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No BB installed yet - no appointment made - waiting 4+ weeks and no response from my

  • 12-09-2014 12:15pm
    #1
    RunRoryRun
    Registered Users, Registered Users 2 Posts: 476 ✭✭


    Seriously, somebody talk to me.  Called Customer Care yesterday and at 5pm on the button someones shift must have been over because he just hung up on me.

    Have contacted online chat, they told me to try customer care.  I did and they hung up, then called back and no one answered.  eircom Alan has been PM'd with my details and he never got back to me (48 hours ago).

    BB ordered 1 month ago.  2+ weeks since line activation.  no appointment made for BB installation.  

    Absolutely disgraceful service.

    Please contact me.

    Rory


Comments

  • #2
    Zorica
    Registered Users, Registered Users 2 Posts: 4 ✭Zorica


    I am getting the exact same treatment, it's as if they have a manual they're following on how to give terrible customer service.


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    RunRoryRun wrote: »
    Seriously, somebody talk to me.  Called Customer Care yesterday and at 5pm on the button someones shift must have been over because he just hung up on me.

    Have contacted online chat, they told me to try customer care.  I did and they hung up, then called back and no one answered.  eircom Alan has been PM'd with my details and he never got back to me (48 hours ago).

    BB ordered 1 month ago.  2+ weeks since line activation.  no appointment made for BB installation.  

    Absolutely disgraceful service.

    Please contact me.

    Rory
    Hi RunRoryRun

    I am awaiting an update from efibre escalation on the status of your order. I can understand the level of disappointment and apologise for the inconvenience experienced so far. As soon as I have further information I will let you know right away.

    Thanks
    Al


  • #4
    RunRoryRun
    Registered Users, Registered Users 2 Posts: 476 ✭✭RunRoryRun


    Alan,

    This isn't good enough.  There's no update from you and shockingly, I get a fob off 9 minutes before you leave on a Friday leaving no time for a reply.  

    This is not a tough fix - you shouldn't have to wait 2 - 3 days for "an update from efibre escalation on the status of" my order.  That couldn't sound more like a "I don't know and I don't care what's going on so I'll pass the buck answer".  The status is that I don't have BB.  I need a member of the installations team to call me to arrange a time for installation.  You're not the first eircom rep to display this attitude to me in the last month and I'm pretty sure that the way things are going, you won't be the last.

    Please call me to discuss on Monday.  You have my number.

    Rory


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    RunRoryRun wrote: »
    Alan,

    This isn't good enough.  There's no update from you and shockingly, I get a fob off 9 minutes before you leave on a Friday leaving no time for a reply.  

    This is not a tough fix - you shouldn't have to wait 2 - 3 days for "an update from efibre escalation on the status of" my order.  That couldn't sound more like a "I don't know and I don't care what's going on so I'll pass the buck answer".  The status is that I don't have BB.  I need a member of the installations team to call me to arrange a time for installation.  You're not the first eircom rep to display this attitude to me in the last month and I'm pretty sure that the way things are going, you won't be the last.

    Please call me to discuss on Monday.  You have my number.

    Rory
    Hi RunRoryRun

    I can assure you that this has not been left to the last minute, I am sorry for the delays and apologise for the inconvenience. I have been awaiting more information from the efibre escalations team however as soon as I have more news on this I will let you know.

    Thanks
    Al


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