Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

More training required for your telesales staff

  • 18-07-2014 3:48pm
    #1
    ads20101
    Registered Users, Registered Users 2 Posts: 1,452 ✭✭✭


    I periodically look around when my current ISP contract finishes and when this eircom flyer arrived by post I became interested so I called the number on the leaflet and got through to the 'bundles' dept.

    redir?resid=E5FDCDCEFA6A95C3!12937&authkey=!AGrieyrjCx-RpFw&v=3&ithint=photo%2c.jpg

    However your operator stated that the offer didn't exist.

    You really need to let these people know when an offer is promoted


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ads20101 wrote: »
    I periodically look around when my current ISP contract finishes and when this eircom flyer arrived by post I became interested so I called the number on the leaflet and got through to the 'bundles' dept.

    redir?resid=E5FDCDCEFA6A95C3!12937&authkey=!AGrieyrjCx-RpFw&v=3&ithint=photo%2c.jpg

    However your operator stated that the offer didn't exist.

    You really need to let these people know when an offer is promoted
    Hi ads20101



    I'm very sorry for the disappointing level of customer service - if you feel you would like to explore your options please contact our customer loyalty team on free phone 1901


    Thanks
    Al


  • #3
    ads20101
    Registered Users, Registered Users 2 Posts: 1,452 ✭✭✭ads20101


    Thanks for that Al,

    So I don't waste my time again can you guarantee that your staff are now aware of all of your advertised offers before I call.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ads20101 wrote: »
    Thanks for that Al,

    So I don't waste my time again can you guarantee that your staff are now aware of all of your advertised offers before I call.

     
    Hi ads20101

    I can confirm staff are regularly updated with information and training surrounding new discount packages and offers. While I understand that your experience questions this I have raised this to management within the centres and hopefully mistakes like that will not happen again.

    Thanks
    Al


Advertisement