Public service announcement - refunds from eircom

bealtine · 19-07-2014 11:06am #1

http://www.comreg.ie/_fileupload/pub...ComReg1477.pdf

Essentially this means that eircom can no longer charge penalties when changing providers and many consumers are due a refund
if charges have been applied to your account.

From the decision:

"Eircom will immediately remove from its terms and conditions
any provisions allowing charges, claims or penalties to be applied in lieu of
notice."

"This means that Eircom customers outside of their minimum contractual term
may change service provider by agreement with a new provider without any
penalty being applied by Eircom if they do not wish to inform Eircom of this
decision"

"Consumers who have complained to either ComReg or
Eircom about the charges from 11 March 2011 onwards will be refunded the
full amounts of the termination charges and the disaggregated bundle
charges. These amounts will be refunded automatically by Eircom and there
is no need for further action by consumers in this category"

So get your speak in now if you've been affected and get your refund!