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Strange broadband question (temp downgrade from fiber)

  • 17-10-2014 9:48am
    #1
    danny1986
    Registered Users, Registered Users 2 Posts: 32 ✭


    Hey guys/gals.

    This is a really weird question and i'm going to skip going into specifics as it annoys the hell out of me. The long and short is that Eircom have f***k'd up my account and i've been without internet for over 2 business weeks.

    I rely on the broadband for work, so eventually after kind of sorting out the mess that they created, they have put me on standard DSL to give me some internet back faster than a new fibre order would (apparently, but so far ironically incorrect).

    So this is the situation:

    - Previously had 30mb fibre that was working fine
    - House master socket was upgraded when they came to install eFibre.
    - Accounts got f'd up, lost all internet (after 2 months of working service)
    - Now on standard DSL whilst awaiting eFibre upgrade (again).

    The problem is that my old Eircom D1000 modem refuses to acknowledge a DSL connection and also refuses to even attempt to connect. The DSL light never flashes, and it always reports "No DSL connection" via the admin panel.

    Conversely, the new eFibre modem (which I know won't work with standard DSL) does report a DSL connection, but naturally a red light for the internet.

    I have tried resetting the old modem (via the physical reset switch) and plugging the telephone cable into both the broadband and phone sockets (on the master switch, and also tried it in other non-upgraded telephone ports in the house) all with the same end result, of it not attempting to connect.

    The old modem (D1000) worked perfectly fine when I was on standard DSL previously, so i'm thinking that it's the upgrade to the master socket they did, that has made using standard DSL not backwards compatible or something?

    So friggin' frustrated lately, been without internet this long and trying to run a business that revolves around internet connectivity is beyond annoying, especially seen as Eircom were the ones at fault. I've been offered a paltry credit for the inconvenience, but that doesn't come close to the revenue I have lost as a result. I have had limited slow, crappy, horrible connectivity during this time via my phones terrible connection (which falters between GPRS and the slowest possible 3G connection)

    I'm in the tech biz (programmer) so feel free to use tech terms in responding.
    Thanks in advance.


Comments

  • #2
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Did an engineer revisit the premises to move your line back to its original connection in the cabinet?


  • #3
    Cork981
    Registered Users, Registered Users 2 Posts: 799 ✭✭✭Cork981


    Had more or less the same issue.

    Yes they've activated a port at the exchange for your line but you're line is still filtered/connected at your local cabinet so no DSL are reaching your modem.

    I had the same issue for months and never got support to understand that I had to be taken off the cabinet for the connection to work.

    Only got it resolved when they reactivated my port at the cabinet.


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