Eircom E-Fibre

Socca

Hello all!
First post here so I will make it as brief as I can. I have been looking into getting Eircom E-Fibre installed into my house. The rep at the meteor shop I visited to get some information said that installation is free and you get a free modem and the unlimited one(I assume a 360GB allowance) is €40. Great! Now. My main question is does this service require me to have an active phoneline? Fibre based broadband would suggest an underground wire system to me, but I want to be sure before buying into a 12 month contract. Also, how long do they usually take to install these things? I know time varies, but a general idea would be great!
Thanks,
Socca

5starpool

I'm not sure if eircom do broadband without phone, but it is possible. Vodafone do it for €35 a month, and they are resellers of eircom broadband.

http://www.vodafone.ie/home-phone-broadband/simply-broadband

TOMP

Socca wrote: »

Hello all!
First post here so I will make it as brief as I can. I have been looking into getting Eircom E-Fibre installed into my house. The rep at the meteor shop I visited to get some information said that installation is free and you get a free modem and the unlimited one(I assume a 360GB allowance) is €40. Great! Now. My main question is does this service require me to have an active phoneline? Fibre based broadband would suggest an underground wire system to me, but I want to be sure before buying into a 12 month contract. Also, how long do they usually take to install these things? I know time varies, but a general idea would be great!
Thanks,
Socca

My experience is that the installation of the phone line is free but the modem is sent to you in the post and you are expected to cable it up yourself. Not very difficult, but still not part of the free installation. Also after phone line installed, and you receive the modem and you install the modem then must wait another few working days for Eircom to enable the DSL broadband from their side. Altogether very slow in this day and age.

ED E

With vdsl they fit it themselves with the new socket. DSL is a self install.

Socca

So they will have to reinstall a phoneline? As the one I have at home is inactive? From what I have read on Boards on the subject, it is charged to you or added to the bill in instalments, is that right? And was the meteor rep(reseller of eircom) wrong to tell me it didn't require a phoneline?

GarIT

The meaning of the term 'phone line' can be debated. It could be the physical wire of the connection through that wire. You need to have the cabling a phone would use but you don't necessarily need a phone or phone number.

Socca

This would seem(If I read the Eircom site right) to not require a phoneline at all? It would be connected into the network through another method. Frankly I don't understand how vDSL works but I am concerned about the phoneline, as they charge to reactivate it if it is infact needed. But I could always go back and get more info, I suppose Thanks for the help so far, and if anyone can offer me any guidance, it would be much obliged

Rubberchikken

Have eircom efibre.
Have a phone and phoneline but they were there long before broadband.
Only thing i've noticed lately is connection is going during the day. 11 times today which is a bit irritating to say the least.

jca

Socca wrote: »

This would seem(If I read the Eircom site right) to not require a phoneline at all? It would be connected into the network through another method. Frankly I don't understand how vDSL works but I am concerned about the phoneline, as they charge to reactivate it if it is infact needed. But I could always go back and get more info, I suppose Thanks for the help so far, and if anyone can offer me any guidance, it would be much obliged

This is how it works.
1) You need an active phone line in the house.
2) When the line is active i.e. you have a landline phone number a technician will call and do the install.
3) The technician will install a new master socket where the line enters the house and connect the eFibre router to the new socket.
3) He then goes to the cabinet on the street and connects your line to the fibre cabinet which is beside the original cabinet.
4) With an Eircom install the technician brings the router with him on the day it isn't dispatched separately, this is different with other companies.
5) Eircom fibre is fibre to the cabinet (fttc) with the existing copper line carrying the signal to your premises.
6) eFibre is truly unlimited broadband, in June my total download was 589 Gigs with my monthly average being in excess of 350 Gigs.
I hope this clarifies some things for you. Don't take much notice of these Muppets in shops as most of them haven't a clue.

delos

jca wrote: »

This is how it works.
1) You need an active phone line in the house.
2) When the line is active i.e. you have a landline phone number a technician will call and do the install.
3) The technician will install a new master socket where the line enters the house and connect the eFibre router to the new socket.
3) He then goes to the cabinet on the street and connects your line to the fibre cabinet which is beside the original cabinet.
4) With an Eircom install the technician brings the router with him on the day it isn't dispatched separately, this is different with other companies.
5) Eircom fibre is fibre to the cabinet (fttc) with the existing copper line carrying the signal to your premises.
6) eFibre is truly unlimited broadband, in June my total download was 589 Gigs with my monthly average being in excess of 350 Gigs.
I hope this clarifies some things for you. Don't take much notice of these Muppets in shops as most of them haven't a clue.

Hope you don't mind me asking a quick question (as I don't have much of a clue )

My master phone socket is in the back of a cupboard and I have to run a line from it to where I want my phone / modem to be. I'm assuming that this will severely limit the speeds that I can get - currently I get about 6Gb download and 0.75Gb upload on my SMART contract.

If I were to look at getting fiber (either from Eircom or Digiweb) would I need to change the internal set-up as having the router in a cupboard is a non-starter. If so, would this involve running a CAT 5 cable to a practical site for the phone/router? I'm assuming that drilling holes through walls isn't part of the standard set-up.

Thanks for your time

crawler

Socca wrote: »

So they will have to reinstall a phoneline? As the one I have at home is inactive? From what I have read on Boards on the subject, it is charged to you or added to the bill in instalments, is that right? And was the meteor rep(reseller of eircom) wrong to tell me it didn't require a phoneline?

Vodafone will reconnect the line for free (this is known as an In-situ install, i.e. the line is there and is not active , it just needs to be reconnected) and they will then provide unlimited fibre broadabnd only fo €35 per month.

Free emodem and free install too.

http://www.vodafone.ie/home-phone-broadband/simply-broadband

Hope that helps.

mpok

Eircom do sell e-Fibre broadband standalone. They don't make it easy as it isn't offered on the website. You do need the physical copper line in place, you don't need to have phone service on the line.

I originally ordered via the web and got the bundle with phone and internet as it was the cheapest available. For whatever reason the phone service never got activated, didn't bother me as I didn't want it.

When I discovered the standalone broadband product I called customer service and they were happy to make the change. Speed went from 50/15 in the bundle to 70/20 standalone. They did warn me that the 18 month contract timer restarted but broadband is a long term thing anyway. I was on Irish Broadband Breeze 4MB for 10 years before this.

Bewerten

mpok wrote: »

Eircom do sell e-Fibre broadband standalone. They don't make it easy as it isn't offered on the website. You do need the physical copper line in place, you don't need to have phone service on the line.

I originally ordered via the web and got the bundle with phone and internet as it was the cheapest available. For whatever reason the phone service never got activated, didn't bother me as I didn't want it.

When I discovered the standalone broadband product I called customer service and they were happy to make the change. Speed went from 50/15 in the bundle to 70/20 standalone. They did warn me that the 18 month contract timer restarted but broadband is a long term thing anyway. I was on Irish Broadband Breeze 4MB for 10 years before this.

I had no idea they offered this, how much is it?

jd

Bewerten wrote: »

I had no idea they offered this, how much is it?

Somewhere here!

Document with SABB

Socca

mpok wrote: »

Eircom do sell e-Fibre broadband standalone. They don't make it easy as it isn't offered on the website. You do need the physical copper line in place, you don't need to have phone service on the line.

I originally ordered via the web and got the bundle with phone and internet as it was the cheapest available. For whatever reason the phone service never got activated, didn't bother me as I didn't want it.

When I discovered the standalone broadband product I called customer service and they were happy to make the change. Speed went from 50/15 in the bundle to 70/20 standalone. They did warn me that the 18 month contract timer restarted but broadband is a long term thing anyway. I was on Irish Broadband Breeze 4MB for 10 years before this.

Thanks for that info man It has been what I am looking for among the forum posts, it seems it is available, but Eircom would rather you buy a bundle and pay line rental(for obvious business reasons). I will probably call them and see what I can do, that is the best bet, get information from the seller.

RunRoryRun

Hey everyone,

Ordered efibre and etalk bundle 2 weeks ago. Was told that there was a 10 working day installation timeframe. Appointment made for this morning.

Engineer arrived and installed / activated the line. Then he left - didn't seem to know anything about doing anything else. No installation of router.

Called "Customer Care" who advised that it is a two step process and someone else will be out to do the second part (ie install the router) within another 10 working days.

This was never referenced anywhere, either online (which says it all gets done in one visit) or when i received a call to arrange todays appointment last week.

Does this align with anyone else's experiences or am I being crazy in thinking that this is nuts?

Thanks,

Rory

And this is on their site......clearly stating it's a one visit process.

http://support.eircom.net/hintsandtips/efibreinstallation

ElNino

It sounds nuts to me. The KN engineer did the whole lot in one go when mine was installed last year. But did you get a new line installed? If you did that would explain it as KN probably don't do new line installs.

triple nipple

standalone bb is available and it will be an 18 month contract you do not need a phone line presumably there has been one in the house at somr point so they may jist electronically enable it :-)

RunRoryRun

There is an eircom box in our hallway, which he has now replaced. It is not a new line, possibly just activating it.

ED E

Yep, that was the EE, that's just a phone provide. The main install is done in one go but they need a dial tone present beforehand.

dowtchaboy

Re that Eircom "Broadband Only" - yeah it's not on their website but I got offered it yesterday when I called their sales phone number.

€38 per month for the 30G limited service (and she said 70MBps tho the line test says my line is capable of 100MBps), and €43 for the unlimited service. They are a little dearer than Vodafone offer of €35 for unlimited BUT there is one major problem for me with VF - the "early cease" penalty is severe - basically you pay the full monthly charge right to the end of the 18 months even if you are not going to use it - I can't risk that as I may have to move in 6 months or so. Eircom seem to have amortized it over the life of the contract - their penalty (according to the girl on the phone) is €150 from day 1, reducing each month out to 18 months. That seems a lot fairer. I still can't find that in black and white tho - the "confirmation" email Eircom sent me just had some standard blah about their Evision offer.

Socca

Hello again! I ordered the broadband on Thursday of this week from an Eircom reseller, being Meteor. I got some more info on the broadband. It usually takes 2-3 weeks to install in which time an engineer will come out and install the phoneline(this is needed) but will immediately stop it from being a "phone" line, so no line rental charges. He will then connect you to the "cabinet" in the street, allowing access to the fibre network. One concern eased there. Now. The modem you will get you have to install yourself(free modem), but this is no hard process, the rep tells me this will be sent out in the post. The cost of the unlimited e-fibre for me is €40 p/m for 12 months. No problemo! I will keep this thread updated on my experiences as I encounter them!

P.S. The first month is pro-rata so you will pay €20 on top of what you would normally(€60 in my case)

t1Ringo

Socca wrote: »

Hello again! I ordered the broadband on Thursday of this week from an Eircom reseller, being Meteor. I got some more info on the broadband. It usually takes 2-3 weeks to install in which time an engineer will come out and install the phoneline(this is needed) but will immediately stop it from being a "phone" line, so no line rental charges. He will then connect you to the "cabinet" in the street, allowing access to the fibre network. One concern eased there. Now. The modem you will get you have to install yourself(free modem), but this is no hard process, the rep tells me this will be sent out in the post. The cost of the unlimited e-fibre for me is €40 p/m for 12 months. No problemo! I will keep this thread updated on my experiences as I encounter them!

P.S. The first month is pro-rata so you will pay €20 on top of what you would normally(€60 in my case)

Did the rep come to your house and offer you this package? Is it 100mb/sec?

Y2KBOS86

Socca wrote: »

Hello again! I ordered the broadband on Thursday of this week from an Eircom reseller, being Meteor. I got some more info on the broadband. It usually takes 2-3 weeks to install in which time an engineer will come out and install the phoneline(this is needed) but will immediately stop it from being a "phone" line, so no line rental charges. He will then connect you to the "cabinet" in the street, allowing access to the fibre network. One concern eased there. Now. The modem you will get you have to install yourself(free modem), but this is no hard process, the rep tells me this will be sent out in the post. The cost of the unlimited e-fibre for me is €40 p/m for 12 months. No problemo! I will keep this thread updated on my experiences as I encounter them!

P.S. The first month is pro-rata so you will pay €20 on top of what you would normally(€60 in my case)

Meteor dont do home broadband

Socca

Y2KBOS86 wrote: »

Meteor dont do home broadband

Correct, they don't! The same shop that is selling Meteor stuff is also acting as a branch for Eircom, No 1 South Street,New Ross,Co. Wexford supply both Meteor and Emobile products as well as the broadband Hope this helps

Socca

t1Ringo wrote: »

Did the rep come to your house and offer you this package? Is it 100mb/sec?

No, I went to the shop and asked for it myself. I was quoted 100Mbp/s at least, whether I get anywhere near that I doubt, but we shall see. Took delivery of my Eircom modem yesterday, now it is just a matter of waiting on the engineer to install the line that's needed

iownaphone

Socca wrote: »

No, I went to the shop and asked for it myself. I was quoted 100Mbp/s at least, whether I get anywhere near that I doubt, but we shall see. Took delivery of my Eircom modem yesterday, now it is just a matter of waiting on the engineer to install the line that's needed

Any Joy? Im thinking of getting the efibre directly from eircom and I am wondering will I be messed around. i.e. waiting weeks.

major deegan

Socca wrote: »

No, I went to the shop and asked for it myself. I was quoted 100Mbp/s at least, whether I get anywhere near that I doubt, but we shall see. Took delivery of my Eircom modem yesterday, now it is just a matter of waiting on the engineer to install the line that's needed

You'll be lucky to get the half of it i'd say... Got all them promises myself... Be careful with location of your new modem, when 'engineer' came to fit mine he insisted it had to go in a new location and not the central one I had it originally so now coverage is limited to one side of house...Tried to get them out after initial install to rectify it but after getting 5 appointments each one was a no show by them, very poor customer service once they get you roped in with the nicey nicey sales pitch.Hopefully you have better luck with them but for me i'm sorry to have left vodafone at all !!

iownaphone

Any joy? im thinking of getting the same package. although maybe without the landline

jca

major deegan wrote: »

You'll be lucky to get the half of it i'd say... Got all them promises myself... Be careful with location of your new modem, when 'engineer' came to fit mine he insisted it had to go in a new location and not the central one I had it originally so now coverage is limited to one side of house...Tried to get them out after initial install to rectify it but after getting 5 appointments each one was a no show by them, very poor customer service once they get you roped in with the nicey nicey sales pitch.Hopefully you have better luck with them but for me i'm sorry to have left vodafone at all !!

When I got mine installed the installer put it where my old router was. It meant he had to put in about 9 feet of cable but he didn't mind in the least.