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My Eircom online account.

RED L4 0TH · 2014-09-18 09:56:48

I've got an email notification of my eircom efibre bill this month and last month. However I have been an efibre customer since last December and these two notifications were the first I have received since I moved over to efibre from my previous Eircom BB package. These notifications were sent to the email address of the…

18-09-2014 9:56am

#1

RED L4 0TH

Closed Accounts Posts: 655 ✭✭✭

Join Date: April 2014

Posts: 640

I've got an email notification of my eircom efibre bill this month and last month. However I have been an efibre customer since last December and these two notifications were the first I have received since I moved over to efibre from my previous Eircom BB package.

These notifications were sent to the email address of the My eircom online account associated with the old package. I tried to reset the password with the forgot password facility, but the links sent to my email address didn't work, saying 'the link had expired'.

I then tried to register my new efibre a/c number, but it said this account was already registered.

Could you reactivate my online account if possible? Thanks.

0

Comments

#2 18-09-2014 3:47pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

RED L4 0TH wrote: »

I've got an email notification of my eircom efibre bill this month and last month. However I have been an efibre customer since last December and these two notifications were the first I have received since I moved over to efibre from my previous Eircom BB package.

These notifications were sent to the email address of the My eircom online account associated with the old package. I tried to reset the password with the forgot password facility, but the links sent to my email address didn't work, saying 'the link had expired'.

I then tried to register my new efibre a/c number, but it said this account was already registered.

Could you reactivate my online account if possible? Thanks.

[font=Times New Roman","serif]Hi RED L4 0TH

[/font]t's best to deal with this by de-activating the existing online login and then creating a new online account. To do this you would need to email your details (ac number - name on account - mobile contact number - email address currently registered) to webmaster@eircom.net

webmaster will then de-activate the existing/old login in a couple of days and email you when this is complete..

When you get confirmation of this being done you would then create a new login using your efibre account number by clicking on the sign up option and following the instructions.

Thanks
Al

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#3 18-09-2014 4:58pm

RED L4 0TH

Closed Accounts Posts: 655 ✭✭✭

Join Date: April 2014

Posts: 640

Thanks.

Done. Will update when completed.

0
#4 19-09-2014 2:28pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

RED L4 0TH wrote: »

Thanks.

Done. Will update when completed.

Thanks RED L4 0TH

Please do

Al

0