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Returning Electricals to Tesco

  • 16-02-2014 10:40pm
    #1
    bijou
    Registered Users, Registered Users 2 Posts: 412 ✭✭


    Hi, just wondering if anyone can advise.

    I bought a 19" LCD TV/DVD combo from Tesco last August (2013). The DVD player has developed a fault and I'm thinking of returning it to Tesco (I still have the receipt) but as it was bought last August I don't have the box or any of the packaging it came in.

    Do you think Tesco would accept the unit back without the packaging???

    Thanks.


Comments

  • #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    bijou wrote: »
    Hi, just wondering if anyone can advise.

    I bought a 19" LCD TV/DVD combo from Tesco last August (2013). The DVD player has developed a fault and I'm thinking of returning it to Tesco (I still have the receipt) but as it was bought last August I don't have the box or any of the packaging it came in.

    Do you think Tesco would accept the unit back without the packaging???

    Thanks.
    Yes they should accept it back and offer to repair or replace the item or offer you a refund.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Packaging is not required if the item is faulty.


  • #4
    bijou
    Registered Users, Registered Users 2 Posts: 412 ✭✭bijou


    Thanks guys - I'll get on to them tomorrow.


  • #5
    fergie199
    Registered Users, Registered Users 2 Posts: 81 ✭✭fergie199


    Your covered on the Sales of Goods and Supplies act 1980, the item was not made of merchantable quality,

    You are entitled to a refund, replacement, repair or credit note, be warned tho the store may only over a repair or credit not as the original packaging is no longer with it

    as always, Thanks for reading

    Fergie


  • #6
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    If the item is faulty, a credit note is not a valid offer. You can accept a credit note, if it suits you do so, but be aware that you are truly entitled to a refund, replacement or repair.

    Packaging does not matter when an item is faulty.


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  • #7
    mathepac
    Banned (with Prison Access) Posts: 4,991 ✭✭✭mathepac


    fergie199 wrote: »
    Your covered on the Sales of Goods and Supplies act ...
    That's the Sale of Goods and Supply of Services Act.
    fergie199 wrote: »
    ... the item was not made of merchantable quality, ...
    How do you know? Did you examine it? Maybe it's not fit for purpose, or as described, or of merchantable quality.
    fergie199 wrote: »
    ... You are entitled to a refund, replacement, repair or credit note, ...
    The poster may be entitled to one of the "3 Rs":
    • Repair
    • Replacement
    • Refund.
    There is no 4th option, ever.
    fergie199 wrote: »
    ... be warned tho the store may only over a repair or credit not as the original packaging is no longer with it ...
    Nah, that's just nonsense.
    fergie199 wrote: »
    ... as always, Thanks for reading ...
    Pas de problem, happy to help.


  • #8
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    mathepac wrote: »
    That's the Sale of Goods and Supply of Services Act.
    How do you know? Did you examine it? Maybe it's not fit for purpose, or as described, or of merchantable quality.
    The poster may be entitled to one of the "3 Rs":
    • Repair
    • Replacement
    • Refund.
    There is no 4th option, ever.
    Nah, that's just nonsense.
    Pas de problem, happy to help.

    There is : mutual agreement of an alternative.
    The 3Rs are forms of redress which the buyer can impose on the seller, but nothing prevents the buyer and the seller from agreeing an alternative.

    Note also that the refund does not necessarily have to be a full refund, the buyer can accept a price reduction.
    http://www.irishstatutebook.ie/1980/en/act/pub/0016/sec0021.html#sec21
    (a) set up against the seller the breach of warranty in diminution or extinction of the price, or


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