Trouble accessing google.com and Facebook

Butternutz1

Hi Everyone

I Hope you can help me out. I am not able to access google.com and Facebook through my laptop.

Using IE and Chrome, I uninstalled chrome as I believed this was the only browser having the issue. Now cannot re install as I cannot get to anywhere on google.com.

No error as such just says that it cannot connect at this time. My friend will be bringing over his laptop later to test.

Any ideas if this is laptop/isp issue ?

Any help would be great.

bonzodog2

Are you posting from the laptop? If so, your connection is ok.
Open a command prompt and type
ping www.facebook.com

and
ping www.google.com

you should get this

C:\Users\User>ping www.facebook.com

Pinging star.c10r.facebook.com [31.13.64.129] with 32 bytes of data:
Reply from 31.13.64.129: bytes=32 time=31ms TTL=86
Reply from 31.13.64.129: bytes=32 time=32ms TTL=86
Reply from 31.13.64.129: bytes=32 time=32ms TTL=86
Reply from 31.13.64.129: bytes=32 time=33ms TTL=86

Ping statistics for 31.13.64.129:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 33ms, Average = 32ms

C:\Users\User>ping www.google.com

Pinging www.google.com [74.125.24.105] with 32 bytes of data:
Reply from 74.125.24.105: bytes=32 time=13ms TTL=51
Reply from 74.125.24.105: bytes=32 time=13ms TTL=51
Reply from 74.125.24.105: bytes=32 time=12ms TTL=51
Reply from 74.125.24.105: bytes=32 time=13ms TTL=51

Ping statistics for 74.125.24.105:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 13ms, Average = 12ms

C:\Users\User>

Butternutz1

Hey Thank you for the reply,

Yeah posting from laptop now.

I pinged both and it looks the same as what you have shown.

Just an update on this also, I have been able to download chrome by going through google.ie

So any other ideas would be great.

Butternutz1

So tested this on another laptop and it works fine, we are able to access google.com and facebook on the other laptop.

Any Ideas ?

2thousand14

is your laptop windows 8? what make is it? is eircom your isp?

tricky D

Could be some malware messing with your HOSTS file or some other effect. Worth heading over to http://www.boards.ie/vbulletin/forumdisplay.php?f=1009 for help (read the stickies first) or at least run Malware Antimalwarebytes for some cleaning.

Butternutz1

Hi Guys

I am on Windows 7 on a Toshiba Satelite laptop.

With Vodafone fibre broadband.

Ill read up that thread,

Thanks

Butternutz1

Hi All

Still stuck with this one, Still not able to access Facebook or Google.com. Installed malware bytes and ran a scan and nothing unusual showed up.

We can access both sites on another laptop. Looking for any other help on this if possible.?

bonzodog2

Try a different browser, also try putting the numeric IP address from the ping results into the address bar of a browser, also check the browser is not in 'offline mode'