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Business Broadband

Awwwwfook · 2014-05-06 10:05:49

Hi I just spoke your your Sales team regarding Business Broadband. We are a small Company who are moving offices and need a broadband connection (not phone just internet). I spoke to a guy more helpful that the others I spoke to over the last few weeks but he seemed to think I could understand all his tech talk which I…

06-05-2014 10:05am

#1

Awwwwfook

Registered Users, Registered Users 2 Posts: 121 ✭✭

Join Date: June 2011

Posts: 95

Hi I just spoke your your Sales team regarding Business Broadband. We are a small Company who are moving offices and need a broadband connection (not phone just internet).

I spoke to a guy more helpful that the others I spoke to over the last few weeks but he seemed to think I could understand all his tech talk which I couldn't so maybe you can help.

I understand that in 5-10 working days and guy will come out and install the phone line, but he wont do any extra work, may I ask what this extra work would entail?

Once the line is installed and working I must call back and order the Broadband which will be another 5-10 working days, will they send another technician out for this?

Will this connection be Wi-fi enabled

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Comments

#2 06-05-2014 1:41pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Awwwwfook wrote: »

Hi I just spoke your your Sales team regarding Business Broadband. We are a small Company who are moving offices and need a broadband connection (not phone just internet).

I spoke to a guy more helpful that the others I spoke to over the last few weeks but he seemed to think I could understand all his tech talk which I couldn't so maybe you can help.

I understand that in 5-10 working days and guy will come out and install the phone line, but he wont do any extra work, may I ask what this extra work would entail?

Once the line is installed and working I must call back and order the Broadband which will be another 5-10 working days, will they send another technician out for this?

Will this connection be Wi-fi enabled

Hi Awwwwfook

I can confirm that the engineer will install the line however once it is installed you must then order broadband on the line. This takes approx 5 working days from the day the broadband is ordered (after the line is installed) and in this period the line will be broadband enabled remotely and a modem will be posted to you to install to the socket yourself. If you require an engineer to install your modem this can be requited upon ordering the broadband as a 'full installation' which costs €81.81 ex vat.

Thanks
Al

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