IT Technician/IT helpdesk??

NeoSD5

Hi lads,

Who know whats the salary for Junior IT Technician, and whats the average salary across Ireland

Thanks

the_syco

IT Helpdesk 1st level; usually 19k-22k depending on employer & experience.

Junior IT Technician, not sure. Very much depending on certs and experience, I'd say.

NeoSD5

the_syco wrote: »

IT Helpdesk 1st level; usually 19k-22k depending on employer & experience.

Junior IT Technician, not sure. Very much depending on certs and experience, I'd say.

Is there any difference between IT Technician/IT help desk or is it the same?

the_syco

NeoSD5 wrote: »

Is there any difference between IT Technician/IT help desk or is it the same?

It can be the same, although sometimes it's also used when there's some deskside support involved. Are you looking for how much you should ask for in an interview, or how much to pay someone?

NeoSD5

the_syco wrote: »

It can be the same, although sometimes it's also used when there's some deskside support involved. Are you looking for how much you should ask for in an interview, or how much to pay someone?

Im choosing whether to choose career in IT or Software Development, so interested what wages to expect in each field

Stheno

NeoSD5 wrote: »

Im choosing whether to choose career in IT or Software Development, so interested what wages to expect in each field

It Helpdesk/junior technician would be less normally than a developer, why are you choosing on pay?

I started out 17 years ago on a helpdesk, and now earn more than colleagues who started out as developers, and even better can name on one hand those out of the 200 I started with who are still in IT

Why do you want to work in IT?

NeoSD5

Stheno wrote: »

It Helpdesk/junior technician would be less normally than a developer, why are you choosing on pay?

I started out 17 years ago on a helpdesk, and now earn more than colleagues who started out as developers, and even better can name on one hand those out of the 200 I started with who are still in IT

Why do you want to work in IT?

Im choosing on pay because there is a big difference between them. And I like both IT and Development.

the_syco

NeoSD5 wrote: »

Im choosing on pay because there is a big difference between them. And I like both IT and Development.

Starting off, maybe. Look at salaries that require 5 or 10 years experience.

Also, what grade did you get in your mocks for maths? Generally, people who are good at maths are meant to find programming easier.

NeoSD5

the_syco wrote: »

Starting off, maybe. Look at salaries that require 5 or 10 years experience.

Also, what grade did you get in your mocks for maths? Generally, people who are good at maths are meant to find programming easier.

I cant say I am very good at maths, maybe bad at maths, will this mean I will be a bad programmer

Stheno

NeoSD5 wrote: »

I cant say I am very good at maths, maybe bad at maths, will this mean I will be a bad programmer

Not necessarily, however, I work in a non Technical area of IT, and my ability to think mathematically, and use logic is invaluable

A lot of IT is about solving puzzles so it's very like maths tbh

Moonbeam

I would go with which you enjoy the most.
It might be easier to get entry level jobs in helpdesk/support then doing Dev stuff.
Have you already got your degree or are you trying to decide which one to go for?

NeoSD5

Moonbeam wrote: »

I would go with which you enjoy the most.
It might be easier to get entry level jobs in helpdesk/support then doing Dev stuff.
Have you already got your degree or are you trying to decide which one to go for?

Yes I've got degree in Software Development

NeoSD5

Stheno wrote: »

Not necessarily, however, I work in a non Technical area of IT, and my ability to think mathematically, and use logic is invaluable

A lot of IT is about solving puzzles so it's very like maths tbh

Same as Programming, logic even more important here than maths, but if good at maths too than ++

the_syco

NeoSD5 wrote: »

Yes I've got degree in Software Development

What grade?

NeoSD5

the_syco wrote: »

What grade?

Its an ordinary degree

red_bairn

NeoSD5 wrote: »

Its an ordinary degree

I think he means what % or award rather than level of study.

I'm currently undecided like yourself in that I've got Software Development experience (but through a conversion course in Computer Science at UCD).

I'm completing a 3 month internship as a Web Developer at a youth charity this week and want to find some suitable work quite soon. I don't think I'm great for the auld logic but got a B in ordinary level Math at LC. I think Support Engineer jobs would be much more suitable for myself or something similar. Dev roles might not be the best solution.

DesertCreat_15

Can confirm, if you're quite poor with logic/maths like me, then the chances of you getting your head around programming (and being decent at it) are quite slim.

Eoin

There's usually room to move within IT.

You could also look at entry level software support or QA roles - that can be a route into development, if you decide that's what you're looking for.

I'd be thinking more long term about my career choice than what the junior positions pay.

NeoSD5 wrote: »

I cant say I am very good at maths, maybe bad at maths, will this mean I will be a bad programmer

If you've a degree in software development, you must have some sort of feel for whether you'll be good at it or not?

What programming languages did you learn? Why not pick a different one to mess around with and see if you can apply what you learnt in your degree.

zom

Stheno wrote: »

Not necessarily, however, I work in a non Technical area of IT, and my ability to think mathematically, and use logic is invaluable

A lot of IT is about solving puzzles so it's very like maths tbh

It reminds me situation from 2000's when lot of young peoples started their careers in architecture or construction engineering even if they had absolutely no interest on that field. It was just so well paid, with bright future, perspective of fancy and easy job etc.
Now we have the same situation in IT. And it's not only about maths. It seems very strange to me to see people choosing development as career path when actually they had never ever tried programming before. It is so simple to start now, with enormous amount of learning material on internet - not like me starting 20 years ago, fighting with friends for any book or magazine about computers we shared that days.

Eoin

zom wrote:

It reminds me situation from 2000's when lot of young peoples started their careers in architecture or construction engineering even if they had absolutely no interest on that field. It was just so well paid, with bright future, perspective of fancy and easy job etc.
Now we have the same situation in IT.

I think we've had that in IT since the late 90s, if not earlier. At the height of the dotcom madness, everyone fancied themselves as a web developer. Other than the dip following the crash, it's attracted people who like the idea of the career, but aren't actually interested and/or able to work in IT.

zom wrote:

It is so simple to start now, with enormous amount of learning material on internet - not like me starting 20 years ago, fighting with friends for any book or magazine about computers we shared that days.

True, there are a lot more resources available these days. But if you don't know what to search for and how to apply the info you find, then you'll still be found out.

yawhat!

The thing about helpdesk roles is that some are brilleant and get exposure to tons of technologies and are Level1 support for clients and do a lot of Level 2 support stuff as well. Your still on phones for initial contact to the company as well. Your looking at 25k-30k starting out.

Some then are like working in a call centre which are usually the low paid ones where I wouldn't even consider the helpdesk to be Level 1 support of clients systems! Then these ones can be anywhere up to 22k.

NeoSD5

red_bairn wrote: »

I think he means what % or award rather than level of study.

I'm currently undecided like yourself in that I've got Software Development experience (but through a conversion course in Computer Science at UCD).

I'm completing a 3 month internship as a Web Developer at a youth charity this week and want to find some suitable work quite soon. I don't think I'm great for the auld logic but got a B in ordinary level Math at LC. I think Support Engineer jobs would be much more suitable for myself or something similar. Dev roles might not be the best solution.

Decided to get work in IT Technician/Engineer, will get 1 years experience and then will see, whether I am going enjoy it or not. If not will switch to Development, and it would be much easier to find a job with some kind of IT experience

NeoSD5

yawhat! wrote: »

The thing about helpdesk roles is that some are brilleant and get exposure to tons of technologies and are Level1 support for clients and do a lot of Level 2 support stuff as well. Your still on phones for initial contact to the company as well. Your looking at 25k-30k starting out.

Some then are like working in a call centre which are usually the low paid ones where I wouldn't even consider the helpdesk to be Level 1 support of clients systems! Then these ones can be anywhere up to 22k.

And how to switch to level 2 or 3 support? Is it all about the knowledge??

Eoin

NeoSD5 wrote: »

Decided to get work in IT Technician/Engineer, will get 1 years experience and then will see, whether I am going enjoy it or not. If not will switch to Development, and it would be much easier to find a job with some kind of IT experience

As I said, look into a graduate software support role as well. It's easier to get into than dev, plus it's a good mix of problem solving and being more hands-on with software than desktop support would be.

yawhat!

NeoSD5 wrote: »

And how to switch to level 2 or 3 support? Is it all about the knowledge??

Learning your trade and getting certifications or generally getting promoted within the company.