Disappointed at Wogan interior dundalk

Dolly25

Hello all,

I deposited for a leather sofa last Tuesday at wogan interiors dundalk. The lady said it was on sale for 1700. And I paid 400€ deposit. On Thursday I got a call and what I needed the sofas for was delayed. I went back to the shop first thing Friday morning. I was told it's gonna take a week before I could get a refund. Unfortunately I was called the following Monday and the manage said I could not get a refund and that I can only get a credit note.
I was very angry and disappointment. I went home and was surfing the internet. Then I found out the sofa was 1350 at a shop in Donegal. This is a rip off from wogan interiors. 350€ difference is a lot of money. Beware of them.

the groutch

I don't see the issue here.
Some places are more expensive than others. (btw are you sure it was the 100% exact same one in the other place?)
In relation to the deposit, their nature is to usually be non-refundable, and it was you that reneged on your end of the deal, so offering you store credit is more than they had to offer.

Dolly25

Yes it's same sofa. And I told them not to go ahead with my sale yet while paying deposit cuz I wasn't really sure what I wanted. The receipt they gave me said u could lose 50€ of your deposit if you cancel your order. They never said credit note would be give. Yea some shops are more expensive but won't you think 350€ is a lot of difference?

brian_gall85

If most of their customers reneged on their purchase like you did then I'm not surprised they're more expensive.

Also I'm sure that it would cost nothing driving from Donegal to Louth...

skelligs

Dolly25 wrote: »

Hello all,

I deposited for a leather sofa last Tuesday at wogan interiors dundalk. The lady said it was on sale for 1700. And I paid 400€ deposit. On Thursday I got a call and what I needed the sofas for was delayed. I went back to the shop first thing Friday morning. I was told it's gonna take a week before I could get a refund. Unfortunately I was called the following Monday and the manage said I could not get a refund and that I can only get a credit note.
I was very angry and disappointment. I went home and was surfing the internet. Then I found out the sofa was 1350 at a shop in Donegal. This is a rip off from wogan interiors. 350€ difference is a lot of money. Beware of them.

So you paid a deposit for the store to hold the sofa and not sell it to someone else. Then you change your mind and want the deposit back?

Put it another way.

You pay a deposit, you go in the following week to pay the balance and they then tell you "sorry, but we sold it to someone else yesterday" - What would your reaction have been?

Deposits work both ways - it forms part of a contract and unless stated, it is not refundable. From your case it suggests the deposit ensured that they did not sell it to any other customer as you had agreed to purchase it. (doesn't have to be in writing - a verbal or implied contract is enforceable especially as a deposit has been paid over).

Likewise, you part of the contract is that you are agreeing to purchase the item and if you don't proceed with the purchase, then the store is entitled to keep the deposit as compensation for loss of the business.

In reality, most stores allow you use the deposit against something else in the store, but it would not be normal to refund deposits as it would render them totally useless.


As for saying you see the item at lower price in a totally different part of the country - that's maybe a bit of sour grapes and wanting to damage the reputation of the store you are dealing with.
How do you know it is the EXACT same - in the furniture business many things different companies can request different quality of material on the same design. There are many different leather grades, so unless you know it is identical in material, design and manufacture, and see this for yourself and not some image on a website, then its something you simply cannot judge.

keithclancy

I don't know how you are even commenting when I can't understand the OPs story.

On Thursday I got a call and what I needed the sofas for was delayed.

What does that mean ?

Did the shop not have the sofa or did circumstances on your side cause you to cancel the sofa ?

the groutch

from read it I take it as the OP's circumstances changed that he no longer wanted/needed it.

Dolly25

I told the shop I don't want the sofa till middle of June and it should not be ordered yet becuz I Wasn't sure of the exact size I wanted. On Thursday evening I got a phone call. This phone call changed the whole thing. Cuz I was just about closing a deal on mortgage and the seller still owes the bank. So with that I wouldn't need the sofa again until I get a new house to buy. I went in and explained my situation and they turned me down.

Dolly25

And yes it is same sofa and same material in Donegal. And free delivery to any where in Ireland with 2 years manufacturer guarantee

Dolly25

skelligs wrote: »

So you paid a deposit for the store to hold the sofa and not sell it to someone else. Then you change your mind and want the deposit back?

Put it another way.

You pay a deposit, you go in the following week to pay the balance and they then tell you "sorry, but we sold it to someone else yesterday" - What would your reaction have been?

Deposits work both ways - it forms part of a contract and unless stated, it is not refundable. From your case it suggests the deposit ensured that they did not sell it to any other customer as you had agreed to purchase it. (doesn't have to be in writing - a verbal or implied contract is enforceable especially as a deposit has been paid over).

Likewise, you part of the contract is that you are agreeing to purchase the item and if you don't proceed with the purchase, then the store is entitled to keep the deposit as compensation for loss of the business.

In reality, most stores allow you use the deposit against something else in the store, but it would not be normal to refund deposits as it would render them totally useless.


As for saying you see the item at lower price in a totally different part of the country - that's maybe a bit of sour grapes and wanting to damage the reputation of the store you are dealing with.
How do you know it is the EXACT same - in the furniture business many things different companies can request different quality of material on the same design. There are many different leather grades, so unless you know it is identical in material, design and manufacture, and see this for yourself and not some image on a website, then its something you simply cannot judge.

Well the sofa wasn't ordered yet cuz I told them I don't need it till middle of June. Besides told them I wasn't sure of the sizes I needed yet. The sofa wasn't kept for me at the shop cuz the shop is just a show room. And YES the one in Donegal is exact same thing. Same material and all.

Dolly25

brian_gall85 wrote: »

If most of their customers reneged on their purchase like you did then I'm not surprised they're more expensive.

Also I'm sure that it would cost nothing driving from Donegal to Louth...

Well it was written on the receipt you could lose 50€ of your deposit in which I was ready to lose instead of keeping the whole money. Your circumstances could change over night. And I was ready to lose some of my deposit.

Dolly25

skelligs wrote: »

So you paid a deposit for the store to hold the sofa and not sell it to someone else. Then you change your mind and want the deposit back?

Put it another way.

You pay a deposit, you go in the following week to pay the balance and they then tell you "sorry, but we sold it to someone else yesterday" - What would your reaction have been?

Deposits work both ways - it forms part of a contract and unless stated, it is not refundable. From your case it suggests the deposit ensured that they did not sell it to any other customer as you had agreed to purchase it. (doesn't have to be in writing - a verbal or implied contract is enforceable especially as a deposit has been paid over).

Likewise, you part of the contract is that you are agreeing to purchase the item and if you don't proceed with the purchase, then the store is entitled to keep the deposit as compensation for loss of the business.

In reality, most stores allow you use the deposit against something else in the store, but it would not be normal to refund deposits as it would render them totally useless.


As for saying you see the item at lower price in a totally different part of the country - that's maybe a bit of sour grapes and wanting to damage the reputation of the store you are dealing with.
How do you know it is the EXACT same - in the furniture business many things different companies can request different quality of material on the same design. There are many different leather grades, so unless you know it is identical in material, design and manufacture, and see this for yourself and not some image on a website, then its something you simply cannot judge.

I know what am talking about and it's same sofa and same material and design.

Dolly25

skelligs wrote: »

So you paid a deposit for the store to hold the sofa and not sell it to someone else. Then you change your mind and want the deposit back?

Put it another way.

You pay a deposit, you go in the following week to pay the balance and they then tell you "sorry, but we sold it to someone else yesterday" - What would your reaction have been?

Deposits work both ways - it forms part of a contract and unless stated, it is not refundable. From your case it suggests the deposit ensured that they did not sell it to any other customer as you had agreed to purchase it. (doesn't have to be in writing - a verbal or implied contract is enforceable especially as a deposit has been paid over).

Likewise, you part of the contract is that you are agreeing to purchase the item and if you don't proceed with the purchase, then the store is entitled to keep the deposit as compensation for loss of the business.

In reality, most stores allow you use the deposit against something else in the store, but it would not be normal to refund deposits as it would render them totally useless.


As for saying you see the item at lower price in a totally different part of the country - that's maybe a bit of sour grapes and wanting to damage the reputation of the store you are dealing with.
How do you know it is the EXACT same - in the furniture business many things different companies can request different quality of material on the same design. There are many different leather grades, so unless you know it is identical in material, design and manufacture, and see this for yourself and not some image on a website, then its something you simply cannot judge.

Well the sofa wasn't kept for me cuz they only have showroom. I told them not to order the sofa yet until middle of June and I wasn't sure the size i needed. And the receipt said I could lose some of your deposit which I didn't mind. And the sofa in the other part of the country is same design, material, and everything.

skelligs

PMT?

Soundman

What I am curious about, is why you put a deposit down on a sofa that seemingly didn't exist, since you weren't ordering it for several weeks and you had not given them dimensions?

That would be like me going to buy a new motorbike and saying that I don't need it until I pass my test and I'm not sure exactly which model I want, but I'd like to give you a deposit anyway. Would have (to me at least) made more sense to have gone in to see what was available, and then ask them what the order time would be, before thanking them for their time and telling them that you will be back when you have definite plans sorted and details of exactly what you need.

Just my 2c.

davo10

I think the Mods should edit the name of the shop out of thread title, this is just slagging them for no reason.

The thread title should be " Paid a deposit for something I'm not sure I wanted, when I wanted it or even if it would fit, what are my rights and should I post in phone text style?"

Oryx

Regardless of why the.op did what he did, if the shop gave him a receipt which states that the deposit is refundable minus €50, then he is entitled to most of his money back. The shop shouldnt set out terms they won't stand over. A credit note is not a refund.

Op you need to double check what you have in writing and all cancellation terms to see if the shop has themselves covered here.

And know that paying an open ended deposit like you did is usually a daft thing to do.

davo10

This sounds like a mess for both shop and OP, customer pays a deposit on an item of furniture so they have to order a new one ( either for delivery to the customer or to replace the shop display model), then customer cancels and wants money back, the shop now has two couches. From the OPs perspective, paying a large deposit on something you are not sure you want isn't wise, but that is not the shop's fault.

The receipt is the all important factor, if it states the shops policy on refunds then they have to abide by it but it may request that you contact shop for T&Cs, it may turn out to be discretionary.