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Appear to be on the wrong broadband package. No effect on service though.

  • 25-02-2014 12:34pm
    #1
    ElWalrus
    Registered Users, Registered Users 2 Posts: 173 ✭✭


    Hi,

    I signed up with eircom in December for their unlimited broadband package. However on checking the bill on line, I seem to be on the 'Broadband Advanced' package with a 10GB download limit p/m. My usage for the last month was closer to 60 GB but I didn't notice any restrictions for going over this limit and I haven't noticed anything for the previous couple of months either.

    I'm just wondering why it appears I'm on the advanced package  but there doesn't seem to be any effect/restriction on my broadband usage. Is it just a system error? Am I going to receive a big bill for going over the 10GB allowance even though I signed up for unlimited broadband? At the time, I was promised a free upgrade to efibre when it became available in my area. Will I still get this.

    Thanks.


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ElWalrus wrote: »
    Hi,

    I signed up with eircom in December for their unlimited broadband package. However on checking the bill on line, I seem to be on the 'Broadband Advanced' package with a 10GB download limit p/m. My usage for the last month was closer to 60 GB but I didn't notice any restrictions for going over this limit and I haven't noticed anything for the previous couple of months either.

    I'm just wondering why it appears I'm on the advanced package  but there doesn't seem to be any effect/restriction on my broadband usage. Is it just a system error? Am I going to receive a big bill for going over the 10GB allowance even though I signed up for unlimited broadband? At the time, I was promised a free upgrade to efibre when it became available in my area. Will I still get this.

    Thanks.
    Hi ElWalrus

    If you would like to PM me the account number in question I'll look in to this for you.

    Thanks
    Al


  • #3
    ElWalrus
    Registered Users, Registered Users 2 Posts: 173 ✭✭ElWalrus


    eircom: Alan wrote: »
    ElWalrus wrote: »
    Hi,

    I signed up with eircom in December for their unlimited broadband package. However on checking the bill on line, I seem to be on the 'Broadband Advanced' package with a 10GB download limit p/m. My usage for the last month was closer to 60 GB but I didn't notice any restrictions for going over this limit and I haven't noticed anything for the previous couple of months either.

    I'm just wondering why it appears I'm on the advanced package  but there doesn't seem to be any effect/restriction on my broadband usage. Is it just a system error? Am I going to receive a big bill for going over the 10GB allowance even though I signed up for unlimited broadband? At the time, I was promised a free upgrade to efibre when it became available in my area. Will I still get this.

    Thanks.
    Hi ElWalrus

    If you would like to PM me the account number in question I'll look in to this for you.

    Thanks
    Al
    PM sent.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ElWalrus wrote: »
    eircom: Alan wrote: »
    ElWalrus wrote: »
    Hi,

    I signed up with eircom in December for their unlimited broadband package. However on checking the bill on line, I seem to be on the 'Broadband Advanced' package with a 10GB download limit p/m. My usage for the last month was closer to 60 GB but I didn't notice any restrictions for going over this limit and I haven't noticed anything for the previous couple of months either.

    I'm just wondering why it appears I'm on the advanced package  but there doesn't seem to be any effect/restriction on my broadband usage. Is it just a system error? Am I going to receive a big bill for going over the 10GB allowance even though I signed up for unlimited broadband? At the time, I was promised a free upgrade to efibre when it became available in my area. Will I still get this.

    Thanks.
    Hi ElWalrus

    If you would like to PM me the account number in question I'll look in to this for you.

    Thanks
    Al
    PM sent.
    Hi ElWalrus

    PM sent in reply

    thanks

    Al


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