The new 'customer friendly' Ryanair

owenc

When is Ryanair installing the premium seats? Is it worth the £10?

I need to visualise how much is 34 inches of seat pitch. I am flying in October.

EchoIndia

You must be referring to the existing seats in the emergency exit rows. I have not seen any reference to a planned reduction in seat numbers on Ryanair aircraft.

owenc

http://www.seatguru.com/airlines/Ryanair/Ryanair_Boeing_737-800.php

EchoIndia

owenc wrote: »

http://www.seatguru.com/airlines/Ryanair/Ryanair_Boeing_737-800.php

Showing 189 seats as usual.

owenc

No it shows the front seats as premium with extra legroom.

Tenger

owenc wrote: »

No it shows the front seats as premium with extra legroom.

FR are not installing new seats in their aircraft. They do however charge for seats that have a bit more space. These are the first row and the exits rows.

They are not 'premium seats' as the industry would term them. The FR 'premium seats' are merely the front row. As you have only a bulkhead in front of you in makes for more space. (No annoying reclining seat in your face!...yes I know no FR seat reclines...but you get the gist?)

owenc

If you book two people together will they be sitted together then?

Fred Swanson

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Tenger

owenc wrote: »

If you book two people together will they be sitted together then?

As above. Not guaranteed....so the airline 'encourages' you to pay to pre-book seats thus ensuring you are seating together.

And so "if you're going to prebook a seat, why not upgrade your experience to our extra comfort premium seats for an extra E10?"

maebee

Last year, O'Leary admitted that they needed to "stop pissing off" their customers and they relaxed a bit and allowed a handbag as well as the 10 kg hand luggage.

We've flown with them 4 times since this change and since then, have never seen the yoke they have for fitting your hand luggage into, until today. I thought that with their new policy of not pissing off their customers, they had abandoned it for good. Not so.

This morning we boarded at Tenerife South to Shannon. Mayhem at the boarding gate. Miss Ryanair jobsworth insisted that every passenger put his/her hand luggage into the thingy. Passenger on front of us - case wouldn't fit in and he began to open it, presumably to take out and wear some of the clothes in it. She, very loudly stated "You cannot open your case here. This is a secure area" (this is after we had been screened through Security).

Not sure how it ended for this passenger but just letting you all know that it was good while it lasted. Ryanair are back to form

Fred Swanson

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maebee

Fred Swanson wrote: »

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Possibly/Probably. But O'Leary needs to extend the "not pissing off the customers" bit to who ever he contracts on his behalf.

We were boarding at 6 am this morning. All passengers were up since 4 am - all tired and could have done without the stress.

homerjay2005

maebee wrote: »

Possibly/Probably. But O'Leary needs to extend the "not pissing off the customers" bit to who ever he contracts on his behalf.

We were boarding at 6 am this morning. All passengers were up since 4 am - all tired and could have done without the stress.

Or maybe the passenger shouldnt have over packed their bag? Its a fair achievement to have an extra bag yet still not have enough space in the first one.

man98

Ryanair apparently have changed though
I was told by someone that when checking bags in Girona, they were letting people with 19kg bags (4kg overweight) through without a bother. In 2012 I was coming back from Memmingen/ Munich West. I stuffed my carry on into the box. The guy I was travelling with? Bag weighed 10.3kg. Pulled out a David McWilliams book, magically dropped to 9.9kg. Haven't experienced the 'new Ryanair' yet though, hopefully next year though.
On a further note, I'd say that was just a newbie in Tenerife South!

jaymcg91

I don't understand why people can't pack bags properly, that's what annoys me. Pay for checked luggage if you need tons of stuff, otherwise pack to the limit they specify.

Another case of people thinking that they're something special.

Irish Steve

I shall be interested to see how the weekend goes, first flight for me on the "new" Ryanair, and I'm just hoping that the flight is better than the experience last evening getting the boarding passes sorted out.

It took 2 computers, 2 different browsers and over an hour and a half before I was eventually able to get through the process, and I had a lot of hassles with server errors, inappropriate timeouts and other hassles before I did eventually get the information in to the system and the passes printed, and to add insult to injury, there's no way to register a complaint with Ryanair about the problems with their site other than ringing a premium phone number, which ain't happening, it's bad enough having to pay a premium when I have to talk to them, to have to pay extra to tell them that their system is full of ****e just ain't happening any time soon.

The Android App is not exactly intuitive either, I did eventually manage to persuade it to download the boarding passes to the device, and on the basis that I might have hassles with wifi or networking in Gatwick, I've also taken screen copies of the passes so that I don't actually need any web access to get them back. Just in case, I've also got paper copies of them as well, as I've not used the electronic boarding pass system before, and I trust nothing where Ryanair and technology are concerned.

What is also annoying is when 2 people are travelling on one booking, and it allocates them to different seat rows. That's a sure fire way to piss customers off. Having to pay extra in order to travel with the other people on the booking should not be allowed, if it's one booking, then it should allocate them together.

Skuxx

man98 wrote: »

Ryanair apparently have changed though
I was told by someone that when checking bags in Girona, they were letting people with 19kg bags (4kg overweight) through without a bother. In 2012 I was coming back from Memmingen/ Munich West. I stuffed my carry on into the box. The guy I was travelling with? Bag weighed 10.3kg. Pulled out a David McWilliams book, magically dropped to 9.9kg. Haven't experienced the 'new Ryanair' yet though, hopefully next year though.
On a further note, I'd say that was just a newbie in Tenerife South!

Flew back from Lanzarote on Wednesday night, the guy in the Q ahead of me was checking in a bag, 1 kg over his 15kg limit! €10 extra he was charged! I guess there's still a few sticklers out there!

The rules are the rules though so I don't blame FR!

folbotcar

Flew from Tenerife South to Shannon a while ago. Same early morning departure, similar idiotic passenger causing delay and fuss because she overloaded her bag. I suspect most of the other passengers weren't impressed either.

FR may be more friendly but the rules are the same. All airlines have similar rules with the same result if you ignore them.

Fred Swanson

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CelticRambler

Irish Steve wrote: »

I shall be interested to see how the weekend goes, first flight for me on the "new" Ryanair, and I'm just hoping that the flight is better than the experience last evening getting the boarding passes sorted out.

It took 2 computers, 2 different browsers and over an hour and a half before I was eventually able to get through the process, and I had a lot of hassles with server errors, inappropriate timeouts and other hassles before I did eventually get the information in to the system and the passes printed ...

:cool: I've booked about half a dozen flights since the new website was launched and I hate it. I might live in the sticks and have hit-and-miss broadband speed, but the old site was really fast and I could be on the payment screen in less than the time the new one takes to load up its list of airports. And I too have had much more trouble with those time-outs and other hassles than before. And there was no-one available when I wanted to take advantage of the grace period for changing a flight time - 24 hours is feck-all use if you make the booking at 5 past midnight on a Sunday morning. :mad:

But getting back on topic: I'm sure I heard MOL saying the other day that they will introduce a "proper" business class sooner rather than later, but I suspect it'll not happen till they take delivery of those MAX aircraft.

wretcheddomain

Why should Ryanair be relaxed? Just to accommodate overpacking passengers?

Rules are rules and need to be enforced. Don't blame Ryanair for the stupid mistakes of passengers.

maebee

homerjay2005 wrote: »

Or maybe the passenger shouldnt have over packed their bag? Its a fair achievement to have an extra bag yet still not have enough space in the first one.

You're right. Of course he shouldn't have over-packed his bag. He went to take out a jacket (which he should have done earlier) but he wasn't allowed! She said it was a "secure area" - but we had all passed through Security before arriving at the boarding gate. The passenger was in his seventies and was taken aback, as we all were, by her rude and abrupt manner.

Tenger

maebee wrote: »

..... but he wasn't allowed! She said it was a "secure area" - but we had all passed through Security before arriving at the boarding gate.......

Love those idiotic jobsworths! Its not as if the bag was 'unsecure' and doing so would contaminate the 'secure' area.

man98

Tenger wrote: »

Love those idiotic jobsworths! Its not as if the bag was 'unsecure' and doing so would contaminate the 'secure' area.

I feel obliged to point out that if the carry on bag is 12kg and the checked bag is 13kg, there should be no issue. The passenger paid for 25kg of baggage, they're bringing 25kg onboard… these figures are an example, although I'd say they are a common occurance. Jaysus, if I ran Ryanair's Common Sense department!

bikeman1

I have been on the new rules Ryanair a few times now at this stage and I have to say it is great. Allocated seats, quiet flights at certain times, two bags (one of which they will tag and put in the hold if it is a bulky wheelie case (which I don't use), generally nicer crews.

I my experience, the contractors in some airports follow Ryanair rules very strictly and don't use common sense. In Italy recently a check lady was going after big wheelie cases with her yellow tags to put them in a hold as if it was a challenge!

You have to remember there is very limited space in the cabin, so someone / something has to give. If you have 189 pax on a flight with everyone taking the demensions allowed there would not be enough space. So anyone coming on with more, should expect to have to comply with the rules.

kub

maebee wrote: »

You're right. Of course he shouldn't have over-packed his bag. He went to take out a jacket (which he should have done earlier) but he wasn't allowed! She said it was a "secure area" - but we had all passed through Security before arriving at the boarding gate. The passenger was in his seventies and was taken aback, as we all were, by her rude and abrupt manner.

I have to wonder how many long hours she had to study to get that job, while doing so she missed out on the bleeding obvious chapter.

questionmark?

man98 wrote: »

I feel obliged to point out that if the carry on bag is 12kg and the checked bag is 13kg, there should be no issue. The passenger paid for 25kg of baggage, they're bringing 25kg onboard… these figures are an example, although I'd say they are a common occurance. Jaysus, if I ran Ryanair's Common Sense department!

Or.....you could pack your bags in line with what the contract you took out when booking the flights said!

I dont understand peoples problem, 10kg hand luggage is 10kg not 10.1kg. Its not rocket science. You wouldnt pay for €20 petrol and take €21 petrol and kick up a fuss when they wouldnt let you have it for free!

Wicklowleaid

Tenger wrote: »

Love those idiotic jobsworths! Its not as if the bag was 'unsecure' and doing so would contaminate the 'secure' area.

Am sure as hire staff this individual was following her training... Perhaps the problem is bigger. 'Idiotic jobsworth' is harsh! i am leaving myself open quoting a Fantastic and well respected on my part moderator. But felt I should comment.

Tenger

Wicklowleaid wrote: »

Am sure as hire staff this individual was following her training......... 'Idiotic jobsworth' is harsh! i am leaving myself open quoting a .......... moderator. But felt I should comment.

Nothing wrong with quoting and expressing an opinion. (We're not A.net!!)
Perhaps I was a bit harsh. She may well be just taking the whole "secure area" and "security conscious" part of her training a little more strictly than is normal for those with a bit of experience.

Wicklowleaid

Indeed, it does vary very much from airport to airport and indeed some individuals do relish having a little bit of power. Can be very frustrating for customers, people like and expect consistency of service i suppose!

ballooba

Has anyone had any satisfaction with complaining to Ryanair? I have some feedback from a trip last week but don't want to waste my time.

Fred Swanson

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