sky broadband and sky unlimited areas

mmc272

Hi

I signed up to sky last year.

I was put on the sky connect package as I wasn't in a sky area.

However,

I have just discovered now that the cheaper sky broadband is now available in my area. exchange must have been upgraded recently or something. But sky are telling that I can't change over to the cheaper option. Only new customers can.

Does this make any sense that I am stuck on the sky connect package even though it is no longer available??

mmc272

Just been on to the chat and they told me this. seems so complicated


17:09
i am on sky connect unlimited, i want to change to sky broadband unlimited as it is now available
You
17:10
Yes. I am unable to do so. I will check this for you. One Moment.
Paul
17:10
ok thanks
You
17:11
I have checked this for you. Your exchange has been upgraded and the line speed is returning as 12 megabits per second. We cannot switch you straight over. We will need to cancel your Broadband and phone and then reorder it. It can take upto 14 days for your line to deactivate and then 14 days for your line to reappear in the database. It will then take 3 days for our phone service to be restored and then 7 days for your Broadband. You will also have a new number.
Paul
17:16
This is the only way to change your Broadband product from Connect to Unlimited.
Paul
17:17
no thanks. I have my number 41 years. with sky tv since 1993. when is my contract up for both tv and broadband?
You
17:20
Broadband is up on 03/10/2014 and Tv is out of contract
Paul
17:21
ok

ED E

Thats crazy. All they need to do is submit a regrade order to Eircom and have you jumpered over onto the new DSLAM. Even if its LLU then all they have to do has have their own contractors do it. Doesn't make sense.

mmc272

been on to the forum too with no help
forum.sky.com/t5/Broadband-Talk/sky-unlimited-and-sky-connect-unlimited/td-p/1977452

called them directly first and they said it would make line unsteady, think their talking crap.

was going to change in October if they still haven't launched fibre. just became available in my town this month

I definitely don't want to change my number.



My partner lives in northern Ireland and when he went to change from bt to sky they had to give him a new line and number the same thing happened when went to upgrade to fibre. they had to cancel the line and give him a new line and a new phone. seems standard procedure in UK.

I hope I have no problem keeping my number when i change

ED E

Can you get into your sky hub and get the line stats? That'll tell us what speed you can get and if a higher package might cause problems.

Padraig Mor

Having this issue as well. On the Sky Connect Unlimited package (up to 7Mb), but exchange has been upgraded / changed / something and I can now get Sky Broadband Unlimited (up to 24 Mb). They won't let me though! I have to cancel and rejoin as a new customer! TBF, anyone I have talked to in Sky reckons it's bananas, but them's the rules apparently.....