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Business Online Down again

  • 02-03-2014 11:24am
    #1
    unnamed
    Registered Users, Registered Users 2 Posts: 193 ✭✭


    Hi,

    Is there an on-going problem is Business Online?  It's down again (Even though the status page says everything is normal).

    [font=Arial, Helvetica, Verdana, sans-serif]Business On Line[/font]
    [font=Arial, Helvetica, Verdana, sans-serif]Status[/font][font=Arial, Helvetica, Verdana, sans-serif] : Normal[/font]


    I'm getting very frustrated sending €15 a month for a service that rarely works.  Even when it does work it doesn't work well (Since the SEPA changes I need two computers to to do anything, Windows 7 to setup the transfer, Windows 8 to authorise them).

    Hopefully there's a planned update to this service, which will work properly, in more than one browser, on more than one opera tine system.  Maybe even a Mobile App like all the competitors have.

    I know I probably sound like a wing customers, but I have has nothing but problems for months, Tech. Support just tell me to clear my history and cookies.  It takes me an average of 2 hours each month to transfer money from by bank account to 2 other accounts.

    I've been a happy Bank of Ireland customer since I was 8 years old ... and that's almost 30 years ago.


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi unnamed,

    Thanks for taking the time to get in contact with us.

    We understand your frustration and we apologise for any break in service yesterday with Business Banking Online. We have checked this morning and can confirm that our systems are now working at normal service.

    We appreciate all your feedback and you can be assured we will forward this to our Business Online team.

    Thank you for your continued custom.

    Elaine 


  • #3
    El Greysers
    Registered Users, Registered Users 2 Posts: 20 ✭El Greysers


    What is wrong with BOL? again its down this system is really shoddy and poor value for money IMHO

    Business On Line
    Status : Partial Service
    Updated: Wednesday 26th of March 2014    3.25 pm
    Currently a number of Business On Line customers may be experiencing technical difficulties when trying to log on and authorise payments on Business On Line
    We are currently investigating this issue and will advise accordingly.
    Business On Line is currently operating normally. If you require assistance please read our “Help & Support” Section at


  • #4
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi El Greysers, 

    Many thanks for your post. 

    Apologies for the inconvenience caused. 

    The information listed on the BOL Status Page is the most up to date information available. This is being looked into at the moment and will be updated when the system is back.

    Thanks

    Billy


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