at this remove.

Sky can't stop the signal & it's nothing to do with the TVlink either. It doesn't take an obvious movement of the dish to affect alignment enough to lose signal.

Don't try forced software updates with no signal, if that's what you mean by 'full front panel reset'.

Avns1s

The potential causes of this symptom are:
1. Dish out of alignment.
2. Faulty LNB.
3. Cable / Connection faults.
4. Fault on the receiver itself.

So take your pick and if you can't check them yourself, you're probably better to call an installer who should have it sorted in minutes.

Thurston?

Also consider an obstruction to the dish line-of-sight, though would tend to be pretty obvious if something like this just 'popped up'.

Rob Thomas

SPAWKER wrote: »

Have you checked the signal strengths on the box to see what class of a signal you are getting.Also try swapping feed 1 and 2 around and see what that does.

Thanks. The box is not showing any signal strength at all. I swapped the feeds without any success. It's like the box is not receiving anything at all. There must be something wrong with the dish that I can't see. I'll have to get an engineer out.

Rob Thomas

Avns1s wrote: »

The potential causes of this symptom are:
1. Dish out of alignment.
2. Faulty LNB.
3. Cable / Connection faults.
4. Fault on the receiver itself.

So take your pick and if you can't check them yourself, you're probably better to call an installer who should have it sorted in minutes.

Thanks. I had checked most of this, I thought but there must be an issue I can't see. I'm going to get out an engineer.

Rob Thomas

Thurston? wrote: »

Also consider an obstruction to the dish line-of-sight, though would tend to be pretty obvious if something like this just 'popped up'.

Thanks for your comments Thurston. What I meant by resets was the Ones recommended on the Sky forums where you switch on the box whilst keeping buttons pressed and it re-sets the box. Kind of "turn it off and on" solutions.

I can't see any obstruction, the dish is well up on the gable too, approx 7m up, but as I've said to others who replied, there is obviously something I'm missing so I'll need to get an expert out.

I'll get an engineer out tomorrow. In the meantime, I'll borrow my neighbours Sky Box and see if it works and if mine works at theirs. At least that might narrow it down a bit.

Thurston?

If it involves powering the box on while holding the backup button, it's a manual/forced software update & is pointless with no signal, as the update is over-the-air (OTA).

muffler

Surely software updates wouldnt work for non Sky subscribers?

SPAWKER

muffler wrote: »

Surely software updates wouldnt work for non Sky subscribers?

Boxes will update irrelevant wether they have a subscription or not.