online service desk

Big Vern

I sent a email via the online services desk on Wednesday morning, i have yet to receive a reply. How long do i typically have to wait for a reply?

Bank of Ireland: Alison

Hi Big Vern

Thanks for contacting us here on Boards.ie

So sorry for the delay. We have made contact with this Department, they have advised they are experiencing a high volume of queries at present and are trying to work through these as quickly as possible. 

Perhaps we can help here if it's a non-account specific query? 

Please do not hesitate to ask if you feel we could assist you.

Thanks
Alison

Big Vern

Bank of Ireland: Alison wrote: »

Hi Big Vern

Thanks for contacting us here on Boards.ie

So sorry for the delay. We have made contact with this Department, they have advised they are experiencing a high volume of queries at present and are trying to work through these as quickly as possible. 

Perhaps we can help here if it's a non-account specific query? 

Please do not hesitate to ask if you feel we could assist you.

Thanks
Alison

Thanks Alison. The query really relates to activity on my account.

Bank of Ireland: Sarah

Hi Big Vern,

Thanks for your reply.

If you would like for a representative to call you back regarding the query on your account, we can arrange this for you. Please send us a Private Message with your name, contact number and account holding branch (no need for account details). 

Please click on the link in my signature below to send a PM, you will need to ensure that signatures are set to display in your control panel options on Boards in order to see the link. 

Thanks,
Sarah

Big Vern

Did you receive my PM?

Bank of Ireland: Sarah

Big Vern wrote: »

Did you receive my PM?

Hi Big Vern,

We've replied to your PM now and have passed on your details to arrange a call back for you. 

Thanks,
Sarah