Thats some joke, 2 months, and no any idea when will be connected

Mar4ix

 I dont know whats going on, but thats some joke, which i havent seen in any company . First time rang in 16 june to get line in house, they checked address, said it is fine, in 10 days technician booked in to complete connection, he suppose to come in morning time. After 10 days technician came, but in 17:05, said there is work for 15 min, but it is already after 17.00, as he finished work already, so need to book in another appointment. It did indeed looked strange to me, but ok, another technician booked in , who eventually didnt came at all. Rang to costumer service , they said that account was for some reason closed. So had to reopen it, and technician booked in again. Which didnt came.
So it is 2 months over to complete line, which takes 15 min work. Is any regulator to complain about such mess? 

eircom: Tony

Mar4ix wrote: »

 I dont know whats going on, but thats some joke, which i havent seen in any company . First time rang in 16 june to get line in house, they checked address, said it is fine, in 10 days technician booked in to complete connection, he suppose to come in morning time. After 10 days technician came, but in 17:05, said there is work for 15 min, but it is already after 17.00, as he finished work already, so need to book in another appointment. It did indeed looked strange to me, but ok, another technician booked in , who eventually didnt came at all. Rang to costumer service , they said that account was for some reason closed. So had to reopen it, and technician booked in again. Which didnt came.
So it is 2 months over to complete line, which takes 15 min work. Is any regulator to complain about such mess? 

Hi Mar4ix
this is a bad start, and our apologies for the confusion there. Can you PM me with your landline or order number? Or if not available, then your full postal address? We will have this investigated and advise you on status.
Tony

Mar4ix

Hi Tony, any luck with my inquiry ???

eircom: Tony

Mar4ix wrote: »

Hi Tony, any luck with my inquiry ???

Apologies for delay Mar4ix, I am only getting to this one today. I will have update later.
Tony

Mar4ix

Ok, Thanks.

eircom: Tony wrote: »

Mar4ix wrote: »

Hi Tony, any luck with my inquiry ???

Apologies for delay Mar4ix, I am only getting to this one today. I will have update later.
Tony

eircom: Tony

Mar4ix wrote: »

Ok, Thanks.

eircom: Tony wrote: »

Mar4ix wrote: »

Hi Tony, any luck with my inquiry ???

Apologies for delay Mar4ix, I am only getting to this one today. I will have update later.
Tony

Hi Mar4ix,
I pM'd you and hope to be back with update tomorrow.
Tony

Mar4ix

Hi, any updates in my case ?

eircom: Alan

Mar4ix wrote: »

Hi, any updates in my case ?

Hi Mar4ix

I'll chase this up and get back as soon as I have more information

Thanks
Al

Mar4ix

So far is now 4 months without internet. Managed get line in with number. And now everything standstill, as costumer service cant track or join some numbers. Once we got line, would be usefull ask some other company provide internet services??? There is number of them using eircom line. I had never seen such "fast" service. Alan, any luck to get something done ? i know that in 4 months to get line with number is great progress, how long to get internet ??? Or that's sort of mission impossible ??

Thanks in advance

eircom: Alan

Mar4ix wrote: »

So far is now 4 months without internet. Managed get line in with number. And now everything standstill, as costumer service cant track or join some numbers. Once we got line, would be usefull ask some other company provide internet services???  There is number of them using eircom line. I had never seen such "fast" service. Alan, any luck to get something done ? i know that in 4 months to get line with number is great progress, how long to get internet ??? Or that's sort of mission impossible ??

Thanks in advance

Hi Mar4ix

I've looked in to this and I can see that your line was installed on the 26th of September. I can confirm that broadband can't be ordered until the line is tested and qualified for broadband. A line test can take up to 5 days however I have sent a request for this to be treated as urgent. I will keep you updated on progress made with this.

Thanks
Al

Mar4ix

Hi, any luck ? Could you please pm me UAN number?

eircom: Alan

Mar4ix wrote: »

Hi, any luck ? Could you please pm me UAN number?

HI Mar4ix

The test has not yet completed but I will actively chase this up and hope to have more news on this for you soon

Thanks
Al

Mar4ix

eircom: Alan wrote: »

Mar4ix wrote: »

Hi, any luck ? Could you please pm me UAN number?

HI Mar4ix

The test has not yet completed but I will actively chase this up and hope to have more news on this for you soon

Thanks
Al

Hi mate. any luck chase up those numbers ? we are desperate .... since 16 june .....

Mar4ix

Helloo.... Anybody here ????

RGDATA!

Mar4ix wrote: »

Helloo.... Anybody here ????

not even anything to do with me, but i'm frustrated on your behalf just reading this. "Line test can take up to 5 days". "Urgent request" put in over two weeks ago and still you've heard nothing.

I'm only replying to sympathise as I've been through the same with them when getting my own line installed, an absolutely farcical experience.

Hopefully the fact someone else is following thread will embarrass someone into actually sorting your problem out. I will be interested to see if, after all this hassle, they still charge you for installation. Good luck.

eircom: Alan

Mar4ix wrote: »

Helloo.... Anybody here ????

Hi Mar4ix

I'm genuinely sorry for the delays experienced with this, the latest update I have is that there are technical issues in testing your line as cable paths need updating - this is not common to happen however I have had assurances that this is being worked on to resolve as soon as possible. I fully understand that this is a very disappointing experience for you which I would like to assure you that I will keep chasing this up until eircom manage to get you online.

Al

Mar4ix

Some update for people who were following this.

yey .. we got a router. ... however got only plain internet  connection ... despite home page -  saying we can get e-fiber. running some net speed test sites, got no more than 4 mb/s download side.

well, assume have to be happy after 6 months waiting, got at least something.

Hopefully (but very little though)  there will be e-fiber speed available at some point - as it says in eircom homepage it is in our address.

JR6

Sounds like a terrible experience. I feel sorry for your last six months of torture.
Eircom have to be the worst run company in Ireland. Terrible customer service...
Last year I tried to get eircom in my home. Similar story to yours except after two months I cancelled without anything done except line installed. I swore never to attempt to get eircom again. Also badmouthing them to anyone any chance I can!

eircom: Colm

Mar4ix wrote: »

Some update for people who were following this.

yey .. we got a router. ... however got only plain internet  connection ... despite home page -  saying we can get e-fiber. running some net speed test sites, got no more than 4 mb/s download side.

well, assume have to be happy after 6 months waiting, got at least something.

Hopefully (but very little though)  there will be e-fiber speed available at some point - as it says in eircom homepage it is in our address.

Hi Mar4ix

I am sorry to hear this and to read the thread outlining the difficult time you have had getting service installed. Although Efibre can never be guaranteed prior to installation and subsequent testing of the line I understand there was delays with getting the line installed and tested which should not have happened. I know you have previously PM'd a colleague but for ease of checking this for you, can you PM me your Phone number and I will look to see if I can obtain any further information regarding the availability of efibre for you.

thanks
Colm

Mar4ix

eircom: Colm wrote: »

Mar4ix wrote: »

Some update for people who were following this.

yey .. we got a router. ... however got only plain internet  connection ... despite home page -  saying we can get e-fiber. running some net speed test sites, got no more than 4 mb/s download side.

well, assume have to be happy after 6 months waiting, got at least something.

Hopefully (but very little though)  there will be e-fiber speed available at some point - as it says in eircom homepage it is in our address.

Hi Mar4ix

I am sorry to hear this and to read the thread outlining the difficult time you have had getting service installed. Although Efibre can never be guaranteed prior to installation and subsequent testing of the line I understand there was delays with getting the line installed and tested which should not have happened. I know you have previously PM'd a colleague but for ease of checking this for you, can you PM me your Phone number and I will look to see if I can obtain any further information regarding the availability of efibre for you.

thanks
Colm

Thanks Colm for your response.

I have send PM to you with phone number.

I have some education in networking, so you  may explain problems in technical terms without any problems.


Thanks

eircom: Colm

Mar4ix wrote: »

eircom: Colm wrote: »

Mar4ix wrote: »

Some update for people who were following this.

yey .. we got a router. ... however got only plain internet  connection ... despite home page -  saying we can get e-fiber. running some net speed test sites, got no more than 4 mb/s download side.

well, assume have to be happy after 6 months waiting, got at least something.

Hopefully (but very little though)  there will be e-fiber speed available at some point - as it says in eircom homepage it is in our address.

Hi Mar4ix

I am sorry to hear this and to read the thread outlining the difficult time you have had getting service installed. Although Efibre can never be guaranteed prior to installation and subsequent testing of the line I understand there was delays with getting the line installed and tested which should not have happened. I know you have previously PM'd a colleague but for ease of checking this for you, can you PM me your Phone number and I will look to see if I can obtain any further information regarding the availability of efibre for you.

thanks
Colm

Thanks Colm for your response.

I have send PM to you with phone number.

I have some education in networking, so you  may explain problems in technical terms without any problems.


Thanks

No problem Mar4ix

I have just responded to your PM there,

thanks
Colm