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Direct debit fee

  • 12-06-2014 1:34pm
    #1
    geraardo
    Closed Accounts Posts: 144 ✭✭


    Hi can anyone tell me what this direct debit fee for Eircom is,got one on the last bill 15.00 euro btw.

    Dont know why it couldnt be taken out as there is always money avaible in the account.

    Thanks.


Comments

  • #2
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    In my own bank (AIB) they charge you €10 for not having enough in your account causing a direct Debit to fail.

    It's that what you're asking it varies from bank to bank.


  • #3
    geraardo
    Closed Accounts Posts: 144 ✭✭geraardo


    Thanks AlanS181824 but like i said there is way more in the account to cover this 15 euro debit fee,its weird the couldnt take it out.


  • #4
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    The very same happened to me. I rang Eircom and they said "several" attempts were made in May to get their money which resulted in Eircom cancelling the dd. I had a fit on the phone tbh and I told them I'd send them my bank statements for May which would show that there was plenty of money in the account. The agent said they'd refund me the €15 charge on my next bill and the direct debit had been reinstated after I gave the details over the phone. The money for the bill would be taken on the 4th of June and guess what? Yep they didn't take. I rang again and had to pay the bill by card over the phone. God knows what the next bill will be!!


  • #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    geraardo wrote: »
    Thanks AlanS181824 but like i said there is way more in the account to cover this 15 euro debit fee,its weird the couldnt take it out.

    This type of "fee" is usually in respect of a dd being returned by the bank unpaid.

    Disgracefully most companies do not warn customers of their liability for such fees when they are signing up for the dd scheme.

    Unless you really have to you are far better off not using dds.


  • #6
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    dub45 wrote: »
    This type of "fee" is usually in respect of a dd being returned by the bank unpaid.

    Disgracefully most companies do not warn customers of their liability for such fees when they are signing up for the dd scheme.

    Unless you really have to you are far better off not using dds.

    My dd was never returned unpaid. If the money wasn't in the bank I could understand it. I'll be gone from eircom when the contract ends.


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  • #7
    geraardo
    Closed Accounts Posts: 144 ✭✭geraardo


    jca wrote: »
    My dd was never returned unpaid. If the money wasn't in the bank I could understand it. I'll be gone from eircom when the contract ends.

    So was mine, i always have more than enough even to cover the next three bills as i put something in every week.So i cant understand this charge!.

    I will try calling again today to find out there explaination.

    Thanks again for the help.:)


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