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Eircom? Is there anyone there?

Lady Kia · 2014-03-04 09:23:51

Hello, I have a question for Eircom. I have been trying to resolve a problem with Eircom for some time now. I am wondering if the Eircom people on this forum would share how do they get their issues resoved? Do they pop down the corridor and talk yes "talk" to the person they need to? It would appear to me that ringing…

04-03-2014 9:23am

#1

Lady Kia

Registered Users, Registered Users 2 Posts: 19 ✭

Join Date: November 2010

Posts: 13

Hello,

I have a question for Eircom. I have been trying to resolve a problem with Eircom for some time now. I am wondering if the Eircom people on this forum would share how do they get their issues resoved? Do they pop down the corridor and talk yes "talk" to the person they need to?

It would appear to me that ringing eircom is the last thing a person should do!

Valued business customer my eye!

0

Comments

#2 05-03-2014 12:33pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Lady Kia wrote: »

Hello,

I have a question for Eircom. I have been trying to resolve a problem with Eircom for some time now. I am wondering if the Eircom people on this forum would share how do they get their issues resoved? Do they pop down the corridor and talk yes "talk" to the person they need to?

It would appear to me that ringing eircom is the last thing a person should do!

Valued business customer my eye!

[font=Times New Roman","serif]Hi Lady Kia

I'm sorry to hear that you are experiencing issues in having an issue resolved, please do feel free to PM me details of the issue and I will look in to this for you.

Thanks

Al[/font]

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#3 06-03-2014 11:06am

Lady Kia

Registered Users, Registered Users 2 Posts: 19 ✭

Join Date: November 2010

Posts: 13

Alan/Al

I sent you 2 private messages on Monday.

0
#4 06-03-2014 4:17pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Lady Kia wrote: »

Alan/Al

I sent you 2 private messages on Monday.

Hi Lady Kia

I have yet to receive any private messages from you yet, are you sure you sent them to me?

Thanks

Al

0
#5 06-03-2014 6:10pm

Finbarrwh

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: March 2014

Posts: 1

I feel your pain lady Kia my phone/internet is down since the 12th February the day of the storm and despite numerous calls all I now know is that eircom resolve their faults in 4 days and definitely within 2 weeks what a joke :-( I rang again yesterday only to be asked did I want to make a complaint I'll repeat my answer here I JUST WANT MY PHONE AND INTERNET UP AND RUNNING FFS

0
#6 07-03-2014 8:29am

TheBigGreen

Registered Users, Registered Users 2 Posts: 752 ✭✭✭

Join Date: April 2013

Posts: 721

Same here lad!!!

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#7 07-03-2014 12:57pm

ussjtrunks

Registered Users, Registered Users 2 Posts: 1,130 ✭✭✭

Join Date: June 2007

Posts: 966

Same here only one that seems to have any knowledge of whats going on is Eircom : Tony, but still its unbelieveable how long our service has been out storm or otherwise mines down since Febuary 6th

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#8 07-03-2014 2:13pm

Lady Kia

Registered Users, Registered Users 2 Posts: 19 ✭

Join Date: November 2010

Posts: 13

The attachment shows a screen dump of my sent messages to Alan on Monday.

eircom: Alan wrote: »

Lady Kia wrote: »

Alan/Al

I sent you 2 private messages on Monday.

Hi Lady Kia

I have yet to receive any private messages from you yet, are you sure you sent them to me?

Thanks

Al

0
#9 07-03-2014 2:15pm

Lady Kia

Registered Users, Registered Users 2 Posts: 19 ✭

Join Date: November 2010

Posts: 13

The attachment shows a screen dump of my 2 sent messages to eircom: Alan

eircom: Alan wrote: »

Lady Kia wrote: »

Alan/Al

I sent you 2 private messages on Monday.

Hi Lady Kia

I have yet to receive any private messages from you yet, are you sure you sent them to me?

Thanks

Al

0
#10 07-03-2014 2:18pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Lady Kia wrote: »

The attachment shows a screen dump of my 2 sent messages to eircom: Alan

eircom: Alan wrote: »

Lady Kia wrote: »

Alan/Al

I sent you 2 private messages on Monday.

Hi Lady Kia

I have yet to receive any private messages from you yet, are you sure you sent them to me?

Thanks

Al

Hi Lady Kia

The attachment shows that the messages are sent to Tony. I will ask Tony to send me the messages and back to you.

Al

0
#11 11-03-2014 2:15pm

babydoc

Registered Users, Registered Users 2 Posts: 58 ✭✭

Join Date: September 2009

Posts: 48

Lady Kia wrote: »

Hello,

I have a question for Eircom. I have been trying to resolve a problem with Eircom for some time now. I am wondering if the Eircom people on this forum would share how do they get their issues resoved? Do they pop down the corridor and talk yes "talk" to the person they need to?

It would appear to me that ringing eircom is the last thing a person should do!

Valued business customer my eye!

I have an on going problem with eircom since jan11.
Numerous emails/letters/phone calls/fax/ boards.ie.
Still waiting
feel i am banging head against brick wall!!!!

0
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#12 11-03-2014 4:59pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

babydoc wrote: »

Lady Kia wrote: »

Hello,

I have a question for Eircom. I have been trying to resolve a problem with Eircom for some time now. I am wondering if the Eircom people on this forum would share how do they get their issues resoved? Do they pop down the corridor and talk yes "talk" to the person they need to?

It would appear to me that ringing eircom is the last thing a person should do!

Valued business customer my eye!

I have an on going problem with eircom since jan11.
Numerous emails/letters/phone calls/fax/ boards.ie.
Still waiting
feel i am banging head against brick wall!!!!

Hi babydoc

Can you please PM me a contact number for you and I shall arrange a call to you for tomorrow morning?

Thanks

Al

0
#13 11-03-2014 5:49pm

kosa

Registered Users, Registered Users 2 Posts: 24 ✭

Join Date: February 2007

Posts: 20

Hi Alan,

I have also problem with Eircom since July last year.
The contact with eircom customer care is a joke.
Can you help me please?

Thank you

0
#14 12-03-2014 9:31am

eircom: Tony

Closed Accounts Posts: 2,226 ✭✭✭

Join Date: November 2009

Posts: 2166

kosa wrote: »

Hi Alan,

I have also problem with Eircom since July last year.
The contact with eircom customer care is a joke.
Can you help me please?

Thank you

Hi Kosa
would you be able to PM me the details of issue and your landline number and good contact number and we can look into this for you.
Tony

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