HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mr. Talk

I recently bought an acer laptop. A few months later I downloaded google chrome. My internet loaded but would not appear. I then got rid of chrome but my internet is still not working. What should I do?

(If this thread is in the wrong forum, can you please move it)

whomitconcerns

explain better what you mean by its not working. What exactly is happening and message you are getting?


A screenshot would help?

solomafioso

Do you mean the shortcut for Internet Explorer? Start - Run - iexplore - OK.

Or right click on the desktop - Personalize - Icons - Internet Explorer.

Mr. Talk

whomitconcerns wrote: »

explain better what you mean by its not working. What exactly is happening and message you are getting?


A screenshot would help?

I click on internet, it loads, but that is all. All I get is a blank page of internet loading.

TimeToShine

Let me get this straight. Firstly are you using a dongle or connecting to a WiFi modem?

Your internet was working on your old browser (was this Internet Explorer, Firefox, Opera, Safari?)

You downloaded Google Chrome - causing your internet to "load but not appear". Can you explain what you mean by this? Did the internet still work on your other browser?

You got rid of chrome (I question whether you uninstalled it or just deleted the desktop icon but that's another argument) but your internet now won't work on your old browser.

That correct?

yoyo

Are you using Wifi or wired? If you use Wifi have you tried forgetting the home wifi network and reconnecting?

Nick

solomafioso

Mr. Talk wrote: »

I click on internet, it loads, but that is all. All I get is a blank page of internet loading.

What sites have you tried?

Have you tried a different browser?

Do any particular messages appear in the browser or prompts (timeouts)?

Mr. Talk

TimeToShine wrote: »

Let me get this straight. Firstly are you using a dongle or connecting to a WiFi modem?

Your internet was working on your old browser (was this Internet Explorer, Firefox, Opera, Safari?)

You downloaded Google Chrome - causing your internet to "load but not appear". Can you explain what you mean by this? Did the internet still work on your other browser?

You got rid of chrome (I question whether you uninstalled it or just deleted the desktop icon but that's another argument) but your internet now won't work on your old browser.

That correct?

Exactly, now my internet is not working on my old browser.

Mr. Talk

yoyo wrote: »

Are you using Wifi or wired? If you use Wifi have you tried forgetting the home wifi network and reconnecting?

Nick

My WiFi is fine.

TimeToShine

Mr. Talk wrote: »

Exactly, now my internet is not working on my old browser.

What error message are you getting? What is your old browser?

Mr. Talk

TimeToShine wrote: »

What error message are you getting? What is your old browser?

All I get is a message saying that my computer has been unprotected for 100 days etc. And that is it really.
I have to say I know little about computers!

yoyo

Mr. Talk wrote: »

All I get is a message saying that my computer has been unprotected for 100 days etc. And that is it really.
I have to say I know little about computers!

Uninstall the trial anti virus and install something like Avast Free instead. What error does Chrome state when pages don't load?

Nick

Mr. Talk

yoyo wrote: »

Uninstall the trial anti virus and install something like Avast Free instead. What error does Chrome state when pages don't load?

Nick

The trial anti virus was up a long time ago. There is no error stated. I uninstalled chrome and went back to my old browser.
What happens is I click on internet, it loads and that is it. All I get is a white page of google loading, while in the background Mcfee internet security is telling me to buy a subscription. I tried clicking on "buy subscription" but nothing happens.
I will try to download a 30 day trial of norton. Do you think its because I have no anti-virus security that my internet is not working?

solomafioso

Mr. Talk wrote: »

The trial anti virus was up a long time ago. There is no error stated. I uninstalled chrome and went back to my old browser.
What happens is I click on internet, it loads and that is it. All I get is a white page of google loading, while in the background Mcfee internet security is telling me to buy a subscription. I tried clicking on "buy subscription" but nothing happens.
I will try to download a 30 day trial of norton. Do you think its because I have no anti-virus security that my internet is not working?

Get rid of McAfee. It's expired which means you no longer have a 'working' anti virus (it's not updating).

I assume you're running windows 8/8.1.

Check the list below (click to sort by protection) for the most suitable Anti Virus.

http://www.av-test.org/en/home/?avtest%5Btype%5D=3&avtest%5Bplatforms%5D=10-7,5-4-1&avtest%5Bseries%5D=5-4-1:1391252400.2,10-7:1396310400.2

Also that "trial was up a long time ago" is setting off alarm bells.

As a just in case I'd install and run a Malwarebytes scan. From safe mode.

Mr. Talk

solomafioso wrote: »

Get rid of McAfee. It's expired which means you no longer have a 'working' anti virus (it's not updating).

I assume you're running windows 8/8.1.

Check the list below (sorted by protection) for the most suitable Anti Virus.

http://www.av-test.org/en/home/?avtest%5Btype%5D=3&avtest%5Bplatforms%5D=10-7,5-4-1&avtest%5Bseries%5D=5-4-1:1391252400.2,10-7:1396310400.2

Beacuse I have no internet access, I can only get the anti virus that is on my homepage. What is wrong with norton?

solomafioso

Mr. Talk wrote: »

Beacuse I have no internet access, I can only get the anti virus that is on my homepage. What is wrong with norton?

Doesn't mean that other applications aren't connected. You state that you have wifi access on this device and that the credentials are 'fine'.

Some people assume that a paid anti virus solution is needed, it's not.

Whereas it's quite good on protection, it's not great on performance.

http://www.av-test.org/en/home/?avtest%5Btype%5D=0&avtest%5Bprods%5D=22&avtest%5Bplatforms%5D=10-7,5-4-1&avtest%5Bseries%5D=5-4-1:1391252400.2,10-7:1396310400.2

Also here are your steps:

1. Uninstall McAfee.
2. Install Malwarebytes. (download to a usb, install from that)
2a. *optional* Reboot in to Safe Mode
3. Run a Malwarebytes Full Scan.

Let us know how you get on.

Mr. Talk

solomafioso wrote: »

Doesn't mean that other applications aren't connected. You state that you have wifi access on this device and that the credentials are 'fine'.

Some people assume that a paid anti virus solution is needed, it's not.

Whereas it's quite good on protection, it's not great on performance.

http://www.av-test.org/en/home/?avtest%5Btype%5D=0&avtest%5Bprods%5D=22&avtest%5Bplatforms%5D=10-7,5-4-1&avtest%5Bseries%5D=5-4-1:1391252400.2,10-7:1396310400.2

Also here are your steps:

1. Uninstall McAfee.
2. Install Malwarebytes. (download to a usb, install from that)
2a. *optional* Reboot in to Safe Mode
3. Run a Malwarebytes Full Scan.

Let us know how you get on.

Ok, Thanks, but just to let you know I'm on a different laptop at the moment.

solomafioso

Mr. Talk wrote: »

Ok, Thanks, but just to let you know I'm on a different laptop at the moment.

That's grand. Just download malwarebytes from that, transfer across using a usb key. Uninstall McAfee (also check that you're not running multiple Anti Virus' that a huge 'no no'!). Install Malwarebytes and be sure to do a full scan.

Be wary of any / all optional programs installing. That is uncheck "install chrome" prompts!