Signing on day issue

Fant11

Hi, it says on my receipts that my signing on day is tomorrow but I've yet to receive a text confirming. Should I still go in tmr? Also, my collection day is Wednesday, is it possible to collect earlier in week?

Stevolende

I'd go by the date on the receipt. Could be that the text system is down for some reason. Wouldn't be the first time something like that had messed up. & I think you have the possibility of missing a day's pay if you don't show up on the right day.

I'm just trying to work out what the story is on my last signing on. I got to the counter on the date my receipts showed, at the time I'd been told after signing on in the morning last time when it was supposed to be the afternoon.
I got to the counter and the girl there started trying to tell me I was signing on a day early. I'd been moved to Wednesday, & that I should always think of the day after whichever date was on the receipt I showed her said I was on the correct date.
Not sure if I was just being wound up or what was going on.
The receipts still show me signing on a Tuesday. & that is what I would tend to go by.

As to the texts. after signing back onto the live register after ending a FÁS course a couple of months before Xmas I still haven't received a single text from them. I even went to the bother of trying to make sure they had the right phone number when I signed on in January. Had that written down and still no text in February. I think my mobile number was on every form since I went back in the live register or close to.

ABajaninCork

I wouldn't! Welfare always tell you to ignore the date on your receipt.

Did you not get a text informing you of your date? If not, I'd head in and ask. When you do sign, the clerk tells you when you're due to sign next and there's a note on the window as well. Next time take note of the date and set a reminder on your phone.

Stevolende

If that was a response to me the date of next signing that was up on the window and the date on the receipt were the same. I haven't seen anything referring to a change in date of my signing apart from what the girl behind the counter said, you'd think they would send out a letter changing the sign on date if it is different to the one that's otherwise been given wouldn't you?

As far as I was aware the Dept always told you to pay attention to the date on that receipt, when did that change?

ABajaninCork

Since they started notifying you by text. A reminder text is sent the day before you're due to sign. In Cork, that's been the case for about a year now. I don't know about other areas. The text always tells you to ignore the date on the receipt.

Stevolende

So the fact that they've screwed up texting me so far means that they haven't been getting important information to me. I couldn't believe it when the girl on the counter started trying to tell me that me acting on the only information I had been given as well as the reminder was in the wrong. As though it was somehow my responsibility or something when I was acting on what information I had been given.

Are they sending most information through text rather than postal letter now?

Is that true across the country?
Like according to her they had moved me from a Tuesday signing to a Wednesday signing. But they hadn't told me & I wasn't aware there was such a thing as a Wednesday signing. Tuesday signing hadn't been around outside of suspect cases as far as I knew until pretty recently. Are the dole numbers still rising?

sillysocks

I'd go by the receipt, or at least check with them. I never got a text, and as I've only recently signed on hadn't actually noticed the sign on date on the receipt. Went to collect my money a few weeks ago and there was nothing on the Post Office's system. When I rang they said I had been sent a text about the signing on and had missed my date - but I definitely never received the text. Hassle then of trying to sort it out, so better safe than sorry and all that.

ABajaninCork

Welfare do seem to be sending information via text now. And yes - they do have a tendency to **** it up. That's why I always double-check with the clerk on signing day, and set the reminder on my phone BEFORE I leave the counter.

They sent my husband a text notifying him of an appointment. He turned up on time. Waited for 2.5 hours (I kid you not) before he was told his appointment was actually earlier that stated on the text and therefore he missed it. Showed them the text he was sent, and kicked up a fuss as they wanted to re-schedule. He was seen quite quickly after that.