Awful Speeds and Ping at nightime

ussjtrunks

This has been going on for weeks during the day i get my full 3mb speed at night my speeds drop drastically and my ping is 15 times higher I thought it could have been the old router as it was acting up but its the same with the new one only daytime speed is alot better, Is this some sort of congestion on the line that has to be lived with or is something strange going on at nightime 6-12 pm?

Speedtest from 10.30pm 3/5/2014

KIERAN1

I have been reading lot of complaints about this issue over the last few weeks. I didn't check my own internet till last night. 

I was shocked to find were i used to get 29 ping and almost 0 to 1 Jitter, all the time. My line is no showing a ping of 60 to 70 and 13 to 18 jitter.


This is totally unacceptable Eircom, its enough i pay lot of money for crappy speeds. And thankfully i usually get the right speeds all the time 6 down 312kb up. So i can just hold off for better speeds when they come to my area.

But, i game, the ping and jitter this high is totally unacceptable, for me and others. Speeds matter very little when you game. It can fast or low doesn't matter, but the ping and jitter have to be good and low to have a good experience.

Fix this please.

ussjtrunks

Even worse tonight

Speedtest from 9.30pm 4/5/2014

ussjtrunks

any news on this or what could cause it?

KIERAN1

ussjtrunks wrote: »

any news on this or what could cause it?

Yes i am pinging to the same server, as you, the problems are real,. I use to ping to a different server before and my pings and jitter were great.

Paully D

Shocking for me too lately mate, same issue with the times. There's a thread in the Broadband forum over on Tech->Nets/Comms->Broadband where a number of us spread over the country are experiencing difficulties.

It certainly seems to be a widespread issue relating to either capping or congestion.

ussjtrunks

going on for about a week usually it would drop at night but to 2-2.5mb never this bad :(my upload feels faster than my download

Again Tonight 11pm 6/5/2014

ussjtrunks

To compare just took a speedtest there this is what my line looks like during the day


As you can see pings and speed are very good considering I'm on the 3mb line making the internet almost useless at nightime is getting anoying tbh cant even stream a youtube video it seems this is a wider scale issue too hopefully it gets fixed shortly

pH

ussjtrunks wrote: »

To compare just took a speedtest there this is what my line looks like during the day


As you can see pings and speed are very good considering I'm on the 3mb line making the internet almost useless at nightime is getting anoying tbh cant even stream a youtube video it seems this is a wider scale issue too hopefully it gets fixed shortly

Well I have the exact same problem  - however it started for me Aug/Sep 2013 - and eircom can't/won't do anything to fix it.  Every night from 7pm until 12-12:30am my internet is utterly unusable in terms of online gaming/watching netflix/youtube/twitch.tv.  And I've had to put up with this for 9 months now.  Eircom are now a joke of a company, they refuse to tell us why we're congested on an"uncongested" service, nor do they seem to give a toss about fixing it.  My advice to you, as someone who has had this problem for nearly a year now is don't hold your breath, don't believe them about how they are fixing it, and if there are any alternativbes for BB in your area go with them - failing that accept you have "daytime internet" and move on.

Paully D

The most annoying thing for me is that, despite still being a horrendous speed, I'd be delighted if I could even get 2-2.5mb at all times as it would allow me to just about do what I need to. Yet from evening-midnight it's so poor it's unusable.

ussjtrunks

At least I can still play online as my pings are usually 150-250 at nighttime if it does hit over 300 though it starts to become unuseable at least thats mainly only around 10-11.30 most nights so i can live with that the download speed is shocking at nightime though and its annoying not being able to use most internet services at night.

The only option here atm is Nova which Im not too sure on tbh

KIERAN1

I don't mind Eircom, they usually provide a great service, even if it is very expensive.  My speeds aren't the best, but i can wait for an upgrade. 

With the service being crappy like this it doesn't sit well with customers and Eircom should be more careful. ESB and Vodaphone will eventually start rolling out fibre to every place in Ireland, and Eircom  customers have long memories. it could be bad for Eircom longterm taking customers they have for granted.

ussjtrunks

Brutal again this evening this is beyond it like if they are capping speed surely doing it to this extreme is pointless my upload is faster than my download

ussjtrunks

did a trace too if that helps

>tracert google.ie

Tracing route to google.ie [173.194.34.191]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.254
2 279 ms 319 ms 317 ms b-ras2.lmk.limerick.eircom.net [159.134.155.2]
3 302 ms 321 ms 306 ms ge-1-1-9.pe1.lmk.lmk-mlw.eircom.net [86.43.247.4
9]
4 356 ms 360 ms 340 ms tenge-5-1-1.core1.prp.core.eircom.net [86.43.253
.73]
5 * * 355 ms tenge-3-2-1.core1.bdt.core.eircom.net [86.43.252
.9]
6 * * 230 ms tenge-1-2-1.pe1.6cr.6cr-6cr.eircom.net [86.43.25
5.90]
7 332 ms 340 ms 339 ms 83.71.115.181
8 434 ms 402 ms 466 ms 74.125.51.185
9 400 ms 416 ms 372 ms 209.85.252.196
10 352 ms 333 ms 297 ms 209.85.250.217
11 386 ms 415 ms 419 ms 209.85.253.197
12 * 371 ms 342 ms 209.85.253.175
13 351 ms 349 ms 337 ms lhr14s22-in-f31.1e100.net [173.194.34.191]

Xennon

Where are you located ussjtrunks?

ussjtrunks

Near Killavullen outside Mallow, Co. Cork, my speed is back to normal again this morning full 3mb during the day less than 500kb at night the upload speed isnt affected though

ussjtrunks

anything that can be done?

Xennon

And bang on 3pm, ping times go to pot.




Wheres my cocoa?!

ussjtrunks

Sigh :(Tony said they were looking into it so we'll see if it gets any better

Xennon

Improvement on the lines from limerick that are routed via the B-ras in Galway, ping times down to normal and bandwidth stable and within acceptable levels, since about 4pm yesterday:




Thank you to the team here for pushing this upstream.

Back to me cocoa and ginger nuts

ussjtrunks

ya Im in Cork being routed through Limerick it was still bad last light :(back to normal again this morning

eircom: Tony

ussjtrunks wrote: »

ya Im in Cork being routed through Limerick it was still bad last light :(back to normal again this morning

Hi all
we have noticed a number of customers reporting that speeds are back to normal now and we continue to monitor situation.
Tony

ussjtrunks

Again tonight down to .5mb and the ping is sky high , hopefully it resolves like it has for others

sparkfireman

tony and the rest of the eircom team are spamming "issue fixed" messages...

they are no more fixed than the man in the moon!

exchanges.
are.
overloaded.

ussjtrunks

Mine is Abit better atm 1mb most of tonight at least its useable hopefully the congestion will ease off or the problem will get fixed at some stage, eircom called me on Friday and told me it was congestion and it would take time to fix at least they know its an issue



If it stays between 1-2mb at nighttime i have no issue its last week when it dropped to .5mb it gets awful to use and sometimes it wouldnt load at all hopefully tonight is a sign things are getting better

sparkfireman

when broadband came first, it was that speed in my area... in 2004... I'm in rural south Kildare... how in gods name are you still getting that speed... Where are you getting that?

I hope you're paying €5 a month for it... 

Its painful to see you getting that speed...

3g on your phone would be 500% faster.... 

ussjtrunks

Im about 3 miles outside Killavullen my 3mb speed is constant except during the night, 3g internet is actually faster i get around 3.5mb when i didnt have eircom for awile but the download limits are useless.

Its costs about €45 a month with phone

ussjtrunks

Shocking again tonight

ussjtrunks

Again awful

Snake

Come on reps fix it and don't copy and paste responses 

ussjtrunks

the odd thing is i can play online games fine but steaming youtube or downloading off steam is impossible after 6

ussjtrunks

its fallen apart today even the daytime speed is awful

ussjtrunks

tested again and working as it should so weird 359ms ping to 26ms ping in the space of an hour

eircom: Tony

ussjtrunks wrote: »

tested again and working as it should so weird 359ms ping to 26ms ping in the space of an hour

Hi ussrltrunks.
I have PM'd you on this but can confirm, all ok at exchange and line level. I can request to have synch raised if you wish? Have a look at PM and let me know.
Tony

ussjtrunks

will see what its like again tonight was fine all day except 11pm for about 20mins

ussjtrunks

6.30 its like clockwork

ussjtrunks

8.30 tonight significantly better

ussjtrunks

11.30 awful again maybe its encouraging that the speeds at night are fluctuating and not just constantly awful

witnessmenow

Im on Eircom in Ballydangan exchange in Athlone, its normally poor in the evening but its really bad tonight

ussjtrunks

still awful

ussjtrunks

Daytime again and speeds normal and great pings baffling

ussjtrunks

1st night in awile i have normal speeds hope they last

ussjtrunks

Seems to be working fine today, can stream youtube and play online aswell

Hank Scorpio

Change provider if its possible and save yourself alot of heartache 

ussjtrunks

nuxxx wrote: »

Change provider if its possible and save yourself alot of heartache 

If only it was possible out in the country here every provider is going to use eircoms lines

ussjtrunks

Ping still a tad high but overall its been good the last few nights

Hank Scorpio

that ping isn't acceptable at all, its worse than dial up 

ussjtrunks

during the day ping is around 20-30ms i dunno what happens at night but at least my downstream speed is coming back

uncle_sam_ie

ussjtrunks wrote: »

nuxxx wrote: »

Change provider if its possible and save yourself alot of heartache 

If only it was possible out in the country here every provider is going to use eircoms lines

Not true. I'm just outside Casletownroche and was on the same exchange as you. I went with Nova Broadband fixed wireless and my pings are very low during peak times( less than 30ms) and speeds are 20Mb. Until eircom upgrade the exchange to efibre it will always have network congestion.

ussjtrunks

Fine all weekend until tonight, youd expect the weekend to have the highest congestion so i highly doubt thats whats going on unbeliveable that this cant be fixed