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Vodafone customer service and reliabilty?

  • 10-05-2014 10:51am
    #1
    CiniO
    Registered Users, Registered Users 2 Posts: 16,069 ✭✭✭✭


    What's peoples general experiance in regards vodafone home broadband?

    I'm still in the area of old style broadband (pre ngb). Currently on eircom 7mbit plan but max speed I can reach is about 6mbit.

    Anyway, I've been with eircom for years, and I was rather always happy with them,but due to horrendous prices ill need to switch.

    Afair I can get 12 month contract with eircom for 50 a month for 6 mths, and 60 a month for next 6 months averaging 55.

    Average on sky comes as 40 and 35 on vodafone.
    All for the same kind of service.

    Obviously then I decided to switch to vodafone, but right from the beginning it doesn't seem to be easy.

    Their website says to switch I need to ring 1800 number line open 9a to 9p mon to fri and 9 to 5 sat.

    So I rang last evening at 8:02p and after going through all their menus machine told me that lines are open until 8.
    Then I rang again today, and I was told bu machine to hold for next available agent. After waiting and listening to their music for over 40 mintes I gave up.

    I'd still like to switch, but I'm affraid that ifI meet that kind of customer service at very beginning, then having their service at home and trying to solve and possible trouble might be actually a not worth the hassle nightmare


    So I wanted to hear peoples opinions on their experience with vodafone broadband and their customer service.


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