Opinions

nc19

I bought a 2nd lapiere hybrid from a well known bike shop a couple of weeks ago. They said it would be serviced before i got it. The chain snapped and ive only about 50kms on it since i bought it.

Should they replace this FOC or not?

Also, the pads are very worn(no biggie but still!)

Tenzor07

You bought a 2nd LaPierre or a second hand LaPierre??

Also pad worn, is general wear and tear, not warranty work..

crosstownk

The snapped chain should be covered. I also wager that if the brakes were worn that they too should have been replaced before resale.

Especially after a couple of weeks.

How many kms in those few weeks?

nc19

crosstownk wrote: »

The snapped chain should be covered. I also wager that if the brakes were worn that they too should have been replaced before resale.

Especially after a couple of weeks.

How many kms in those few weeks?

about 50kms

nc19

Tenzor07 wrote: »

You bought a 2nd LaPierre or a second hand LaPierre??

Also pad worn, is general wear and tear, not warranty work..

2nd hand


as stated- pads are not a big issue

crosstownk

I would like to think that if I was buying a used bike that the shop would ensure that my brakes would last longer than 50km.

nc19

Well as i said im not worried about the brakes

i didnt want to say at the start incase i tainted your opinion but i have spent about 600e with them since xmas and was planning on buying tyres soon too

crosstownk

nc19 wrote: »

i have spent about 600e with them since xmas and was planning on buying tyres soon too

That makes you a valuable customer and well worth ensuring your loyalty.

Hopefully the see it this way and are not seeing you as an 'easy target'.

Both of your issues should be covered under any guarantee considering you've only 50km on the bike.

nc19

Rang the shop this morning. Not even a question of anything other than warranty.

Happy