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Headphones from xtravision

  • 18-07-2014 7:07pm
    #1
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭


    Hi,
    My daughter bought a set of headphones from xtravision on 7th May, in the last couple of days they have stopped working in one ear.

    They told me that as it's past the 28 day period it's not their problem. Surely at €39.99 they should last more than 2 and a half months?

    Does anyone know if there's more I can do?


Comments

  • #2
    solomafioso
    Closed Accounts Posts: 1,095 ✭✭✭solomafioso


    Is there a manufacturer's guarantee?


  • #3
    Sulla Felix
    Closed Accounts Posts: 2,442 ✭✭✭Sulla Felix


    Should definitely last longer than that but tbh, I've started fixing my own. Bought a soldering iron and torrented the repair manuals. Less hassle in the long run for such a small item.


  • #4
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    solomafioso wrote: »
    Is there a manufacturer's guarantee?

    I don't know, I don't have the box anymore.

    The sound has gone in one ear....soldering wouldn't be a good idea for me to do!


  • #5
    Staplor
    Registered Users, Registered Users 2 Posts: 1,128 ✭✭✭Staplor


    They're fobbing you off, do you have a receipt?


  • #6
    Sulla Felix
    Closed Accounts Posts: 2,442 ✭✭✭Sulla Felix


    Probably a loose connection at the jack, happens when you pull them out by the wire rather than the jack.

    Anyway usual process is write to the shop and head office outlining that you expect repair, replacement or refund under the Sale of Goods and Service act and if you receive no contact confirming same within 7/14/28 days you'll proceed to the Small Claims Court.


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  • #7
    MacGyver
    Registered Users, Registered Users 2 Posts: 573 ✭✭✭MacGyver


    They'll have a manufactures warranty at the last but your first port of call is the retailer. Keep hounding them to sort it. If they're only cheap they'll probably replace them. Get your daughter to lookup how to properly store her headphones too they'll last longer with correct storage.


  • #8
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Staplor wrote: »
    They're fobbing you off, do you have a receipt?

    Yes thankfully!

    Thanks everyone


  • #9
    Riamfada
    Registered Users, Registered Users 2 Posts: 10,246 ✭✭✭✭Riamfada


    Isn't this type of issue user damaged ? As one poster said cause by pulling on the cable?


  • #10
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Riamfada wrote: »
    Isn't this type of issue user damaged ? As one poster said cause by pulling on the cable?

    She hasn't pulled the cable, I asked her and she's been very careful to only pull it out by the jack.


  • #11
    Umpalumpa
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭Umpalumpa


    Can I ask what make they are.my company supplies xtra vision with earphones and If they returned a damaged pair to us within 12 months they receive a credit note within 30 days no questions asked


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  • #12
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    Hi thanks for all the replies.

    Just to follow up and let you know that after contacting xtravision he they were sent away to the manufacturer who replaced them with a new pair. Brilliant!!

    Thanks again.


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