Service out since 6th of Febuary

ussjtrunks

We've now had our telephone down for 3 weeks there is one phone line completely down and a tree resting on another is there anyway of knowing how long this will take to fix?

eircom: Alan

ussjtrunks wrote: »

We've now had our telephone down for 3 weeks there is one phone line completely down and a tree resting on another is there anyway of knowing how long this will take to fix?

Hi ussjtrunks

Sorry to hear this, the storms have created a lot of issues over the past few weeks but if you would like to PM me your landline number I'll look in to this for you.

Thanks

Al

ussjtrunks

Any update?

eircom: Alan

ussjtrunks wrote: »

Any update?

Hi ussjtrunks

Yes, this has been assigned to a crew to begin works today, that's as much as I can see right now but hopefully I will have more news this evening.

Al

ussjtrunks

Thanks if you could keep me updated that'd be great hopefully it gets sorted soon

eircom: Alan

ussjtrunks wrote: »

Thanks if you could keep me updated that'd be great hopefully it gets sorted soon

No worries ussjtrunks

Hopefully so but I'll keep you updated as soon as more notes are added to the case.

Al

ussjtrunks

No work seems to have been done today how long does it usually take from being assasigned to being fixed?

eircom: Alan

ussjtrunks wrote: »

No work seems to have been done today how long does it usually take from being assasigned to being fixed?

[font=Times New Roman","serif] [/font]
Hi ussjtrunks

Sorry to hear this, according to the latest notes it was deemed that more work is required at exchange level and the case has been referred to works management for appropriate planning. I can understand this has been going on a long time now but I'll keep you update on the progress as I see it.

Thanks
Al

ussjtrunks

Does it state what kind of damage needs to be fixed and any idea how long it could take?

ussjtrunks

Any

eircom: Alan

ussjtrunks wrote: »

Does it state what kind of damage needs to be fixed and any idea how long it could take?

Unfortunately not ussjtrunks

This type of technical information is not available to us

Al

ussjtrunks

Will ye get any kind of update as it progresses or Is it just updated when its finished

eircom: Alan

ussjtrunks wrote: »

Will ye get any kind of update as it progresses or Is it just updated when its finished

Hi ussjtrunks

You would get an update from technicians when the issues is resolved however if you would like to get back to us here along the way we will do our best to offer you more information on the status of the case.

Thanks
Al

ussjtrunks

Its the waiting without any idea of when it'll be back thats most frustrating, I was thinking of getting a 3g modem today so Id have internet for awile but not sure if i should go for a week, 2 weeks or a month

eircom: Tony

ussjtrunks wrote: »

Its the waiting without any idea of when it'll be back thats most frustrating, I was thinking of getting a 3g modem today so Id have internet for awile but not sure if i should go for a week, 2 weeks or a month

Hi ussjtrunks
We do appreciate the inconvenience here and apologies for the delay in getting this resolved faster. I am afraid your area is one of those areas affected by the exceptionally high numbers of faults due to recent weather conditions. I have spoken with the technical ground crew in your area and they will do their best to get there this resolved by early next week. The tech I spoke with hopes this can be resolved Monday or Tuesday next week.
Tony

jimb43

hi there  al  and tony  its june 2007  when i first posted  have you any idea when they are join got fix that fault ???   after all its nearly 2015 now  keep me posted will ya

ussjtrunks

Eircom phoned yesterday saying they were coming to the house and never showed

ussjtrunks

There is now a third line broke now, so thats 2 lines completely down and a tree on one line I was told an eircom van went down the road yesterday so they would have seen this and did nothing.

I know that the storm has caused alot of damage but is really frustrating that by not being fixed the issue is worsening

ussjtrunks

My Bill is due soon with this level of service the likelyhood of it getting paid is worsening by the day, We've been loyal Eircom customers even before i was born and dont remember anything on this level before, I need to pay another €20 to 02 just to get basic broadband thats €90 I'll be out of pocket on Friday not to mention the new router i bought as eircom wouldnt replace mine which was not function so all in all I've spent €165 just to keep connecting to the internet.

Feed up does not begin to highlight how Im feeling and listening to the radio many others are in the same boat its a disgrace of a service Eircom provide and If there was honestly any other option other than an ok 3g connection I would be gone by the end of the month