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eFibre available but not over my line.

Klair88 · 2014-07-23 19:32:30

Currently eFibre is available in my area as my neighbours have it, and i can see from the rollout map a VDSL exchange point is 50m from me, but it says my phoneline is not yet enabled. Can you explain why this is? I work from home and am interested in eVision so i would very much like the upgrade to eFibre ASAP. How can i…

23-07-2014 7:32pm

#1

Klair88

Registered Users, Registered Users 2 Posts: 784 ✭✭✭

Join Date: January 2011

Posts: 769

Currently eFibre is available in my area as my neighbours have it, and i can see from the rollout map a VDSL exchange point is 50m from me, but it says my phoneline is not yet enabled. Can you explain why this is?

I work from home and am interested in eVision so i would very much like the upgrade to eFibre ASAP. How can i enable my phone-line? Is it possible to get a technician to call out and inspect the line?

I have talked to online chat people and the call centre people numerous times but none have offered any help what so ever. If my neighbour's can receive efibre then i should be able to as well.

0

Comments

#2 24-07-2014 10:00am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Klair88 wrote: »

Currently eFibre is available in my area as my neighbours have it, and i can see from the rollout map a VDSL exchange point is 50m from me, but it says my phoneline is not yet enabled. Can you explain why this is?

I work from home and am interested in eVision so i would very much like the upgrade to eFibre ASAP. How can i enable my phone-line? Is it possible to get a technician to call out and inspect the line?

I have talked to online chat people and the call centre people numerous times but none have offered any help what so ever. If my neighbour's can receive efibre then i should be able to as well.

Hi Klair88

I'm sorry to hear this, if you could send me your account number & specific address, I'll see if I can get some clarification on this issue for you.

Thanks
Al

0
#3 24-07-2014 2:54pm

Klair88

Registered Users, Registered Users 2 Posts: 784 ✭✭✭

Join Date: January 2011

Posts: 769

Sent

0
#4 24-07-2014 3:05pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Klair88 wrote: »

Sent

Are you sure it sent Klair88 ?

I don't have a PM form from you yet

Al

0
#5 24-07-2014 3:47pm

Klair88

Registered Users, Registered Users 2 Posts: 784 ✭✭✭

Join Date: January 2011

Posts: 769

yeah i sent it along there a few mins ago

0
#6 24-07-2014 3:48pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Klair88 wrote: »

yeah i sent it along there a few mins ago

Thanks Klair88

I'll get back to you as soon as I have more information

AL

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