John's DIY Daingean

BiddiT

Has anyone bought an item online from John's DIY (based in Tobberonan, Daingean, Offaly)and not receive it or be able to make contact with them. Over a week ago I bought an item online and the money has come out of my visa account. I have received no info about when I will get delivery of the item and despite numerous phone messages and email seeking info from them I've received no response - I've even tried to make contact through Facebook. I'm not confident about receiving what I've paid for and worry that the business doesn't exist at all. Can anyone enlighten me?

Beano

Nothing about their website looks like its not genuine. If you are not getting a response you could try the email address on their whois page http://www.whois.com/whois/johnsdiy.com

GerardKeating

BiddiT wrote: »

Has anyone bought an item online from John's DIY (based in Tobberonan, Daingean, Offaly)and not receive it or be able to make contact with them. Over a week ago I bought an item online and the money has come out of my visa account. I have received no info about when I will get delivery of the item and despite numerous phone messages and email seeking info from them I've received no response - I've even tried to make contact through Facebook. I'm not confident about receiving what I've paid for and worry that the business doesn't exist at all. Can anyone enlighten me?

I notice they have not posted on facebook since the start of June.

If you have paid by Visa (even Visa debit) they you can raise a chargeback with your card issuer and they (after an giving the merchant a change to defend themselves) would refund your money.

BiddiT

Thank you for your suggestions. I will have a look at whoswho contact details. I rang my visa card supplier who told me that I can not get my money back as agreed to the transaction online and would have to go through the Court .

delahuntv

The website says it will take a week (5 working days) to arrive. If its bulky it can take an extra couple of days.



Q: When will my package arrive?

A: Most orders take 4-5 working days to reach our customers. Some bulky items such as heavy plant or equipment and furniture may take an extra 2 working days.



Its also properly registered as a company and trading name on the CRO website and the vat number is valid.

Its probably a small operation and the guy could have taken a couple of days off.


As for funds coming out of your visa card immediately - that's how online purchasing works. All done automatically via secure gateways - if funds are not taken immediately I'd be worried as it would mean the card details are downloaded by the online store and entered manually and a lot less secure that an automated system using a secure payment gateway.

Once the payment is taken, it them takes 2-3 days for it to get to the retailer and likewise, if a retailer does a refund, it is taken from the retailer immediately, but takes 2-3 days to come off your account.

BiddiT

Maybe everything is above board - I hope it is. By the way, I just ordered a hedge cutter so I'd imagine that would be a quick enough delivery. I'm so used to ordering stuff from Amazon and they contact me a number of times during the process. Thanks for all your research into this.

GerardKeating

BiddiT wrote: »

Thank you for your suggestions. I will have a look at whoswho contact details. I rang my visa card supplier who told me that I can not get my money back as agreed to the transaction online and would have to go through the Court .

Not true. They might claim it is too early to start a dispute, but once a reasonable time has elapsed for non-deliver, then you can dispute the transaction.

timtam79

BiddiT,
Can I ask what the final outcome was with your order? Did you eventually receive your purchase from Johns DIY ? I placed an order with them 2 weeks ago and I'm getting nervous that they won't reply to my emails/phone calls to check when I might expect delivery. Thanks.

mgbgt1978

"When you call John's DIY you will get through to an actual person, no complicated menus or extended holding times. We want to talk to you, that's why you will find our phone number on every single page of our website. If our lines are busy just leave your name and number and we will call you back. Our number is (01) 9012002"


...taken directly from their site. They must be so busy that even though they 'want to talk to you' they just can't find the time.:rolleyes:
TimTam, send them a mail telling them not to bother despatching the item as you are going down the Chargeback route. If they don't respond to that within 2 working days get on to your Credit card issuer and demand a chargeback.

timtam79

Just an update for anyone purchasing products from Johns DIY... they are seemingly still operating and in business. I finally got a response to my calls and emails regarding my "lost" order...they say it should be delivered within the coming week. They were very apologetic.

Johns DIY

Hi Folks

My name is Liam Brennan and I work at John’s DIY. I've just come across this thread and I’d like to take a moment to address the concerns raised above.

We are indeed a proudly Irish business, we were formed almost 2 years ago and we have been trading on our website throughout 2014. Obviously with any start-up teething problems can occur.

We recently experienced an issue with our communications provider, which resulted in occasional calls and messages not getting through to us. We have since changed provider and are glad to say that this has solved the problem.
As an online retailer I can say that the biggest ongoing issue for is our country's (current) lack of postcodes. Any online retailer in Ireland will attest that delays over a few days tend to be because of couriers having difficulty making deliveries, so never be afraid to provide lots of address information when you order online.

I can be contacted by phone, email or via DM on boards if you have any questions, concerns or if I can help in any way.

Kind Regards,

Liam.

delahuntv

Get a quote from An Post for delivery - we use them for almost everything now and they are cheaper than most couriers and we've had zero address issues since we moved over to them.

They will collect, give tracking and even text / email customers if you wish too.

Johns DIY

Thanks delahuntv,

We are now using An Post for a lot of our smaller deliveries and we find them very professional but unfortunately the majority of our orders are heavy and bulky which can be very expensive, we are always trying to provide the best value so we couldn't justify the high price charged by An Post.

GeorgieBoy2

Hi Liam
Im currently trying to contact regarding an order too and I am having no luck. I ordered a product last week and have heard nothing since, it would be great if you could contact me. Thanks

theloniusplonk

Hello GeorgieBoy2
I ordered an item two weeks before you and have received nothing yet. How did you get on after your post.
The lack of proper communication is very stressful to my wife and myself.
It would be very useful if the others on this thread gave their results.
I promise to let this thread know my final outcome.
Thanks to all of you

GeorgieBoy2

Hi,
Yeah I eventually got in touch by phone a week after that during lunch hour, he told me my order had just landed that morn and he put it on a Saturday courier, to be honest I was sceptical enough but low and behold it arrived the day after. It was about 2.5 weeks after ordering it!
I think that he actually is a genuine guy but it's just that he is so difficult to get in contact with, he could do with showing on the website whether something is in stock or if you'll be waiting for it!

theloniusplonk

Thank you for replying so promptly. You don't how much it has been a great relief to hear something positive.

Festwaukee

I ordered 2 things off them 2 weeks ago, I rang last week and got thru they said that one item wasn't in stock but they would send what they had. Still haven't got anything and they don't answer the phone now or reply to email's.

mgbgt1978

Is there nobody else selling the same stuff at the same price (or less) ?
Nothing but stories of delays, excuses and non-delivery from this company.....I know what website I won't even be looking at .

theloniusplonk

I promised to paste my outcome.
Owing to lack of communication I went through PayPal and got a refund. This was confirmed yesterday.
I think there was probably a genuine problem with the manufacturer supplying the product. Ireland is a small market after all. However, JohnsDIY has a superb website which makes firm promises and most of us like to give preference to Irish companies. The theme throughout this thread is really poor communication. A quick phone call and a chat would have relieved my stress and retained the order, especially after a two months wait.

carraroe1

This company is a disaster,no contact form Liam Brennan @JohnsDIY in a week,after calls and messages every day.
i am 1 €400 lawnmower down at this time,pissed off and about to call Garda on this bogus company.any info would be good.

Festwaukee

theloniusplonk how did you get the refund thru paypal? did it take long? I'm feed up waiting for a response off these guys. they are posting stuff on facebook all week but dont reply to messages

Beano2003

I'm in a similar situation, bought €500 worth of goods off this company, a couple of weeks ago, I wouldn't mind waiting a few weeks but they have delivery within 48 hours plastered all over their website. Called, emailed, sent message on facebook but no response. Has anybody received anything off these within the last couple of weeks?

theloniusplonk

Sorry you are in a familiar difficulty. To retrieve my refund I simply logged on to my PayPal account (last Tuesday) then clicked for the Resolutin Centre and sent it in Dispute. PayPay then contacts the seller. I received confirmation yesterday that it was in their account and so Dispute terminated.
The steps re very well explained. A reason for choosing JohnsDIY was PayPal. I have never been in Dispute before but am even more favourably disposed to PayPal - and relieved. Mine too was an expensive lawnmower.
Best of luck

Beano2003

Johns DIY got back to me a couple of weeks ago. They hadn't got my order in stock, so they refunded the full amount back to my bank account.

johntonyroche

Looks like this company has no interest in succeeding have been having the same difficulty as a few seem to be having no costumer service, gave me a story about how dpd lost the item said they would resend got a new tracking number last week rang dpd today and they told me there was no parcel sent just a order number so looks like there looking for a fall guy. going to refer my dispute to the ccpc let them sort it out. I don't see how it is so hard to reply to emails or answer the phone and not lie. Ordered 30 of March so that is a little longer than 48hrs

Zubamac

I am now having the same issue with this company. Sent emails rang and also face booked them it came up that they seen it. Yet couldn't be bothered replying to it.

joeycoco

Looks like these guys have gone out of business (but happy to debit your credit card!)

Whatever is going on make sure to steer clear of them. Plenty of reliable / reputable placces to order from

delahuntv

joeycoco wrote: »

Looks like these guys have gone out of business (but happy to debit your credit card!)

Whatever is going on make sure to steer clear of them. Plenty of reliable / reputable placces to order from

That's actually not possible as a credit card service is intrinsically linked to the registered business and impossible to delink it.

ads20101

mgbgt1978 wrote: »

Is there nobody else selling the same stuff at the same price (or less) ?
Nothing but stories of delays, excuses and non-delivery from this company.....I know what website I won't even be looking at .

theloniusplonk wrote: »

I promised to paste my outcome.
Owing to lack of communication I went through PayPal and got a refund. This was confirmed yesterday.
I think there was probably a genuine problem with the manufacturer supplying the product. Ireland is a small market after all. However, JohnsDIY has a superb website which makes firm promises and most of us like to give preference to Irish companies. The theme throughout this thread is really poor communication. A quick phone call and a chat would have relieved my stress and retained the order, especially after a two months wait.

carraroe1 wrote: »

This company is a disaster,no contact form Liam Brennan @JohnsDIY in a week,after calls and messages every day.
i am 1 €400 lawnmower down at this time,pissed off and about to call Garda on this bogus company.any info would be good.

Zubamac wrote: »

I am now having the same issue with this company. Sent emails rang and also face booked them it came up that they seen it. Yet couldn't be bothered replying to it.

joeycoco wrote: »

Looks like these guys have gone out of business (but happy to debit your credit card!)

Whatever is going on make sure to steer clear of them. Plenty of reliable / reputable placces to order from

Crappity!!! - Wish I'd seen this thread earlier!

I've just ordered a hedge trimmer.

I was directed to John's from a cost comparison site & the site looked legit!!

I was told on the email 48hrs

I will post my outcome.

However I am a tad thankful that I ordered via paypal

ads20101

ads20101 wrote: »

Crappity!!! - Wish I'd seen this thread earlier!

I've just ordered a hedge trimmer.

I was directed to John's from a cost comparison site & the site looked legit!!

I was told on the email 48hrs

I will post my outcome.

However I am a tad thankful that I ordered via paypal

Ok, quick update:

I received an email on friday stating that they had my order and would contact me with a tracking number.

As it had a 48 hr delivery I expected that the order will be processed on Monday (yesterday), so after reading some of the worrying comments posted here I thought I'd give them a quick bell.

Got through to a nice chap, but stated that he didn't deal with or know about the orders (I rang the only number advertised on the site). But he agreed to look into the matter for me and will get back to me in an hour, 2 max.

Phew I thought...... however, no call came, no email arrived.

I waited until the end of business. No reply!!

I have tried calling numerous times today. The phone just goes beep. No message, just a beep, then it hangs up.

I tried ringing the mobile number shown as a contact number on my paypal receipt but it just goes through to voicemail.

I wrote an email to their customer services today. No reply!!

I am starting to get worried. At best they have an extremely poor customer service. At worst, I am starting to wonder if this is a legitimate business at all.

I know under EU law I have a 7 day cooling off period. I think I will give them one more day and if I have heard nothing I will cancel my order and ask paypal to retrieve my money. I am even thinking of cancelling my order even if I do hear from them because if they are this bad when I am trying to buy something what would they be like if something went wrong or I need support.

pants, pants & more pants