Home Security System - Remote Access using phone

Dempsey

I have a home security system

http://www.amazon.co.uk/gp/product/B00C8RZZ2G/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1

and I have it setup for remote access

I can access the system, remotely, using a PC using a program called "Central Monitoring Software". No problems there.

Now I want to setup my phone to see the camera its recommending to using "Apollo Client" with this equipment. I use the same network information as before but I'm getting server errors

What am I missing? All ideas are appreciated

advertsfox

Dempsey wrote: »

I have a home security system

http://www.amazon.co.uk/gp/product/B00C8RZZ2G/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1

and I have it setup for remote access

I can access the system, remotely, using a PC using a program called "Central Monitoring Software". No problems there.

Now I want to setup my phone to see the camera its recommending to using "Apollo Client" with this equipment. I use the same network information as before but I'm getting server errors

What am I missing? All ideas are appreciated

Are you on your home WiFi trying to use Apollo Client to access the cameras or your 3G connection?

Dempsey

advertsfox wrote: »

Are you on your home WiFi trying to use Apollo Client to access the cameras or your 3G connection?

Im accessing the network remotely, i.e. different network to access the network with the security system

advertsfox

Dempsey wrote: »

Im accessing the network remotely, i.e. different network to access the network with the security system

OK have you setup port forwarding to your camera DVR? Also, what ISP are you with? Have you setup DynDNS or do you have a static IP address? What is the port you are using to access the DVR?

Dempsey

advertsfox wrote: »

OK have you setup port forwarding to your camera DVR? Also, what ISP are you with? Have you setup DynDNS or do you have a static IP address? What is the port you are using to access the DVR?

http://www.premierbroadband.net/

The IP address is static & I have port forwarding setup on 34567

advertsfox

Dempsey wrote: »

http://www.premierbroadband.net/

The IP address is static & I have port forwarding setup on 34567

Is the internal IP address set to the DVR static or assigned by MAC address? Is there a firewall on the router? Can you check if anonymous packets are blocked?

Dempsey

advertsfox wrote: »

Is the internal IP address set to the DVR static or assigned by MAC address? Is there a firewall on the router? Can you check if anonymous packets are blocked?

Internal IP address. No firewall on the router. How do I check if anonymous packets are blocked?

I'm able to access the DVR system remotely using a laptop and it works fine so I dont see it being a firewall issue when trying to use a phone

advertsfox

Dempsey wrote: »

Internal IP address. No firewall on the router. How do I check if anonymous packets are blocked?

I'm able to access the DVR system remotely using a laptop and it works fine so I dont see it being a firewall issue when trying to use a phone

What's the router make / model? No the phone isn't an issue at all, its just making sure your config will allow connections from other networks. Internally you don't have to worry about your firewall / port forwarding but externally you do.

Dempsey

advertsfox wrote: »

What's the router make / model? No the phone isn't an issue at all, its just making sure your config will allow connections from other networks. Internally you don't have to worry about your firewall / port forwarding but externally you do.

It does allow connections from other networks, I can access the network remotely from any laptop.

I'm not near the router at the moment but I dont have access to the settings. The ISP wont allow it and any settings that need to be changed have to be done by their customer support, e.g. port forwarding.

advertsfox

Dempsey wrote: »

It does allow connections from other networks, I can access the network remotely from any laptop.

I'm not near the router at the moment but I dont have access to the settings. The ISP wont allow it and any settings that need to be changed have to be done by their customer support, e.g. port forwarding.

Ah I see, I took it that it wasn't working only via 3G or another network, didn't realise your laptop was working externally. Is Apollo the only app you have used?

Dempsey

advertsfox wrote: »

Ah I see, I took it that it wasn't working only via 3G or another network, didn't realise your laptop was working externally. Is Apollo the only app you have used?

Apollo is the one recommended by the DVR maker & I paid money for the app too. I tried a few other free DVR clients for phones but they all throw up similar errors.

advertsfox

Dempsey wrote: »

Apollo is the one recommended by the DVR maker & I paid money for the app too. I tried a few other free DVR clients for phones but they all throw up similar errors.

What kind of errors do you get?

Dempsey

advertsfox wrote: »

What kind of errors do you get?

Before today I was getting connection to server failed but at the moment I'm getting "No response" yet the same network details gets me into the DVR system and looking at live feeds using a PC. :mad::(

advertsfox

Dempsey wrote: »

Before today I was getting connection to server failed but at the moment I'm getting "No response" yet the same network details gets me into the DVR system and looking at live feeds using a PC. :mad::(

OK so it must be the app itself or the config. Are you using the public IP address in the app or a DynDNS / assigned domain address? Do you have it typed in as http://xx.xx.xx.xx or just xx.xx.xx.xx? Is HTTPS and option and is it enabled or disabled?

Dempsey

I've the config setup the exact same as I would with a PC using CMS

Using the static ip address, written as xx.xx.xx.xx

Not sure if HTTPS is enabled or not, I dont remember such an option on the DVR options and its certainly not an options on the apollo client

advertsfox

Is this the application? https://play.google.com/store/apps/details?id=com.Apollo

There is another app as well you could try, same range - https://play.google.com/store/apps/details?id=com.qvislabs.qvisviewer.std

Dempsey

Qvis Viewer worked!!

Thanks for your help! Gonna haunt the security company for a refund for that useless Apollo client since that was the one they recommended!

Dempsey

Another problem!!

Using same app on iOS, i.e. same name & developer, doesnt work! Any ideas why this would be the case?

Dempsey

Anyone help?

Deliverance XXV

Not familiar with the app but if the app allows you to push a port through (that you port-forwarded on your router) with the IP address then it might be worth it. Something like: x.x.x.x:34567

Just to rule out other issues, can you access the live feed through a browser on your mobile device?

Dempsey

Deliverance XXV wrote: »

Not familiar with the app but if the app allows you to push a port through (that you port-forwarded on your router) with the IP address then it might be worth it. Something like: x.x.x.x:34567

Just to rule out other issues, can you access the live feed through a browser on your mobile device?

As I said already, I can access the live feed using the the android version of the application & access it through a computer