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Switched from Magnet BB to Eircom- 3 weeks later still no BB

  • 01-04-2014 1:28pm
    #1
    petergdub
    Registered Users, Registered Users 2 Posts: 61 ✭✭


    I had functioning BB with Magnet: Next gen / fibre cabled to the house with the usual Thomson router and Huawei unit.
    March 10 I phoned Eircom to switch.
    Unfortunately the person I spoke to didnt know the difference between next gen and e-Fibre. In any case an engineer came out on 13th March and installed the phone line and said he'd be back within 2 days to install the broadband- told my wife it would be over the phone line.
    I phoned Eircom on 18th March to verify I wanted next gen Broadband - spoke  to the Broadband team.
    They said this might take 10 days. I explained that I usually work from home- so they said they would put a note on the order.
    10 days later still no broadband - I phoned up and was told the engineer has our number - no idea when the install will be done - no explanation.
    3 further days have elapsed and I am still in limbo with no information as to when this will be done.

    What I cannot understand is that my house is all cabled up already and I would have thought this is simply a matter of flicking a software switch or at most a 15 minute call to my house.

    When will this be done?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    petergdub wrote: »
    I had functioning BB with Magnet: Next gen / fibre cabled to the house with the usual Thomson router and Huawei unit.
    March 10 I phoned Eircom to switch.
    Unfortunately the person I spoke to didnt know the difference between next gen and e-Fibre. In any case an engineer came out on 13th March and installed the phone line and said he'd be back within 2 days to install the broadband- told my wife it would be over the phone line.
    I phoned Eircom on 18th March to verify I wanted next gen Broadband - spoke  to the Broadband team.
    They said this might take 10 days. I explained that I usually work from home- so they said they would put a note on the order.
    10 days later still no broadband - I phoned up and was told the engineer has our number - no idea when the install will be done - no explanation.
    3 further days have elapsed and I am still in limbo with no information as to when this will be done.

    What I cannot understand is that my house is all cabled up already and I would have thought this is simply a matter of flicking a software switch or at most a 15 minute call to my house.

    When will this be done?
    Hi petergdub

    Very sorry to hear this, If you would like to PM me your account number I will look in to this further for you.

    Thanks
    Al


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