Web cam is jumpy/slow

job seeker

I bought a new HP laptop back in September and it has the built in webcam. But I noticed today that the web cam seems to be jumpy/slow/freezing slightly if you know what I mean...

Any help is appreciated.

Overheal

you've done an offline test of the camera's performance?

Go to the start screen and type Camera, launch the camera app and you'll get a good idea. If its smooth in this app but not in say Skype or something, then its an internet issue not a hardware issue.

job seeker

Overheal wrote: »

you've done an offline test of the camera's performance?

Go to the start screen and type Camera, launch the camera app and you'll get a good idea. If its smooth in this app but not in say Skype or something, then its an internet issue not a hardware issue.

Hi thanks

It seems to be the same. It takes a few seconds to focus.. if u get me.

What should I do now? Disappointed about this.

Thanks for the post.

Overheal

well, nothing. Its 6 months old you can't exchange it and clearly this wasnt a big factor in your buying decision.

The only thing to do if you want a better webcam experience is to purchase an external webcam.

job seeker

Overheal wrote: »

well, nothing. Its 6 months old you can't exchange it and clearly this wasnt a big factor in your buying decision.

The only thing to do if you want a better webcam experience is to purchase an external webcam.

But it was working perfect when I bought it. I did notice it about a month ago. But as I didn't really use the webcam it wasn't a biggie so to speak.

But now that I wish to contact my bother in the states I would like to appear like my not moving in slow motion..

Thanks

yoyo

Has the system itself slowed down at all? Have you tried updating the video card's drivers?

Nick

job seeker

yoyo wrote: »

Has the system itself slowed down at all? Have you tried updating the video card's drivers?

Nick

Hi Nick

The system hasn't slowed down that Iv'e noticed.

Updating the video card's driver? No I haven't done that, not too sure how.

Thanks for the post Nick.

yoyo

What is the laptops model number? I.e: Toshiba Latitude A166 or whatever.. Then we should be able to link you in the correct direction

Nick

job seeker

yoyo wrote: »

What is the laptops model number? I.e: Toshiba Latitude A166 or whatever.. Then we should be able to link you in the correct direction

Nick

Hi Nick

Its a HP, where would I find the model number on the labtop? I'm not at home at the minute, but as soon as I get home I can post up the model/model number.

Thanks

yoyo

job seeker wrote: »

Hi Nick

Its a HP, where would I find the model number on the labtop? I'm not at home at the minute, but as soon as I get home I can post up the model/model number.

Thanks

Generally underneath it on a sticker, sometimes somewhere along the screens bezel!

Nick

job seeker

yoyo wrote: »

Generally underneath it on a sticker, sometimes somewhere along the screens bezel!

Nick

Hi Nick.

Its a HP Pavilion g6

Running windows 8

If that's any use to you.

Thanks.

connorfleming

I have the same laptop, and the camera is ok here. To update the video drivers right click on the desktop, and go to AMD Vision Engine Control Centre, and scroll down to the very bottom. Click software update and hit the big button to check for the latest version.

job seeker

connorfleming wrote: »

I have the same laptop, and the camera is ok here. To update the video drivers right click on the desktop, and go to AMD Vision Engine Control Centre, and scroll down to the very bottom. Click software update and hit the big button to check for the latest version.

Hi just done that,

No updates available.

Whats really annoying me is, that the web cam was perfect when I bought it. Now the webcam is slow.

Thanks anyway.

Silverbling

you need to update the bios, hp cams are wobbly at the best of times.

Google update bios for your model, if you are unsure what to do then, ring them but have all of the information written down

job seeker

Silverbling wrote: »

you need to update the bios, hp cams are wobbly at the best of times.

Google update bios for your model, if you are unsure what to do then, ring them but have all of the information written down

Hi something like this?


http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00042629

job seeker

job seeker wrote: »

Hi something like this?


http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00042629

If this is the correct procedure, Il have a go at it later.

job seeker

job seeker wrote: »

Hi something like this?


http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00042629

Update:

I'm in the process of updating the BIOS. Is offering me an older version of bios dated: 1/3/2013. My current BIOS is dated: 12/04/2014. Should I update? or in this case downdate.. :P

job seeker

Continued with the BIOS update to an older version. Still the same problem with the webcam.

job seeker

Im just after updating the Cyberlink yourcam with an update it gave me... Still the same problem..

If anyone has any other ideas, I'd try any thing to get it working properly at this stage.

Thanks.

job seeker

Bump Any thing else I could try?