Virgin Media Cancellation deals

gorm

Yup, the link still works. Just got my December bill. 1/2 price for 12 months. Thanks Guys !

nuttyboy79

https://www.virginmedia.ie/loyalty-half-price/

I'm putting this here so people don't have to go back looking for it.

Tried it today and got the confirmation email I'll post back if it fails to go through but fingers crossed.

One More Toy

What's the email for cancellation? Paying 80e a month for bb alone. Going to switch names and sign up to bb and tv for 50e a month. What's the notice period?

One More Toy

Anyone have the email for cancellation?

Deise3000

Did everyone check the small print in their confirmation email about half price for 12 months. Signed up Friday got an email today, but seems to be a 24 month not 12 month contract they have given me. Will ring tomorrow

Villan11

https://www.boards.ie/discussion/comment/123053091#Comment_123053091

24 months at half price??

TonySpokes

Coming to the end of my 12 month 500mb €35pm contract. Managed to get that price from great info here a year ago that if you call up and go through with a cancellation then you'll get a text some days later offering the discounted price.

Does it still work like that? I see some talk in earlier posts about a link for a loyalty discount but the link is dead.

ecjjaian

Is the half price deal dead in the water? Only seeing these posts now

heffo500

I called this morning, on hold for nearly 30 minutes.

The best they would offer was €55 so I cancelled and will see if I get a text with a better

CoBo55

https://www.boards.ie/discussion/comment/123132797#Comment_123132797

You won't, just go as a new customer.

heffo500

https://www.boards.ie/discussion/comment/123133090#Comment_123133090

That'll be the plan so

CoBo55

https://www.boards.ie/discussion/comment/123134335#Comment_123134335

Definitely the plan of least resistance.

dunworth1

has anyone tried the half price offer a second time yet?

CoBo55

https://www.boards.ie/discussion/comment/123135955#Comment_123135955

Dead in the water unfortunately.

dunworth1

https://www.boards.ie/discussion/comment/123136993#Comment_123136993

looks likily i'll be shopping around soon so pity as i hate the hassle of changing just cant justify the double price

One More Toy

What do you do with the old equipment?

CoBo55

https://www.boards.ie/discussion/comment/123137274#Comment_123137274

New customer? That always works.

heffo500

https://www.boards.ie/discussion/comment/123137651#Comment_123137651

They sent me a DPD link to print a label off and send it back or I get charged for it.

heffo500

https://www.boards.ie/discussion/comment/123137749#Comment_123137749

I'll be getting my partner to go into the shop and sign up in her name as a new customer.

One More Toy

Just setting up a new router, it's flashing green the last 15 mins. Is there something wrong?

billbond4

yeah shouldnt be doing that

Virgin Media Hub lights explained

One More Toy

https://www.boards.ie/discussion/comment/123140281#Comment_123140281

Green flashing is a software update according to your link

billbond4

What colour is the base led?

One More Toy

It's flashing green, should be white when active?

billbond4

I think so, I have mine in bridge mode so its red/purple
If its still flashing green, I would turn it off, wait 10 seconds turn it on and see if that helps

CoBo55

https://www.boards.ie/discussion/comment/123140266#Comment_123140266

It's updating itself.

EarWig

Virgin Media incentivises agents to stop customers switching, court finds

“Not only are agents instructed through the manuals to take that approach but they are encouraged and incentivised to do so by the availability of financial commissions which are only payable where the agent succeeds in saving the customer,” he said.

While Virgin had argued the incentive is paid in return for an agent resolving a customer’s issue, it was “clear that the event which triggers payment of the incentive is the retention of the customer”, the judge said.

https://www.irishtimes.com/business/2025/02/07/virgin-media-incentivises-agents-to-stop-customers-switching-court-finds/

Billy Mays

Rang them up this morning to cancel (currently on 500mb for €35 p/m). Best they'd give me is €55 p/m or €37.50 for the first 6 months then €73 for the following 6

I'll wait for the call from their retentions team

Just out of interest, for those saying sign up as a new customer is this just a matter of letting the contract run out then the next day sign up again and get the new customer deal? I live on my own so don't have a partner to sign up for a new account

0ph0rce0

I got a letter in the door about upgrading the cables for fibre.

Work was finished yesterday.

So now have the option of Virgin, Sky, Vodafone all on the one cabling system as per their information leaflet.

Nice to have the option to switch between the 3 now if they won't give you a deal and without any extra cable work

CoBo55

https://www.boards.ie/discussion/comment/123173301#Comment_123173301

Nice one, you can get 2 gig if you were so inclined. What area are you in?

Gusser09

Was paying 65 pm for 1gb broadband. Got email saying it would go to 80. Called to cancel and they renewed at 65 again. HEWT.

Didnt have the heart to argue further.

CoBo55

https://www.boards.ie/discussion/comment/123173553#Comment_123173553

Cancel that and go as a new customer for €45 a month or better still drop to 500 for €35 and nobody will notice the difference.

dunworth1

https://www.boards.ie/discussion/comment/123146037#Comment_123146037

this is also interesting to be that shows most people are call to try and get the price reduced and not to actually cancel

[quote]The court also heard there were a total of 194,784 calls by customers of whom 76 per cent did not cancel while the remaining 24 per cent (46,714) did cancel, either on the initial call or subsequently.

Madeoface

I'm doing the usual renewal dance- the number people need is 1800 940070.

I tried the online help but that went to the Philippines or something and after 45 minutes the guy said ' I see you are an Irish customer, ring the 1800 number' a complete waste of time. Kept telling me my address was wrong , or the name, or the area code (I was giving him exactly what was on the bill - it must be a tactic). I was waiting 35 minutes on the 1800 number too.

I'm paying 70 for 500mb BB (usually get 45 x 9 and 70 x 3) - the service is very reliable so I don't usually change - it's just a ridiculous system of having to ring and ring and ring to get something sorted. Seeing as newbies can get 40 p/m for 2 years I'll only take that - I'm in an urban area and all the providers are offering 35 p/m.

Banzai600

we cancelled our account there recently with virgin.

offer on the phone was the usual 6 months half price, with a further offer over email to which we told them no. Agent i dealt with this time was very polite and very genuine. but they need to be matching whats out there what either by sky or three / vf / eir etc.

someone in work cancelled their account with vm recently but didnt get an email, maybe they still will.

VM bb and tv service was fine, we were on the min packages, no kids so dont have all the costly add-ons etc ppl seem to be paying an absolute fortune for.

i wasnt looking for a free service, meet me in the middle…..? but initially when i started the process i was being stone walled, take it or leave it. and i was polite as were they through the process. the third time i called, by then it was too late, i was checking out. Im not too worried where i end up now with the other provider, it is what it is and had to be done. im the customer, not the other way round as seems to be the case with most service providers these days regardless of the industry they are part of.

it was a matter of principal for me, very long time customer of vm and they thought initially they had me over a barrel, obviously not the case.

its hard to know, but it seems to be a hot topic based on what im hearing, about tv / bb prices, more ppl are shopping around.

i wonder if what ppl are saying, VM are loosing a lot of customers is true or are they just chinese whispers…?

Nothing surprises me now

@Banzai600

Would you have the email address you got from VM re your last offer please? I tried "theteam@virginmedia.ie" but no reply. Thanks.

Billy Mays

https://www.boards.ie/discussion/comment/123169910#Comment_123169910

Forgot to update on this. Received the call from them and got the 500mb at €35 for the first 9 months, €70 for the final 3

Banzai600

https://www.boards.ie/discussion/comment/123215976#Comment_123215976

it was one of those "donotreply " domains.

i just called 1908, input my acct # as normal and listen to the menu to get to cancellations, i never have any issue getting through. they gave initial offer originally over the ph , then the email came in.

antfin

The renewal negotiation was easier than expected this year since more broadband options became available to me. €51 for 500mb, TV and Multiroom for 12 months. It saves me cancelling and having to move to their streaming TV service as a new customer seeing as it has no recording ability.

Banzai600

https://www.boards.ie/discussion/comment/123216009#Comment_123216009

https://www.boards.ie/discussion/comment/123216148#Comment_123216148

you both got better offers than we did, makes you wonder how they decide on who gets what eh.

antfin

https://www.boards.ie/discussion/comment/123216177#Comment_123216177

Last year I had to fight hard and the same package was actually €75 last year and they wouldn't match the new customer offer because they did the whole "you've already had 2 years of new customer offers" thing. They always called my bluff with Sky because they knew it was >100mb in my area but now I can get >1gb on a range of providers. Ironically this year I didn't even need to mention it and they agreed when I asked for half price for 12 months! Now I think I should have asked for half price for 2 years it was so easy!

Banzai600

https://www.boards.ie/discussion/comment/123216190#Comment_123216190

lol, more power to you. Nice win.

even if virgin were close to matching the deal we got, id of left. i wasnt gonna beg.

travist

called up .. 20 mins to get through.. was offered 6 months half price.. so I told agent to process the cancelation.. If I don't get a 9 month half price, will just go as a new customer or go to a competitor…. Any issue signing up as a new customer with same name?

CoBo55

https://www.boards.ie/discussion/comment/123226267#Comment_123226267

Been covered to death at this stage, no there's no bother going as a new customer, just don't be saying it to customer support.

EarWig

Virgin Media must amend training manuals on financial incentives to agents, High Court orders

The judge, however, rejected a separate claim by the communications regulator, ComReg, that Virgin was also in breach of the regulations by requiring customers to give 30 days notice before terminating their contract. The court heard had ComReg been successful on this issue, it could have opened up Virgin to a potential multimillion euro liability in refunds to affected customers.

The judge also rejected Comreg’s argument that customers who phone up Virgin to cancel should be dealt with through a “two step approach”. This would involve the customer being first offered a choice to consent to listen to the agent’s “save (the customer from switching) activity” or go directly to cancellation without having to listen to it.

https://www.irishtimes.com/your-money/2025/03/05/virgin-media-must-amend-training-manuals-on-financial-incentives-to-agents-high-court-orders/

EarWig

At least competition is finally taking care of this problem.

Which other utility requires 30 days notice to terminate contract and switch?

FaganJr

https://www.boards.ie/discussion/comment/123235968#Comment_123235968

Oh thats good, so no notice required if your at end of contract?

maki

Just cancelled my account and got this half price for 9 months offer by SMS:

https://www.virginmedia.ie/loyalty-halfprice-for-9-0425

It says it only works if you got the text, but it might be worth a try.

CoBo55

https://www.boards.ie/discussion/comment/123247932#Comment_123247932

Nice to see it back again😊

Yeah Right

https://www.boards.ie/discussion/comment/123247932#Comment_123247932

I never got a text and tried it there, worked no problem:

Great news you have now locked in this offer for the next 12 months! There is no need for you to do anything else because we will take it from here.

You will receive confirmation of your order within the next 72 hours. Your new terms apply from your next bill.

Thank you,

The Virgin Media Team