Repair options, iPad mini?

Duff

Hey guys,

My sister's iPad mini screen broke this morning. She said she didn't drop it and it was in it's case when it happened. The glass itself hasn't got a crack/scratch on it and there isn't a single mark on the iPad at all as it's always in a case. it seems to be the lcd behind the glass that's damaged.

It was bought in America last July so will it be covered under warranty here and will it work out cheaper going through Apple to get it fixed if it's not covered by warranty here?

Thanks. Here's a picture of the damage.

Zcott

If you could spare a few hours a trip to the shop in Belfast might be a good idea. Is it the retina one?

L'prof

Check your warranty here. Might not be of any use since you bought in the US, worth a shot though.

https://selfsolve.apple.com/agreementWarrantyDynamic.do

Duff

It's not the retina one, just a regular one. Checked the serial number with Apple there and it is eligible for repair according to the the Apple site. What do you think the chances of a free repair are seeing as there is no visible damage to the iPad/screen? Worth a shot I suppose.

Zcott

I suspect they'd replace it on the spot.

Duff

Would I need to make an appointment or if I just went up with it would the see me? Belfast is only 40mins from me so could get up later on.

FourFourRED

Zcott wrote: »

If you could spare a few hours a trip to the shop in Belfast might be a good idea. Is it the retina one?

Nope it was bought in July.

OP - best to make a genius appointment over the phone or on the website to make sure you are seen.

Duff

Got an appointment for Monday evening. Hopefully they replace it on the spot. Thanks for the help, guys.

Duff

Right, so Apple don't want anything to do with it as it was bought in America even though when I checked the serial number on their site it said it was covered under their 1yr warranty. Anyone know roughly how much a screen replacement is for an iPad mini no retina? It's not actually the glass but the lcd behind it that's broke.

Would I be able to tackle it myself? I've replaced a few iPhone screens in the past no problem.

FourFourRED

Why don't you try ringing customer care and don't mention America just see what they say first before you go fixing it yourself.

Is it a cellular model?

Duff

Aodhagan wrote: »

Why don't you try ringing customer care and don't mention America just see what they say first before you go fixing it yourself.

Is it a cellular model?

Would they not know when they run the serial number where it was purchased?

Nope, wifi only.

kensutz

Aodhagan wrote: »

Why don't you try ringing customer care and don't mention America just see what they say first before you go fixing it yourself.

Is it a cellular model?

Because they can see where it originated from

L'prof

Is there not a web form you can fill pout to arrange a courier from Apple?

kensutz

L'prof wrote: »

Is there not a web form you can fill pout to arrange a courier from Apple?

Same issue, as soon as it is brought in to the service centre they'll see it's a US model and will send it back.

FourFourRED

kensutz wrote: »

Same issue, as soon as it is brought in to the service centre they'll see it's a US model and will send it back.

But isn't the wifi only model the same model number internationally?

kensutz

Aodhagan wrote: »

But isn't the wifi only model the same model number internationally?

If it's rejected in store it will be rejected in the service centre.

FourFourRED

kensutz wrote: »

If it's rejected in store it will be rejected in the service centre.

That's not what I asked but ok.

Duff

Ended up buying a replacement lcd today and I had it fitted in under and hour. Good as new.

whippet

where it is bought has no impact on Apple's warranty ... i'd say they rejected a repair under warranty as it was physical damage to the display. while there might not be any bumps, scratches or exterior damage / markings to suggest a bang .. it does not take too much pressure to inflict that sort of display damage.

Duff

whippet wrote: »

where it is bought has no impact on Apple's warranty ... i'd say they rejected a repair under warranty as it was physical damage to the display. while there might not be any bumps, scratches or exterior damage / markings to suggest a bang .. it does not take too much pressure to inflict that sort of display damage.

Ah, the old 'touch screen that you can't touch with any form of pressure' ploy! It's fixed now anyway and only cost €55 for the lcd and tools so not the end of the world.

whippet

i'm on my third iPad at this stage and never damaged a screen .. I use it for probably about 8 hours a day.

Where did you buy the screen from? Just so you know that you can only get genuine apple parts from apple and they don't allow people to re-sell them.

Duff

I didn't buy a new screen, just a new LCD. Got it from a local laptop/tablet/phone fixer-upper store. I'm aware it's not genuine Apple but I got a 6 month warranty with it and as the iPad is out of Apple's 12-month warranty next month it doesn't really make a difference. It fit in 100% and the iPad looks as good as the day it was bought.