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Ryanair - delayed flight

  • 24-04-2014 8:37am
    #1
    PMC999
    Registered Users, Registered Users 2 Posts: 139 ✭✭


    So Ryanair have been making a big deal about suddenly caring about their customers. Meanwhile in the real world my flight from Faro to Dublin due to depart at 7am this morning has been delayed until 13.50. No text or email was sent out to passengers until 6.50am
    Ryanair have not given any food vouchers to passengers as they are legally obliged. Ryanair are good when things go smoothly but show their true colours when problems arise. The bottom line is that's once they have your money threy couldn't care less about you. End rant


Comments

  • #2
    finbarrk
    Registered Users, Registered Users 2 Posts: 5,494 ✭✭✭finbarrk


    I don't think any of them are very good in these type of situations. It's just hard luck to be caught in it.


  • #3
    PMC999
    Registered Users, Registered Users 2 Posts: 139 ✭✭PMC999


    If they just sent out a text I wouldn't mind but getting young kids up at 4am for a flight only to find out at check-in that the flight has been delayed by 7 hours is very poor customer service.
    We've been told the delay is due to 'late departure' of the plane from Dublin so they knew about the issue but didn't bother telling their passengers.


  • #4
    keithclancy
    Registered Users, Registered Users 2 Posts: 9,208 ✭✭✭keithclancy


    PMC999 wrote: »
    If they just sent out a text I wouldn't mind but getting young kids up at 4am for a flight only to find out at check-in that the flight has been delayed by 7 hours is very poor customer service.
    We've been told the delay is due to 'late departure' of the plane from Dublin so they knew about the issue but didn't bother telling their passengers.

    Same situation with all the airlines.


  • #5
    Jamie2k9
    Registered Users, Registered Users 2 Posts: 10,795 ✭✭✭✭Jamie2k9


    PMC999 wrote: »
    If they just sent out a text I wouldn't mind but getting young kids up at 4am for a flight only to find out at check-in that the flight has been delayed by 7 hours is very poor customer service.
    We've been told the delay is due to 'late departure' of the plane from Dublin so they knew about the issue but didn't bother telling their passengers.

    The delay is because the aircraft based in FAO was due to depart at 7am and return from Dublin at 10.25. What is now happening is the 10.25 flight from DUB to FAO is being opeated by DUB based aircraft instead and will bring the 7am flight from FAO back. They wouoldn't of know about the delay until 30-40 minutes before the 7am depature from FAO this morning when crew woudl of started the aircraft and it went tech.

    While your delayed this way stops the aircarafts whole schedule for the day running behind schedue by 7 hours.

    Now you should be given vouchers


  • #6
    PMC999
    Registered Users, Registered Users 2 Posts: 139 ✭✭PMC999


    Finally on our way. It's been a long day.


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  • #7
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,315 CMod ✭✭✭✭spurious


    At least you're going.

    We were stranded in Krakow with them in January, after getting three hours of 'your flight is delayed' texts, when another passenger discovered the airport had tweeted the cancellation of the flight (2 hours previously) while we were still getting the 'delayed' line. Turned out as we were still getting delayed texts, they had actually flown the incoming flight to Warsaw and were bussing the pasengers to Krakow. There were no weather issues, no idea why they did that, unless they just wanted a crew in Warsaw.

    Threw my hat at them as regards offered available return flights home four days later, put in for a refund, got the train to Warsaw and came home with Aer Lingus the next day for less than our Ryanair refund was.

    When things go wrong with them, they go badly wrong and they don't seem to have the structures, policies or intent to do anything about it.


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