UPC issues right now March 2014

bealtine

Seeing as UPC couldn't be bothered to inform us of basic important things...

I reported a routing problem and as usual got absolutely nowhere with the frontline "support" people, you know the drill turn off your modem, reboot your PC blah blah, so being that sort of person I rang one of the NOC guys I know...

He told me that they are currently in the process of upgrading to IPV6 and lots of bits and pieces have gone wrong especially with routing (which is normal enough on an upgrade of this nature) and they are getting around to fixing the issues once the network is migrated...He gave me an estimate but couldn't/wouldn't swear to it (again normal enough) so I won't repeat it as that wouldn't be fair. (This is all top secret which imo is utter boll*x)

C'mon UPC keep us informed, it's just common courtesy, we don't bite!

ED E

That would match the issues I'm having with international traffic. Cheers.

Fresh Pots

Only seems to be getting worse too.

Creasey

Yes problems for me too. I'm in the South Dublin area. Upload speed is normal, download almost none existent. Clicking on reply to post this took 5 mins.
Speedtests haven't been starting for a few hours now but a d/l speed at around half a mb was the best I could get. Poor old modem has been hard rebooted a dozen times today and always the same result. Thanks for posting Bealtine and co, at least I know its not a fault at my end. Fingers crossed.

ED E

Creasey wrote: »

Yes problems for me too. I'm in the South Dublin area. Upload speed is normal, download almost none existent. Clicking on reply to post this took 5 mins.
Speedtests haven't been starting for a few hours now but a d/l speed at around half a mb was the best I could get. Poor old modem has been hard rebooted a dozen times today and always the same result. Thanks for posting Bealtine and co, at least I know its not a fault at my end. Fingers crossed.

Thats separate to this. Reboot your modem it'll jump back up in speed for a while. See my really long thread for more.

Creasey

Thanks for reply ED E.
I couldn't find the thread you mentioned but I'll have a go at
resetting the modem again. On other occasions that I have had this
same prob (d/l bad, u/l fine) a modem reset or two would fix it.
But today it doesn't want to come back after 12 or 14 hard resets.

A link to the thread would be appreciated.

Thanks.

ED E

Creasey wrote: »

Thanks for reply ED E.
I couldn't find the thread you mentioned but I'll have a go at
resetting the modem again. On other occasions that I have had this
same prob (d/l bad, u/l fine) a modem reset or two would fix it.
But today it doesn't want to come back after 12 or 14 hard resets.

A link to the thread would be appreciated.

Thanks.

Thats the behaviour



And this is the thread. Not all may be relevant but I saw those downstream crashes for a long while.

http://www.boards.ie/vbulletin/showthread.php?t=2056836825

Creasey

After 2 modem resets today (Fri) all is well again.

Thanks for help and link ED E.

kaisersuzy

Have reset the modem now more in the last 3 days than I have in the previous 2+ yrs......wtf have they done with this service

bealtine

kaisersuzy wrote: »

Have reset the modem now more in the last 3 days than I have in the previous 2+ yrs......wtf have they done with this service

re-engineering the network...(and screwing it up at the same time)

damagegt

Would this explain my packet loss ?

bealtine

damagegt wrote: »

Would this explain my packet loss ?

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Could be...but I'd have to say that these online tests can be very inaccurate anyway so I wouldn't rely on them as the real story.

Drop to a cmd window(on windows) and ping from there...

damagegt

I have and every third or fourth test is a way off.Is there a way to run a longer ping test on cmd or a way to realtime packet monitor ?

damagegt

It seems to have stopped now of course !

bealtine

damagegt wrote: »

I have and every third or fourth test is a way off.Is there a way to run a longer ping test on cmd or a way to realtime packet monitor ?

ping -t target
(where target can be an IP or a name like say google.ie)
will run a continuous ping test
Ctrl-C to stop

Also there are apps like pingplotter (freeware version) and a 100 others like it out there

kaisersuzy

Fking sick of this now...am having to reset the modem during the day also when before it was only evening.....and I've only recently signed up to a new 12 month contract to get a cheaper package :rolleyes:

Nino Brown

WTF are they doing? If you're going to upgrade the network great, just let people know. And it's probably not the best idea to up your prices, just when the service is about to deteriorate. I pay more now, because I was upgraded involuntarily to 120mpbs, and this is what I get.

Fresh Pots

Surely it would have been better to just have some planned downtime, that way people would be affected for maybe a few days(maybe I'm being optimistic) instead of a few months. My problems started back in mid February.

roast

Went down again for a few minutes there.
Some funky packet loss to international locations, then a small bit of packet loss within Ireland. All the while a Skype call to a friend in Cork remained up.

damagegt wrote: »

I have and every third or fourth test is a way off.Is there a way to run a longer ping test on cmd or a way to realtime packet monitor ?

Pingdom.com is a useful way to monitor the connection, it's worth a look. I have a paid account with them but the free version will give you one Check which should suffice for most.

ED E

Seems like national UPC issues tonight. Loads complaining.

Three times tonight by connection has just gone dead. Lease stays up, modem is alive but 100% loss on the wan interface.

Mistmyr

yea im having major routing probs here too.

Some sites loading without issue and lots of others just timing out....

Come on UPC get the finger out...

Misty

bronn

Okay - thanks, guys. It's good to know it's not just me. Same problems here in D14 and dammit! I would need the net tonight of all nights. Have a tonne of stuff to get ready by morning.

I had BBC Radio iPlayer running in the background and it kept timing out. Then nothing would work so I'd do a hard reset. It works for a while and them. Zip. Nothing.

I was dreading having to ring them in the morning and know I'd get the stock Q&A with the inevitable technician call out, only to find that nothing is wrong.

Edit: Flying along now for some reason.


Edit again: On the other hand...


And a few moments later...