Have modem two weeks - no internet

Blogger50

Hi Folks,

We ordered phone and broadband package. New line. Engineer came and installed line as agreed. All fine. Modem arrived 5-10 working days later. All fine. 5-10 working days for internet to activated and so far no internet.

Last Fri tech support said it would be switched on by the end of the day. No go. Rang again on Monday and was told it would be escalated. I rang again today and the guy on the phone basically just sent an email to the person I spoke to on Monday asking her to ring me with an update!

 Can someone look into this for me please. Surely its just a flick of a switch! We have already received our first bill and have no service. 

Cheers. 
S

eircom: Alan

Blogger50 wrote: »

Hi Folks,

We ordered phone and broadband package. New line. Engineer came and installed line as agreed. All fine. Modem arrived 5-10 working days later. All fine. 5-10 working days for internet to activated and so far no internet.

Last Fri tech support said it would be switched on by the end of the day. No go. Rang again on Monday and was told it would be escalated. I rang again today and the guy on the phone basically just sent an email to the person I spoke to on Monday asking her to ring me with an update!

 Can someone look into this for me please. Surely its just a flick of a switch! We have already received our first bill and have no service. 

Cheers. 
S

Hi Blogger50

Sorry to hear this, please PM me your account number & I'll look in to this.

Al

Blogger50

Hi Al,

PM sent. 

Cheers.
S

eircom: Alan

Blogger50 wrote: »

Hi Al,

PM sent. 

Cheers.
S

Thanks Blogger50

I'm having this investigated - as soon as I have more information I will let you know right away.

Thanks
Al

Blogger50

Thanks Al,

Cheers,

S

eircom: Alan

Blogger50 wrote: »

Thanks Al,

Cheers,

S

Hi Blogger50

I'm still waiting for an update from broadband operations but as soon as I have any information I will be in touch with you right away.

Al

Blogger50

eircom: Alan wrote: »

Blogger50 wrote: »

Thanks Al,

Cheers,

S

Hi Blogger50

I'm still waiting for an update from broadband operations but as soon as I have any information I will be in touch with you right away.

Al

Thanks Al,  Still a red light on the modem anyway. We are anxious to get this sorted as our current internet will be off soon and dont want to end up with none! 

Cheers, 
s

eircom: Alan

Blogger50 wrote: »

eircom: Alan wrote: »

Blogger50 wrote: »

Thanks Al,

Cheers,

S

Hi Blogger50

I'm still waiting for an update from broadband operations but as soon as I have any information I will be in touch with you right away.

Al

Thanks Al,  Still a red light on the modem anyway. We are anxious to get this sorted as our current internet will be off soon and dont want to end up with none! 

Cheers, 
s

I understand the urgency Blogger50

I'm still awaiting a resolution - I'm actively chasing this up for you though

Al

Blogger50

Thanks Al, appreciate it. 

S

eircom: Alan

Blogger50 wrote: »

Thanks Al, appreciate it. 

S

Hi Blogger50


I have had details from broadband operations that there were issues with your broadband order (cable path issues). As a result there was a requirement to update details and work on cable path to exchange level. Most of this work is now complete and your broadband order (6663832CH) should be complete within the next three working days. I understand you have been waiting quite a long time for this by now but I do appreciate your patience and I would like to assure you that I have marked this as upmost priority.

Thanks
Al

Blogger50

Thanks Al, I really appreciate all your help with this. Going to give it till end of the day tomorrow and see what happens. 

S

eircom: Alan

Blogger50 wrote: »

Thanks Al, I really appreciate all your help with this. Going to give it till end of the day tomorrow and see what happens. 

S

Thanks Blogger50

I appreciate your patience with this.

Al