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Chargeback BOI Visa Debit

  • 25-08-2014 11:55am
    #1
    Eogclouder
    Registered Users, Registered Users 2 Posts: 197 ✭✭


    Hello,

    About a month ago I bought some T-shirts online. They've never arrived. I contacted the company and they told me that it's not their fault/responsibility if it doesn't arrive and that they don't do replacements/refunds for orders that don't arrive.

    I spent about 90 quid and money doesn't grow on trees. Am I eligible to put in a dispute and get a chargeback? I paid with a visa debit card from BOI.


Comments

  • #2
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    Defo. Chargeback for non receipt of goods. Ring BOI and see what their procedure is on this. They'll probably ask you to apply in writing. Also, get on to the company via e-mail and ask them to confirm same by e-mail/letter so you have proof to submit to BOI.


  • #3
    Knoy73
    Registered Users, Registered Users 2 Posts: 6 ✭Knoy73


    Hi I purchased a phone from vodafone through clock and collect,  never received a payment page or follow up email order confirmation.
    i couldn't collect it from the shop as i didn't have the email, its been a nightmare since trying to get my money refunded.
    Could I claim it back through a charge back?.


  • #4
    Bank of Ireland: Jane
    Closed Accounts Posts: 266 ✭✭Bank of Ireland: Jane


    Knoy73 wrote: »
    Hi I purchased a phone from vodafone through clock and collect, never received a payment page or follow up email order confirmation.
    i couldn't collect it from the shop as i didn't have the email, its been a nightmare since trying to get my money refunded.
    Could I claim it back through a charge back?.
    Hi Knoy73,

    Welcome to Boards and thanks for your post.

    We'd always advise that you try to resolve this with the retailer first, however if you're unable to do so, you can dispute the transaction by completing a Visa Debit Transaction Dispute form. Please click here and scroll down for the PDF file that you can download and print.

    Do get back to us if you need anything else, and thanks again. Jane.


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