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Still billed by digiweb

  • 13-10-2014 10:26am
    #1
    jonny_b
    Registered Users, Registered Users 2 Posts: 649 ✭✭✭


    Hi I switched online to Eircom in late August. I am still receiving bills from Digiweb. I rang them and they said they have not received any last bill notification from Eircom. Can you sort this for me please and also how will I be credited for this mistake that is eircoms fault.


Comments

  • #2
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    jonny_b wrote: »
    Hi I switched online to Eircom in late August. I am still receiving bills from Digiweb. I rang them and they said they have not received any last bill notification from Eircom. Can you sort this for me please and also how will I be credited for this mistake that is eircoms fault.
    Hi jonny_b

    Can you send me your Phone number in a PM and I will look into this for you. In a situation where a Customer moves from one Telecom provider to another (as against a non Telecom provider such as UPC), your account should cease. I will look into this in more detail once I receive the PM with the additional information.

    thanks
    Colm


  • #3
    jonny_b
    Registered Users, Registered Users 2 Posts: 649 ✭✭✭jonny_b


    eircom: Colm wrote: »
    Hi jonny_b

    Can you send me your Phone number in a PM and I will look into this for you. In a situation where a Customer moves from one Telecom provider to another (as against a non Telecom provider such as UPC), your account should cease. I will look into this in more detail once I receive the PM with the additional information.

    thanks
    Colm

    PM'd you yesterday Colm, any joy in this?


  • #4
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    jonny_b wrote: »
    eircom: Colm wrote: »
    Hi jonny_b

    Can you send me your Phone number in a PM and I will look into this for you. In a situation where a Customer moves from one Telecom provider to another (as against a non Telecom provider such as UPC), your account should cease. I will look into this in more detail once I receive the PM with the additional information.

    thanks
    Colm

    PM'd you yesterday Colm, any joy in this?
    Hi jonny_b

    I just responded to your PM from yesterday.

    thanks
    Colm


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