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Change From Eircom To Vodafone

  • 20-06-2014 11:55am
    #1
    Cork981
    Registered Users, Registered Users 2 Posts: 799 ✭✭✭


    Having a big issue with my service from Eircom and need advice regarding it.

    we signed up for Eircom eFiber broadbadnd 50mb and phone last June which came with an 18 month contract meaning we have 6 months left on our contract now.

    Since the start of december we have an issue with our account which causes our phone line to be disconnected at random intervals and takes weeks to have the phone service reinstated.

    This has happened 4 times since decembers issue taking nearly two months to have our phone account reinstated.

    We also attempted to have our broadband updated from the 50/15 profile to the 100/20 since vectoring was enabled but due to this account issue our package cannot be changed from the capped 50mb.

    We have being onto Eircom and countless number of times being passed between departments and constantly being promised call backs and constantly having the issue escalated this does eventually fix our phone service for a few weeks before it goes off again.

    We finally decided that we want to cancel Eircom and move to Vodafone as they offer a better service but Eircom wont leave us cancel our contract as the broadband does work but have offered to cancel our phone service. This is not helpful as we want to bring our line over to Vodafone.

    Are we within our rights to cancel the whole account as our initial package was for Phone and broadband.

    They have admitted breaking the contract as they have offered to terminate our phone service.

    Need some advice here before I take any legal actions ?


Comments

  • #2
    cunnijo
    Registered Users, Registered Users 2 Posts: 619 ✭✭✭cunnijo


    Cork981 wrote: »
    Having a big issue with my service from Eircom and need advice regarding it.

    we signed up for Eircom eFiber broadbadnd 50mb and phone last June which came with an 18 month contract meaning we have 6 months left on our contract now.

    Since the start of december we have an issue with our account which causes our phone line to be disconnected at random intervals and takes weeks to have the phone service reinstated.

    This has happened 4 times since decembers issue taking nearly two months to have our phone account reinstated.

    We also attempted to have our broadband updated from the 50/15 profile to the 100/20 since vectoring was enabled but due to this account issue our package cannot be changed from the capped 50mb.

    We have being onto Eircom and countless number of times being passed between departments and constantly being promised call backs and constantly having the issue escalated this does eventually fix our phone service for a few weeks before it goes off again.

    We finally decided that we want to cancel Eircom and move to Vodafone as they offer a better service but Eircom wont leave us cancel our contract as the broadband does work but have offered to cancel our phone service. This is not helpful as we want to bring our line over to Vodafone.

    Are we within our rights to cancel the whole account as our initial package was for Phone and broadband.

    They have admitted breaking the contract as they have offered to terminate our phone service.

    Need some advice here before I take any legal actions ?

    Hi Cork981.

    As you seem to be getting nowhere with Eircom it might be an idea to get in contact with the telecoms regulator Comreg. Explain the issues you describe here and hopefully they will be able to help resolve it. Their contact details are below

    http://www.comreg.ie/contact_us/comreg_contact_details.141.contact.html


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