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Keep getting "Page not found" errors

  • 16-06-2014 5:10pm
    #1
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,269 ✭✭✭


    When opening web pages, I am constantly getting "Page not found" type errors. If I press F5 a couple of times, the page comes up. The issue is random and is happening on multiple devices and PC's (I have tried with three PC's and one phone). It is very annoying and has only started occurring in the last week or so. 

    The connection to the internet shows as up and is genuinely up all the time. I know this because when connected via VPN to my work, this issue never occurs. While my VPN is up and running on a laptop, my other PC (not using a VPN) is constantly getting the issue. As soon as I disconnect my laptop from the work VPN, the issue starts occurring there also. 

    The issue occurs over wireless connection and direct wired (Ethernet) connection. I have tried  turning off and back on the modem and that did not help. I have cleared browser caches and tried different browsers (I didn't expect this to help as the issue is occurring on multiple devices, but I was desperate). 

    I'm using Eircom eFiber.

    Any help much appreciated!
     


Comments

  • #2
    Ken.
    Closed Accounts Posts: 12,898 ✭✭✭✭Ken.


    Have you tried going into the router and checking the settings. What it sounds like is the router firewall settings are too high. 


  • #3
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,269 ✭✭✭3rdDegree


    Thanks for the reply Ken. The settings seem fine and haven't been changed since I got this installed a few months ago. See screen shots. 

    In the Firewall option, there's nothing under protocol and nothing under Access Control.

    Many thanks
     


  • #4
    Ken.
    Closed Accounts Posts: 12,898 ✭✭✭✭Ken.


    3rdDegree wrote: »
    Thanks for the reply Ken. The settings seem fine and haven't been changed since I got this installed a few months ago. See screen shots. 

    In the Firewall option, there's nothing under protocol and nothing under Access Control.

    Many thanks
     
    Dang, was hoping it was something simple for you cause you wont get a reply here till the morning. 


  • #5
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,269 ✭✭✭3rdDegree


    ken wrote: »
    3rdDegree wrote: »
    Thanks for the reply Ken. The settings seem fine and haven't been changed since I got this installed a few months ago. See screen shots. 

    In the Firewall option, there's nothing under protocol and nothing under Access Control.

    Many thanks
     
    Dang, was hoping it was something simple for you cause you wont get a reply here till the morning. 
    Thanks Ken,

    I really appreciate the reply. 


  • #6
    derossi
    Closed Accounts Posts: 231 ✭✭derossi


    That's weird. Am having the same issues the last few weeks aswell. Pages not loading on the first go, sometimes taking multiple refreshes. Again happening on different devices. Tried all the normal fixes but I reckon it is either a failing router or something to do with the DNS settings. Interesting to hear that it is just not me!


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  • #7
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    Ive been getting this too. I thought it was just my ageing pc.


  • #8
    01902
    Registered Users, Registered Users 2 Posts: 291 ✭✭01902


    There is a thread on here about changing the DNS settings, I tried but not being too technical failed. Went on live chat to the technical support, took them a couple of minuets to do their end. No problem since the new settings were put on.


  • #9
    01902
    Registered Users, Registered Users 2 Posts: 291 ✭✭01902


    http://www.boards.ie/ttfthread/2057224010
    this is the thread


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    3rdDegree wrote: »
    When opening web pages, I am constantly getting "Page not found" type errors. If I press F5 a couple of times, the page comes up. The issue is random and is happening on multiple devices and PC's (I have tried with three PC's and one phone). It is very annoying and has only started occurring in the last week or so. 

    The connection to the internet shows as up and is genuinely up all the time. I know this because when connected via VPN to my work, this issue never occurs. While my VPN is up and running on a laptop, my other PC (not using a VPN) is constantly getting the issue. As soon as I disconnect my laptop from the work VPN, the issue starts occurring there also. 

    The issue occurs over wireless connection and direct wired (Ethernet) connection. I have tried  turning off and back on the modem and that did not help. I have cleared browser caches and tried different browsers (I didn't expect this to help as the issue is occurring on multiple devices, but I was desperate). 

    I'm using Eircom eFiber.

    Any help much appreciated!
     

    Hi 3rdDegree

    I would highly recommend contacting technical support as the issues may well be user specific and may involve some change in your settings. Technical support can be contacted on 1890260260 or via webchat here: [font=Calibri","sans-serif]http://www.eircom.net/about/contact/

    Thanks

    Al[/font]


  • #11
    hoodwinked
    Closed Accounts Posts: 5,175 ✭✭✭hoodwinked


    also having the same problems, but also have issues when streaming radio, and tv on netflix, sky go have to refresh constantly until i can use them, and on multiple devices. only seemed to start after the outage a few weeks ago. 


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  • #12
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    I just got sent a new modem.  If anything, the problem is worse. 


  • #13
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    hoodwinked wrote: »
    also having the same problems, but also have issues when streaming radio, and tv on netflix, sky go have to refresh constantly until i can use them, and on multiple devices. only seemed to start after the outage a few weeks ago. 
    Hi hoodwinked

    Sorry to hear this. To troubleshoot this, I would advise contacting Technical Support on 1890 260260 between 8am- 10pm 7 days a week.

    thanks
    Colm


  • #14
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,269 ✭✭✭3rdDegree


    I did contact tech support via Chat and they signed onto my modem and made some DNS changes. Things seem to be better now.

    Thank you.


  • #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    3rdDegree wrote: »
    I did contact tech support via Chat and they signed onto my modem and made some DNS changes. Things seem to be better now.

    Thank you.
    Hi 3rdDegree

    Thanks for letting me know :)

    Al


  • #16
    dmeehan
    Registered Users, Registered Users 2 Posts: 2,457 ✭✭✭dmeehan


    I had the same problem and it was with the DNS. The default DNS settings had problems recognizing sub-domains. eg it would connect fine to bbc.co,uk but would not be able to find news.bbc.co.uk etc

    Anyway thanks to the great help from boards.ie users (not eircom staff on boards, but other users) I was able to correct the DNS settings,


    To be honest I think that it is outrageous that eircom can sell a product like eFibre without the correct DNS settings and even worse that there is still no online accounts available for this product. I mean seriously how long can it take?


  • #17
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dmeehan wrote: »
    I had the same problem and it was with the DNS. The default DNS settings had problems recognizing sub-domains. eg it would connect fine to bbc.co,uk but would not be able to find news.bbc.co.uk etc

    Anyway thanks to the great help from boards.ie users (not eircom staff on boards, but other users) I was able to correct the DNS settings,


    To be honest I think that it is outrageous that eircom can sell a product like eFibre without the correct DNS settings and even worse that there is still no online accounts available for this product. I mean seriously how long can it take?

    Hi dmeehan
     
    Technical support have informed me that they can resolve the recent issues with DNS, I'm sorry you were not offered a solution to your issues from myself though I am glad other users on this forum were able to help.
     
    I can confirm that there are plans to bring a 'my eircom' online account service to efibre customers soon - I don't have a launch date but it should be within the next few weeks.
     
    Thanks
    Al


  • #18
    dmeehan
    Registered Users, Registered Users 2 Posts: 2,457 ✭✭✭dmeehan


    eircom: Alan wrote: »
     
    I can confirm that there are plans to bring a 'my eircom' online account service to efibre customers soon - I don't have a launch date but it should be within the next few weeks.
    That's not really good enough. All IT projects have a delivery date, why wont eircom tell us this projects delivery date?


  • #19
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dmeehan wrote: »
    eircom: Alan wrote: »
     
    I can confirm that there are plans to bring a 'my eircom' online account service to efibre customers soon - I don't have a launch date but it should be within the next few weeks.
    That's not really good enough. All IT projects have a delivery date, why wont eircom tell us this projects delivery date?
    Hi dmeehan

    I'm sorry to hear of your disappointment with this, I've been advised by online operations that there is yet to be an agreed for launch - all dates are currently provisional at the moment as in all projects unforeseen circumstances may from time to time appear.

    As soon as there is an agreed date I'll make sure to make the announcement :)

    Al


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