Parcel Motel

Alter Egotist · 14-03-2014 6:37pm #1

Seriously. how inept are they.

have two consoles in the "post" with them since wednesday, one was routed to cork the other meanwhile is just sitting in dublin. cork is an hour and a bit from me. they rerouted the parcel back to dublin. pretty much passing my house as they did so. i now have two parcels two seperate people sent me (both retro consoles n games). rang depo. no f****ng help what so ever. useless. promised they will be out tomorrow. rang again. different guy, not working tomorrow???

Useless.

Al.

Chris_Heilong · 14-03-2014 9:40pm

Never had any issues with them, find them fantastic actually.

DaveMoore45 · 14-03-2014 9:43pm

I had a parcel delivered to 'my' UK address in Antrim where the sender forgot to put my ID number on. They found it and sent on.

Had lots of parcels from the UK and never any problems

Dave

CaSCaDe711 · 14-03-2014 10:04pm

Have lost count how many times I've used them, and never had an issue.

CathalDublin · 14-03-2014 10:08pm

Love them, not a bad word to say about them, the once I did need to contact them I did through their Facebook private message and found them great to deal with.

Steve X2 · 14-03-2014 10:30pm

I find them good. They seem to drive throughout the night so you usually get deliveries very fast. The one time I'd a problem was that they deliveried someone elses package to me. Was sorted no problems.

ThirdMan · 14-03-2014 10:32pm

I've had no problem either. It's an excellent service. OP I think you're just out of luck I'm afraid. Hopefully it gets sorted soon.

Mr.Fred · 14-03-2014 10:35pm

Great company and great service. I've used them numerous times and never once an issue. OP I'd imagine you're in the minority. As mentioned try message them through bookface or similar.

zarquon · 14-03-2014 10:37pm

OP, did you mess something up. Use PM all the time and never have an issue, they have a fantastic service. Did you use the right PMID and configure your local locker via your account?

Alter Egotist · 14-03-2014 10:45pm

didnt mess anything up. two different people sent me parcels using their service. havent received either. they are "busy" because its close to paddys day. just checked parcels again, one hasnt been updated since yesterday morning and the other was received today in dublin from cork at 3pm. i have no control over them becuae i dont have a parcel motel account and both people who sent parcels with them to me do. gonna ring again in the morning. persume their service isnt 24hrs

Sir Arthur Daley · 14-03-2014 10:54pm

Alter Egotist wrote: »

i have no control over them becuae i dont have a parcel motel account

How are you checking parcels if you dont have an account?

Alter Egotist · 14-03-2014 10:58pm

WikiHow wrote: »

How are you checking parcels if you dont have an account?

http://www.nightline-delivers.com/

was given both tracking numbers buy people sending me parcels

Sir Arthur Daley · 14-03-2014 11:01pm

Alter Egotist wrote: »

http://www.nightline-delivers.com/

was given both tracking numbers buy people sending me parcels

And are they delivering the parcels to a parcel motel depot?

Alter Egotist · 14-03-2014 11:08pm

Alter Egotist wrote: »

http://www.nightline-delivers.com/

was given both tracking numbers buy people sending me parcels

both are being delivered to my house. nightline/parcel motel are one and the same.

Sir Arthur Daley · 14-03-2014 11:16pm

Alter Egotist wrote: »

both are being delivered to my house. nightline/parcel motel are one and the same.

You have made a confusing thread here mentioning parcel motel, you are having an issue with the courier delivery service nightline.

Alter Egotist · 14-03-2014 11:23pm

no both parcels were sent via parcel motel. on my side then nightline take over. When i called helpline they said it was parcel motel also. no confusion.

Sir Arthur Daley · 14-03-2014 11:26pm

Alter Egotist wrote: »

no both parcels were sent via parcel motel. on my side then nightline take over. When i called helpline they said it was parcel motel also. no confusion.

Ok i understand you now, Nightline should have been the title of your thread though.

Alter Egotist · 14-03-2014 11:31pm

WikiHow wrote: »

Ok i understand you now, Nightline should have been the title of your thread though.

ya probably not. its parcel motels fault not nightlines.

Sir Arthur Daley · 14-03-2014 11:35pm

Alter Egotist wrote: »

ya probably not. its parcel motels fault not nightlines.

Parcel motel have done their side of the transaction as you have said the parcels are on route, nightline are doing the courier work now.

zarquon · 14-03-2014 11:38pm

So nightline made a balls of the delivery not PM!. Parcel Motel have done their side. They have an excellent service if you deliver to a PM locker. The business is not a factor as i had a delivery today that was sent yesterday.

Alter Egotist · 14-03-2014 11:44pm

well parcel motel not nightline have sent both items and held both items now in Dublin so its Parcel Motels issue not nightline. Nightline have not been in posession of either parcel to date. its all parcel motel. i have spoke to both help desks. a Parcel Motel employee has admitted its their fault.

Sir Arthur Daley · 14-03-2014 11:47pm

Alter Egotist wrote: »

well parcel motel not nightline have sent both items and held both items now in Dublin so its Parcel Motels issue not nightline. Nightline have not been in posession of either parcel to date. its all parcel motel. i have spoke to both help desks. a Parcel Motel employee has admitted its their fault.

Nightline are the courier company who do the transporting, if you disagree how do you think parcel motel gets parcels delivered?

Alter Egotist · 14-03-2014 11:53pm

well parcel motel have admitted fault and holding the parcel in Dublin and of making the mistake in Cork.

Alter Egotist · 14-03-2014 11:56pm

Anyway. This is becoming a love/hate fest for and against parcel motel. my original post was meant to just vent my frustrations.

Sir Arthur Daley · 14-03-2014 11:58pm

Alter Egotist wrote: »

well parcel motel have admitted fault and holding the parcel in Dublin and of making the mistake in Cork.

You said earlier thatt parcel motel and nightline are the one company and gave a link to nightline so one can deduce you rang the number off their website so it was nightline you were tallking to, plus its the nightline website you are using to track your website.

KeRbDoG · 15-03-2014 12:00am

Prob best that A&R is kept to topics related to A&R and rather than logistics vent threads.

btw, I couldn't praise Parcel Motel / Nightline enough - great services

Alter Egotist · 15-03-2014 12:02am

ya as i said its turning into a battle. wasnt my original intention, will post pics of new games room when its set up and consoles when they arrive also.

Sir Arthur Daley · 15-03-2014 12:03am

KeRbDoG wrote: »

Prob best that A&R is kept to topics related to A&R and rather than logistics vent threads.

btw, I couldn't praise Parcel Motel / Nightline enough - great services

Just trying to help OP, maybe thread should be moved if its causing inconvience.

Alter Egotist · 15-03-2014 12:08am

ya move and or archive it if you want.

Optimus Prime · 15-03-2014 10:24am

Just to say parcel motel are great for delivery but any time ive been sent or sent something with them it's been a disaster. The item sits in the box for days waiting to be collected then takes ages to get delivered. Anpost is quicker and that's saying something.

OwaynOTT · 15-03-2014 11:01am

The one problem I have with ParcelMotel is that there isn't a motel a minutes walk from my house. That and I buy stuff a lot more because of them!

Alter Egotist · 15-03-2014 11:28am

Parcel Motel have lost one of my parcels in the warehouse/dropoff area. The customer care team actually told me they dont know where it is.The other one is in Limerick since 5:50 this morning because nightline interviened and rushed it to Limerick for me to pick up if i so choose or wait until Tuesday when service will resume again. Idiots. expensive loss of retro console at the moment.

johnny_ultimate · 15-03-2014 12:16pm

Had my first experience with them yesterday and thought it was an absolutely fantastic service. No fuss no muss. Would absolutely recommend and use them again.

Sir Arthur Daley · 15-03-2014 12:23pm

Alter Egotist wrote: »

rushed it to Limerick for me

Limerick A+E is it? i thought they were delivering the parcels to your house, why are you keeping saying parcel motel in your posts its nightline that is doing the courier, parcelmotel do not have transport i.e vans, trucks unless they are after training pigeons.

Alter Egotist · 15-03-2014 12:30pm

WikiHow wrote: »

Limerick A+E is it? i thought they were delivering the parcels to your house, why are you keeping saying parcel motel in your posts its nightline that is doing the courier, parcelmotel do not have transport i.e vans, trucks unless they are after training pigeons.

Your clearly getting commision OR something are you? Im saying parcel motel because parcel motel have LOST my parcel. Not Nightline. Thats why!

KeRbDoG · 15-03-2014 12:41pm

We are all aware that they are the same company right?

ParcelMotel.com wrote:

http://www.parcelmotel.com/terms.html
"Parcel Motel" is a registered brand name and service of Nightline Logistics Group trading as Parcel Motel.

Sir Arthur Daley · 15-03-2014 12:42pm

Alter Egotist wrote: »

Your clearly getting commision OR something are you? Im saying parcel motel because parcel motel have LOST my parcel. Not Nightline. Thats why!

I have no attachment to either company, answer me this one question what company is doing the physical moving of the parcels for you?

Alter Egotist · 15-03-2014 1:18pm

Ya i reported it also earlier. Appreciate you reporting it also, Thanks

the_syco · 15-03-2014 1:30pm

Alter Egotist wrote: »

Idiots. expensive loss of retro console at the moment.

Unfortunately, only the senders can chase them for cost. Get proof of delivery failure sent to the senders, and you should get your money back.

Alter Egotist · 15-03-2014 1:33pm

the_syco wrote: »

Unfortunately, only the senders can chase them for cost. Get proof of delivery failure sent to the senders, and you should get your money back.

Appreciate the suggestion. I've contacted sender and he has contacted them also. Hands tied until Tuesday I'm afraid. Hopefully its just locked up somewhere and ill receive it yet.

Steve X2 · 15-03-2014 1:34pm

Can we close or move this thread please?

It doesn't belong in the A&R section really and the fighting and bickering just isn't how we roll here now is it guys

Alter Egotist · 15-03-2014 1:38pm

ya no problem. would appreciate closing it. Didnt mean to get an arguement. was looking for suggestions and help. posted hear because it is retro consoles im getting sent to me. Thanks to those who gave suggestions and help.

CathalDublin · 15-03-2014 1:44pm

I'm sure they will arrive with you soon, as mentioned PM are pretty good and I've never had a parcel lost yet. I think this end of the *service is new and I'm sure your parcels are not lost.
ie. Collecting from a PM Locker and arranging delivery to an address.

Oh and agree lock it up and move it to the correct forum, its way off topic here.

Parcel Motel

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