Engineer callout but I can't see why...

Cringer

hi all,

Bit of a long winded one so I will try my best to explain.

Moved back to my old house. Tenant had Vodafone broadband in the house. Cancelled their account/service mid August.

I chose to go with O2 for my broadband service. Gave them the old number the tenant was using (which is available if I wanted it). Problem: an eircom engineer needs to call out in order to do a new connection.

Here's where I get confused. Why the need for a call out? I want the same number so why can't it be reactivated?

It will be twenty days on Wednesday when the engineer comes out. Long time to wait but hey they are busy.

Can anyone tell me why wouldn't I be able to simply have the old number reactivated again and have my service up and running?

On a hunch I rang eircom last week. They told me the line could be reinstated in 24-48 hours and broadband within a week!

Taking this info back to O2 was told 'yes, provisionally it looks like it would go through but further testing reveals that an engineer needs to call out'.

So other than a fault physically on the line, why would an engineer be required to call out?

Whilst there is no dial tone to call out, there is a tone - weird one. I could dial 199000 from it and got back a recording of my number.

Thanks in advance for the insight.

Bog Standard User

Cringer wrote: »

hi all,

Bit of a long winded one so I will try my best to explain.

Moved back to my old house. Tenant had Vodafone broadband in the house. Cancelled their account/service mid August.

I chose to go with O2 for my broadband service. Gave them the old number the tenant was using (which is available if I wanted it). Problem: an eircom engineer needs to call out in order to do a new connection.

Here's where I get confused. Why the need for a call out? I want the same number so why can't it be reactivated?

It will be twenty days on Wednesday when the engineer comes out. Long time to wait but hey they are busy.

Can anyone tell me why wouldn't I be able to simply have the old number reactivated again and have my service up and running?

On a hunch I rang eircom last week. They told me the line could be reinstated in 24-48 hours and broadband within a week!

Taking this info back to O2 was told 'yes, provisionally it looks like it would go through but further testing reveals that an engineer needs to call out'.

So other than a fault physically on the line, why would an engineer be required to call out?

Whilst there is no dial tone to call out, there is a tone - weird one. I could dial 199000 from it and got back a recording of my number.

Thanks in advance for the insight.

the eircom tech needs to jumper your line into an assigned port at the cabinet that is controlled by o2 not vodafone

Cringer

Bog Standard User wrote: »

the eircom tech needs to jumper your line into an assigned port at the cabinet that is controlled by o2 not vodafone

So does he need to come to the house then?

How long would a job like that expect to take?

jd

Cringer wrote: »

So does he need to come to the house then?

How long would a job like that expect to take?

Are you going for NGA (vdsl) rather than ngb? If you are going with NGA you'll get a new NTU

http://www.eircomwholesale.ie/WorkArea/DownloadAsset.aspx?id=1166 (page 51)

Cringer

I was told I was getting next generation broadband and no congestion. Not sure what one that would be.