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My Eircom [Online account]

thret · 2014-05-15 14:31:22

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers. Any help?

15-05-2014 2:31pm

#1

thret

Registered Users, Registered Users 2 Posts: 132 ✭✭

Join Date: February 2010

Posts: 114

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers.

Any help?

0

Comments

#2 15-05-2014 3:08pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

thret wrote: »

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers.

Any help?

Hi thret

The 'my eircom' online account is not yet available to efibre customers. Online operations have advised me that they hope to make this available in the coming months however they are unable to offer approximate date for this at present - apologies for any inconvenience this may cause.

Thanks

Al

0
#3 15-05-2014 3:11pm

thret

Registered Users, Registered Users 2 Posts: 132 ✭✭

Join Date: February 2010

Posts: 114

eircom: Alan wrote: »

thret wrote: »

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers.

Any help?

Hi thret

The 'my eircom' online account is not yet available to efibre customers. Online operations have advised me that they hope to make this available in the coming months however they are unable to offer approximate date for this at present - apologies for any inconvenience this may cause.

Thanks

Al

Hey Al,

So I can only view my bill when it's posted to me?
If so, that's usually after Direct Debit has been taken off my account?

0
#4 15-05-2014 3:21pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

thret wrote: »

eircom: Alan wrote: »

thret wrote: »

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers.

Any help?

Hi thret

The 'my eircom' online account is not yet available to efibre customers. Online operations have advised me that they hope to make this available in the coming months however they are unable to offer approximate date for this at present - apologies for any inconvenience this may cause.

Thanks

Al

Hey Al,

So I can only view my bill when it's posted to me?
If so, that's usually after Direct Debit has been taken off my account?

Hi thret

Bills are posted before the payment is taken and Direct debits are taken 14 working days beofre the bill is issued.

Thanks
Al

0
#5 15-05-2014 3:26pm

thret

Registered Users, Registered Users 2 Posts: 132 ✭✭

Join Date: February 2010

Posts: 114

eircom: Alan wrote: »

thret wrote: »

eircom: Alan wrote: »

thret wrote: »

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers.

Any help?

Hi thret

The 'my eircom' online account is not yet available to efibre customers. Online operations have advised me that they hope to make this available in the coming months however they are unable to offer approximate date for this at present - apologies for any inconvenience this may cause.

Thanks

Al

Hey Al,

So I can only view my bill when it's posted to me?
If so, that's usually after Direct Debit has been taken off my account?

Hi thret

Bills are posted before the payment is taken and Direct debits are taken 14 working days beofre the bill is issued.

Thanks
Al

That didn't make any sense. At first you say bill is posted before payment is taken and then you say payment is taken 14 days before the bill is even sent..
Sorry, maybe I'm misunderstanding as English is not my first language. Can you elaborate?

0
#6 15-05-2014 3:41pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

thret wrote: »

eircom: Alan wrote: »

thret wrote: »

eircom: Alan wrote: »

thret wrote: »

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers.

Any help?

Hi thret

The 'my eircom' online account is not yet available to efibre customers. Online operations have advised me that they hope to make this available in the coming months however they are unable to offer approximate date for this at present - apologies for any inconvenience this may cause.

Thanks

Al

Hey Al,

So I can only view my bill when it's posted to me?
If so, that's usually after Direct Debit has been taken off my account?

Hi thret

Bills are posted before the payment is taken and Direct debits are taken 14 working days beofre the bill is issued.

Thanks
Al

That didn't make any sense. At first you say bill is posted before payment is taken and then you say payment is taken 14 days before the bill is even sent..
Sorry, maybe I'm misunderstanding as English is not my first language. Can you elaborate?

Hi thret

Apologies

I should have used the word 'after' instead of 'before' - my bad.

Just to confirm:

Direct debits are taken 14 working days after the bill is issued

Al

0
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#7 15-05-2014 3:43pm

thret

Registered Users, Registered Users 2 Posts: 132 ✭✭

Join Date: February 2010

Posts: 114

eircom: Alan wrote: »

thret wrote: »

eircom: Alan wrote: »

thret wrote: »

eircom: Alan wrote: »

thret wrote: »

I upgraded to eFiber and my online account is still not updated to new account number etc. When I try to add the account via "add an account" in My Eircom, it gives me an error while verifying numbers.

Any help?

Hi thret

The 'my eircom' online account is not yet available to efibre customers. Online operations have advised me that they hope to make this available in the coming months however they are unable to offer approximate date for this at present - apologies for any inconvenience this may cause.

Thanks

Al

Hey Al,

So I can only view my bill when it's posted to me?
If so, that's usually after Direct Debit has been taken off my account?

Hi thret

Bills are posted before the payment is taken and Direct debits are taken 14 working days beofre the bill is issued.

Thanks
Al

That didn't make any sense. At first you say bill is posted before payment is taken and then you say payment is taken 14 days before the bill is even sent..
Sorry, maybe I'm misunderstanding as English is not my first language. Can you elaborate?

Hi thret

Apologies

I should have used the word 'after' instead of 'before' - my bad.

Just to confirm:

Direct debits are taken 14 working days after the bill is issued

Al

Thanks Al for clarifying.

0
#8 15-05-2014 3:44pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

No worries thret

Thanks
Al

0