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Trouble with UPC, Please Help!!!!!

  • 04-07-2014 11:52am
    #1
    anttoy
    Registered Users, Registered Users 2 Posts: 9 ✭


    Hi all, if any of yous could give me some advice it would be greatly appreciated. Ive been with UPC for roughly the last 19 months and 7 months ago I went to cancel the agent dropped my price so decided to stick about.
    However due to getting a job abroad, I tried to cancel, they informed me due to price change I was entered into a new contract. I told them I didn't know I was entered into a contract so they said they would try listen to recording. This is over 7 weeks ago with me ringing each Tuesday (Day I originally tried to cancel) with the same outcome. "This has been escalated and we will ring you back in a few hours". I never get a phone call and worst still I'm ringing from abroad so its using up all my free minutes. This crowd would have to be the worst service I have ever met!!!!!!
    Anyways sorry about my rant. Just want to know a few questions.

    1) Do they record all calls? Just I think they bluffing so I will stay the extra few months by say I did agree to it. If they recorded all calls would they not require vast storage space?

    2) What are the ramifications if I just cancel my DD? Can they ruin my credit rating? Can I get summonsed? Would hate this to happen for 200 euros, just a matter of principle for them being so sneaky

    Anyways, thanks all..


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