Congestion in Eircom (or Eircom resell products) - Are you affected?

finnteme

Hi all. There has been lots of discussion in boards.ie lately (especially in Talk To Eircom forum) and all over internet ab. the congestion issues in Eircom network.

As now, i cant see any thread started ab. this, where we could see the total number of users affected.
If you have an congestion issue (line is tested fine, broadband speeds are fine in daytime but drops in the early evenings, and you have Eircom or other ISP who uses Eircom infrastructure, and you are in NGB package) can you please reply to this thread with the following info.

Mods, if its not ok to collect this info, please let me know asap. Im intend to send this information to Comreg and Eircom if the issue is as large as i suspect. Thanks!

Please do the speedtest directly with lan cable, not via wireless! Please do not post any personal info, like email/phone numbers or names!

Your location/exchange:
Speed daytime before 6pm (mb/s):
Speed after 6pm (mb/s):
Have Eircom engineer attended your address?:
Was there any fault found in your line?:
Have you escalated the matter to your ISP, if yes, what was the result?:
When did the problems with the broadband speed started?:

Thanks!

robocode

Your location/exchange: Tramore
Speed daytime before 6pm (mb/s): ~2 Mbps
Speed after 6pm (mb/s): ~1.5 Mbps
Have Eircom engineer attended your address?: No but local technician checked the line from the exchange, blamed congestion
Was there any fault found in your line?: No
Have you escalated the matter to your ISP, if yes, what was the result?: Escalated with Eircom numerous times, eventually told "it's congestion, there is nothing more we can do"
When did the problems with the broadband speed started?: December 2013

finnteme

Your location/exchange:Dunshaughlin
Speed daytime before 6pm (mb/s):9 mb/s
Speed after 6pm (mb/s):1.5 mb/s
Have Eircom engineer attended your address?:Yes, 3 times
Was there any fault found in your line?:No
Have you escalated the matter to your ISP, if yes, what was the result?:Was released from contract w Eircom
When did the problems with the broadband speed started?:Sep 2013

Currently w Sky, who admitted that its an congestion issue after investigating. Eircom never admitted that when i was with them.

jambofc

Your location/exchange:Trim
Speed daytime before 6pm (mb/s):10mbs
Speed after 6pm (mb/s):0.8-2mbs
Have Eircom engineer attended your address?:yes
Was there any fault found in your line?:no
Have you escalated the matter to your ISP, if yes, what was the result?:no result still ongoing
When did the problems with the broadband speed started?:5 months ago


http://www.boards.ie/ttfthread/2057043309/1

Hank Scorpio

Your location/exchange:just outside kilkenny
Speed daytime before 6pm (mb/s):17mbs
Speed after 6pm (mb/s):2-5mbs,high latency
Have Eircom engineer attended your address?:yes
Was there any fault found in your line?:yes, and resolved
Have you escalated the matter to your ISP, if yes, what was the result?:no result still ongoing
When did the problems with the broadband speed started? september

http://www.boards.ie/ttfthread/2057131313

PauloMN

Your location/exchange: Trim
Speed daytime before 6pm (mb/s): 10Mb/s
Speed after 6pm (mb/s): 1 to 2Mb/s
Have Eircom engineer attended your address?: No, Vodafone is my ISP and they want €120 for half hour of engineer time - nothing wrong with the line imo given daytime speed
Was there any fault found in your line?: n/a
Have you escalated the matter to your ISP, if yes, what was the result?: Yes, they say it could be a line fault at my house
When did the problems with the broadband speed started?: around Sept/Oct 2013

It's clear from others on the same exchange experiencing the same speed issues at the same time that this is not a line fault at my house.

Internet is unusable for any form of video streaming after 6pm until around midnight, and a lot of the time at the weekend. When the uncongested broadband (NGB as Eircom called it) came out first it was great - solid speeds day and night. Thing have reverted back to pre NGB speeds in the evenings.

My argument is that the product is simply not fit for purpose if services like video streaming etc. are completely unusable.

Al_Coholic

Your location/exchange:Kingscourt
Speed daytime before 6pm (mb/s):9-10mb
Speed after 6pm (mb/s):between 0.8 and 2mb but fluctuates a lot higher for brief periods but streaming video remains unwatchable
Have Eircom engineer attended your address?:yes
Was there any fault found in your line?:no but technician showed me that the line is congested
Have you escalated the matter to your ISP, if yes, what was the result?:yes but eircom told me the line is not congested,their attitude toward me on the phone was amazing even had the cheek to tell me they were honouring the contract as i was getting 10mb at some point during the day.
When did the problems with the broadband speed started?:since december and i am only with eircom 3 months.

Nonoperational

Al_Coholic wrote: »

Your location/exchange:Kingscourt
Speed daytime before 6pm (mb/s):9-10mb
Speed after 6pm (mb/s):between 0.8 and 2mb but fluctuates a lot higher for brief periods but streaming video remains unwatchable
Have Eircom engineer attended your address?:yes
Was there any fault found in your line?:no but technician showed me that the line is congested
Have you escalated the matter to your ISP, if yes, what was the result?:yes but eircom told me the line is not congested,their attitude toward me on the phone was amazing even had the cheek to tell me they were honouring the contract as i was getting 10mb at some point during the day.
When did the problems with the broadband speed started?:since december and i am only with eircom 3 months.

How did he do that?

vishal

Your location/exchange: Newlands Cross
Speed daytime before 6pm (mb/s): 13mb/s
Speed after 6pm (mb/s): 1.5mb/s
Have Eircom engineer attended your address?: no (we're supposed to but never got phone call)
Was there any fault found in your line?: no
Have you escalated the matter to your ISP, if yes, what was the result?: yes, just excuses
When did the problems with the broadband speed started?: Sept last year.

DaveC85

Your location/exchange:Tramore
Speed daytime before 6pm (mb/s):+7mb/s
Speed after 6pm (mb/s):Less than 1.5mb/s
Have Eircom engineer attended your address?:Multiple times
Was there any fault found in your line?:Never
Have you escalated the matter to your ISP, if yes, what was the result?:Multiple times,given the usual run around
When did the problems with the broadband speed started?:November 2013

Great idea guys

O'Prez

Your location/exchange: Roscrea
Speed daytime before 6pm (mb/s): 10.5mbps
Speed after 6pm (mb/s): 1.5mbps - 3.5mbps
Have Eircom engineer attended your address?: No
Was there any fault found in your line?: No
Have you escalated the matter to your ISP, if yes, what was the result?: Yes. Told it was a congestion issue eventhough the exchange is NGB enabled.
When did the problems with the broadband speed started?: November 2013

...was with Vodafone when it started and moved to Sky in Jan 2014 which made no difference.

gary_walsh17

Your location/exchange: Tramore
Speed daytime before 6pm (mb/s): 9-10Mbps
Speed after 6pm (mb/s): 0.5-2.5Mbps
Have Eircom engineer attended your address?: No, local Eircom technician checked the line from the exchange, blamed congestion also
Was there any fault found in your line?: No
Have you escalated the matter to your ISP, if yes, what was the result?: Escalated with Vodafone, awaiting response
When did the problems with the broadband speed started?: September/October 2013

Al_Coholic

Nonoperational wrote: »

How did he do that?

He plugged in his hand held device andshowed me on the screen where it said congested.
he said there was no problem with the line and i was right when i told him before he plugged in the device i thought it was congestion..yet eircom deny the line is congested.

Ah-Watch

O'Prez wrote: »

Your location/exchange: Roscrea
Speed daytime before 6pm (mb/s): 10.5mbps
Speed after 6pm (mb/s): 1.5mbps - 3.5mbps
Have Eircom engineer attended your address?: No
Was there any fault found in your line?: No
Have you escalated the matter to your ISP, if yes, what was the result?: Yes. Told it was a congestion issue eventhough the exchange is NGB enabled.
When did the problems with the broadband speed started?: November 2013

...was with Vodafone when it started and moved to Sky in Jan 2014 which made no difference. Have a new contract with Eircom starting in the next few days only because they're rolling out fibre in my area soon though I doubt it'll make any difference to my speeds in the meantime but if it does I'll post results here.

The lovely people at eircom have pushed Roscrea back to June now Sean ! Grrrr!

O'Prez

Ah-Watch wrote: »

The lovely people at eircom have pushed Roscrea back to June now Sean ! Grrrr!

Do you have some insider information our Jamie? The Eircom site says this when I input my number:

Ah-Watch

Sher don't ya know I get the inside track , whether it's good or bad. I know it still says April for us too but nope, Junes the latest but at risk of failure to meet date of June too or something to that affect

O'Prez

Ah-Watch wrote: »

Sher don't ya know I get the inside track , whether it's good or bad. I know it still says April for us too but nope, Junes the latest but at risk of failure to meet date of June too or something to that affect

For Jaysus sake. Out of the frying pan and in to the fire. Anyway we better shut up or we'll derail this thread.

Nonoperational

Al_Coholic wrote: »

He plugged in his hand held device andshowed me on the screen where it said congested.
he said there was no problem with the line and i was right when i told him before he plugged in the device i thought it was congestion..yet eircom deny the line is congested.

That's interesting. I never knew they had a device that they could plug in and it would show congestion. Not quite sure how that would work... Anyone know?

vishal

Guys if any more of us are suffering from congestion then please post here. If there are this few getting comreg and the advertising authority is a waste of time

MichealKenny

Your location/exchange: Kilconnell (KCL)
Speed daytime before 6pm (mb/s): 5.5Mbps
Speed after 6pm (mb/s): 1.7Mbps
Have Eircom engineer attended your address?: yes
Was there any fault found in your line?: yes, (unrelated)
Have you escalated the matter to your ISP, if yes, what was the result?: still the same
When did the problems with the broadband speed started?: December.

TheTacticsGuy

Your location/exchange: Murroe (Co. Limerick)
Speed daytime before 6pm (mb/s): Between 5 Mbps and 15 Mbps
Speed after 6pm (mb/s): 0.4 Mbps - 1.2 Mbps
Have Eircom engineer attended your address?: no
Was there any fault found in your line?: no
Have you escalated the matter to your ISP, if yes, what was the result?: Just about to
When did the problems with the broadband speed started?: 6-7 weeks ago

Hank Scorpio

Media coverage would probably be the best solution to highlight these problems. An Eircom rep said Eircom had ruled out the possibility of a international server routing issue despite many people having huge latency to mainland Europe during peak hours. 2+2=5

O'Prez

The problem is your average user doesn't even realise their speeds are bad. I have over 1000 Facebook friends and went on a bit of a campaign a week or 2 ago getting them to test their speeds and submit the results. 5 or 6 people did it. The majority of people just browse the net and wouldn't realise there are speed issues unless they are downloading. Even those that do may not be as tech savvy as us on here and the bulb wouldn't light up that there must be a congestion issue. There is obviously a major issue with congestion but your average punter just doesn't realise it.

jambofc

O'Prez wrote: »

The problem is your average user doesn't even realise their speeds are bad. I have over 1000 Facebook friends and went on a bit of a campaign a week or 2 ago getting them to test their speeds and submit the results. 5 or 6 people did it. The majority of people just browse the net and wouldn't realise there are speed issues unless they are downloading. Even those that do may not be as tech savvy as us on here and the bulb wouldn't light up that there must be a congestion issue. There is obviously a major issue with congestion but your average punter just doesn't realise it.

agree most of my neighbours dont online game or stream movies/tv and told me internet was fine when i asked could they do a speedtest they were amazed at only getting 1mbs but didnt really care.

PauloMN

Eircom engineer rang me this morning, obviously VF contacted them about my line after my call to them during the week. He asked me the symptoms, checked the line and said there's absolutely nothing wrong with my line. He said there's a lot of similar reports in Trim recently, and that the same slow speeds (1Mb to 2Mb/s) are being experienced by others in the area. It's a network congestion problem - he said that lots of extra users have been added to the system over the past few months, but the exchange capacity has not been increased.

Nothing he can do basically, so suck it up seems to be the answer. The only upside for me is that my daytime speeds are fine (at the moment) which is the main thing in my case as I work from home during the day.

I expect similar problems when we get fibre broadband (which he suggests will be end of this month - he says all the infrastructure work is already done for that). I think it's just ridiculous that Eircom are allowed offer a TV service (which will chew up bandwidth) when they can't offer speeds greater than 1Mb to 2Mb/s to huge numbers of their customers. Comreg should step in and refuse them permission to offer services that will eat bandwidth until they can improve the network for all of their customers (and the customers of their resellers).

uncle_sam_ie

jambofc wrote: »

agree most of my neighbours dont online game or stream movies/tv and told me internet was fine when i asked could they do a speedtest they were amazed at only getting 1mbs but didnt really care.

Same here, my neighbour wanted me to fix a problem she was having a few months ago. While I was there I tested the line and noticed she was only getting less than half of her 1Mb's. I told her to call eircom to check the line because there was definitely a fault somewhere along the way. She never did because at christmas she called wanting to know why the Xbox live she set up for her kids wasn't working. I give up and I bet she still hasn't rang eircom.

MichealKenny

uncle_sam_ie wrote: »

Same here, my neighbour wanted me to fix a problem she was having a few months ago. While I was there I tested the line and noticed she was only getting less than half of her 1Mb's. I told her to call eircom to check the line because there was definitely a fault somewhere along the way. She never did because at christmas she called wanting to know why the Xbox live she set up for her kids wasn't working. I give up and I bet she still hasn't rang eircom.

"You fix my problem but I won't cooperate at all if you need me to help, I will just plead ignorance and call you a computer genius in hopes you do all the work"

-Every friend or family I have ever helped ever.

"Sure how can I stay on hold for 25 minutes and read this thing you have written down for me in plain english, aren't you the computer genius, you should be the one to do it"

-Another favourite.

dxhound2005

PauloMN wrote: »

Eircom engineer rang me this morning, obviously VF contacted them about my line after my call to them during the week. He asked me the symptoms, checked the line and said there's absolutely nothing wrong with my line. He said there's a lot of similar reports in Trim recently, and that the same slow speeds (1Mb to 2Mb/s) are being experienced by others in the area. It's a network congestion problem - he said that lots of extra users have been added to the system over the past few months, but the exchange capacity has not been increased.

Nothing he can do basically, so suck it up seems to be the answer. The only upside for me is that my daytime speeds are fine (at the moment) which is the main thing in my case as I work from home during the day.

I expect similar problems when we get fibre broadband (which he suggests will be end of this month - he says all the infrastructure work is already done for that). I think it's just ridiculous that Eircom are allowed offer a TV service (which will chew up bandwidth) when they can't offer speeds greater than 1Mb to 2Mb/s to huge numbers of their customers. Comreg should step in and refuse them permission to offer services that will eat bandwidth until they can improve the network for all of their customers (and the customers of their resellers).

There were similar problems with fibre and lots of complaints here. But nobody has posted in these threads for a week or 10 days leading me to think it may be back to normal. I checked a few times most evenings and I am getting my normal 47/13 from all speedtest servers except Limerick and sometimes Galway which can be in the 30's. I hope the problem is gone away and won't come back anyway.

http://www.boards.ie/vbulletin/showthread.php?t=2057131609

http://www.boards.ie/vbulletin/showthread.php?t=2057123324

http://www.boards.ie/vbulletin/showthread.php?t=2057126655

vishal

NewlandsCross is due for efibre roll out in march. I will upgrade to that but if that doesn't sort out the problems I'm gonna scream

SweetCaliber

Currently sitting here without broadband, was told I have to wait a week at minimum for an engineer, absolutely pathetic.

Your location/exchange: Tramore, Co.Waterford
Speed daytime before 6pm (mb/s): 8 Mbps
Speed after 6pm (mb/s): 2 Mbps
Have Eircom engineer attended your address?: Yes, currently waiting for another one, which they said will take a week.
Was there any fault found in your line?: No, they said it was the exchange
Have you escalated the matter to your ISP, if yes, what was the result?: Yes, as said above, a minimum wait of a week before an engineer will come out.
When did the problems with the broadband speed started?: Christmas.

Sully

Your location/exchange: Tramore, Co. Waterford
Speed daytime before 6pm (mb/s): ~ 12 Mb/s
Speed after 6pm (mb/s): Anything, usually half of the daytime speed and dropping. 0.19Mb/s was the lowest recorded, usually between that and ~3Mb/s
Have Eircom engineer attended your address?: Yes.
Was there any fault found in your line?: Not on the line, between cabinet and exchange. Was repaired, problem still exists. Engineer acknowledged on both occasions we spoke there was a problem in the exchange that wasn't being repaired in the immediate future.
Have you escalated the matter to your ISP, if yes, what was the result?: Yes, after various tests and trouble shooting they asked me to undertake, they escalated it to eircom twice. Hence the engineer call out. In the end, I went down the ComReg route and that's actively under further investigation by my ISP who are making contact with eircom to identify what the issue is and expected period of resolution. Acknowledged that it appears to be a problem in other places with congestion and it appears that eircom are fixing it with the launch of fibre (which has more bandwidth and takes the pressure off their systems).
When did the problems with the broadband speed started?: November.

Impetus

robocode wrote: »

Have Eircom engineer attended your address?: No but local technician checked the line from the exchange, blamed congestion

Congestion is not an excuse. One or more of the upstream elements (eg backhaul) is under-scaled in capacity terms. A broadband fiddle.

Not unlike a distillery producing say vodka. When the distillery is quiet, with not a lot of demand on production, the vodka has 40% alcohol. But at peak times, coming up to Christmas, the product might only have 10% alcohol. Due to the busyness of the distillery. Congestion. Rubbish vodka on the shop shelf.

While Ireland has the cheapest international connectivity to the rest of the world according to the OECD, it seems to me that non-Irish websites can be extremely slow when used from Ireland.

Irish broadband customers are being screwed by any network I have used. Competition isn't working. Neither Comreg nor the Government seems to be doing anything about it.

The market has been carved up by two companies who control everything (aside from mobile) - eircom and UPC.

Consumers who put up with this are also guilty. Of being idiots.....

Hank Scorpio

What's the alternative? Gather a crowd and storm Eircom HQ? At least UPC forced Eircom to get into the Fiber market

Impetus

nuxxx wrote: »

What's the alternative? Gather a crowd and storm Eircom HQ? At least UPC forced Eircom to get into the Fiber market

Neither eircom nor UPC has a real end to end fibre network. Therein lies the problem. Fiber in their case is a misleading marketing catchphrase. Both networks use copper in the chain, and a chain is as strong as its weakest link etc.

What is needed is a Government initiated, outsourced via well drafted tender, a single FTTP (fibre to every premises - home and commercial - nationwide) which is shared by all telcos, ISPs, content delivery services etc. The fibre to be in state ownership, privately managed.

The user could then change supplier if they are dissatisfied with their current provider, the same way as one can change from one electricity co to another. The same single grid plumbs the entire country.

It is a mark of the maturity of an industry - we have only one network of motorways, roads etc. But one can chose from dozens of makes and model of car, truck etc, not to mention public transport or even walk on the single public right of way system.

The country has a big problem providing decent coverage to rural areas - fibre is the cheapest solution for laying a new network. Ditto in urban areas where there is congestion in pathways (I don't mean footpaths! - rather ducts, mobile cellsites etc).

Solutions using copper are more than 100 years old and it is high time the system was updated. Vast sums of money are wasted by eircom and UPC tinkering with their network every few years in the ever losing game of trying to provide enough bandwidth for new applications that emerge on the marketplace. Literally billions for piecemeal "upgrades". Money that would pay for a new fibre network that would have a very long, very low maintenance cost, high speed network.

ED E

Impetus wrote: »

Neither eircom nor UPC has a real end to end fibre network. Therein lies the problem. Fiber in their case is a misleading marketing catchphrase. Both networks use copper in the chain, and a chain is as strong as its weakest link etc.

What is needed is a Government initiated, outsourced via well drafted tender, a single FTTP (fibre to every premises - home and commercial - nationwide) which is shared by all telcos, ISPs, content delivery services etc. The fibre to be in state ownership, privately managed.

The user could then change supplier if they are dissatisfied with their current provider, the same way as one can change from one electricity co to another. The same single grid plumbs the entire country.

It is a mark of the maturity of an industry - we have only one network of motorways, roads etc. But one can chose from dozens of makes and model of car, truck etc, not to mention public transport or even walk on the single public right of way system.

The country has a big problem providing decent coverage to rural areas - fibre is the cheapest solution for laying a new network. Ditto in urban areas where there is congestion in pathways (I don't mean footpaths! - rather ducts, mobile cellsites etc).

Solutions using copper are more than 100 years old and it is high time the system was updated. Vast sums of money are wasted by eircom and UPC tinkering with their network every few years in the ever losing game of trying to provide enough bandwidth for new applications that emerge on the marketplace. Literally billions for piecemeal "upgrades". Money that would pay for a new fibre network that would have a very long, very low maintenance cost, high speed network.

There's already a full thread on this (Ill ad the link in a sec), but to summarize:

• All telcos use Fibre to descrive FTTC, eg FiOS in the US
• FTTH is too expensive, nobody can afford to roll it out right now, and if they could it would be urban only
• Coax can do 1Gbps per subscriber, thats plenty for the next 5yrs +
• Municipal Fibre IS the best solution, but our government could never run something like that effectivley. Rabbite wouldnt even know what you meant
• The current upgrades that you are complaining about actually lead the way for FTTH in the future as it puts fibre within a KM of most homes

joe250

Your location/exchange:Tramore
Speed daytime before 6pm (mb/s):8mb/s
Speed after 6pm (mb/s): .9mb/s
Have Eircom engineer attended your address?:yes
Was there any fault found in your line?:no
Have you escalated the matter to your ISP, if yes, what was the result?:I have been on the phone over 5 hours no fix
When did the problems with the broadband speed started?: December

Impetus

ED E wrote: »

There's already a full thread on this (Ill ad the link in a sec), but to summarize:
All telcos use Fibre to descrive FTTC, eg FiOS in the US

No they don't. There are dozens of FTTP networks in the EU and Asia. please see http://en.wikipedia.org/wiki/Fiber_to_the_premises_by_country (it is not up to date - ie there are a lot more than are listed on this page)

ED E wrote: »

FTTH is too expensive, nobody can afford to roll it out right now, and if they could it would be urban only

Fibre is cheaper to provide in rural areas than in urban because there are fewer barriers to laying the fibre. It can be run from pole to pole along phone or electricity poles / pylons - in cities there is more congestion, but there it benefits from more properties passed per km of fibre.

ED E wrote: »

Coax can do 1Gbps per subscriber, thats plenty for the next 5yrs +

While coax can do 1 Gbps/sec due to the layout of cable, that has to be shared on a cable that runs from door to door - causing uneven contention depending on the amount of usage at each premises.

For example you could run a copper pair phone line between yourself and your neighbour next door and it would no doubt do for the odd conversation or sharing a phone line. It might even work OK as a "party line" for two or three houses. But if the same line was shared between 50 or 100 houses (ignoring electrical engineering issues) it would be saturated and virtually everybody would be dissatisfied.

ED E wrote: »

Municipal Fibre IS the best solution, but our government could never run something like that effectivley. Rabbite wouldnt even know what you meant

Municipal fibre is a half-way house, Utah type situation, which would leave much of the country unserved. Not unlike the millions of people who can't get broadband in the US, of if they can it is under 1 MB/sec - if you call that broadband. A single national fibre platform allows the costs and benefits to be spread all over the place in a democratic manner, giving each service provider equal access to the customer base to sell their services.

ED E wrote: »

The current upgrades that you are complaining about actually lead the way for FTTH in the future as it puts fibre within a KM of most homes

No it wont because the cabinets are based on 100 year old copper network layout, and will only service urban areas, and are not in the best physical position from which to run fibre to each premises. There is no net benefit in using cabinets as a "starting point" for FTTP from a national interest basis. I'm sure eircom would love it.

Vicxas

Your location/exchange: Navan (Kilcarn)
Speed daytime before 6pm (mb/s): 10MBS
Speed after 6pm (mb/s): 1.5 - 3.0
Have Eircom engineer attended your address?: No
Was there any fault found in your line?: No
Have you escalated the matter to your ISP, if yes, what was the result?: said they would investigate. That was a month ago
When did the problems with the broadband speed started?: mid December

Corach1992

Your location/exchange: Wellingtonbridge
Speed daytime before 6pm (mb/s): ~5.5 Mbps
Speed after 6pm (mb/s): ~0/64 Mbps ,, 337ms is my ping!!
Have Eircom engineer attended your address?: No
Was there any fault found in your line?: Yes
Have you escalated the matter to your ISP, if yes, what was the result?: Escalated with Eircom numerous times, eventually told "it's congestion, there is nothing more we can do"
When did the problems with the broadband speed started?: Months ago!!

MichealKenny

What's the correlation between these traffic stats at INEX with the congestion we are experiencing? or is there any?

Impetus

MichealKenny wrote: »

What's the correlation between these traffic stats at INEX with the congestion we are experiencing? or is there any?

I don't believe there is any congestion at INEX. INEX seems to install new switches/capacity as/when is required. It is just a "sorting office" for intra-Ireland data packets. The problem is contention between the subscriber and the ISP core, and between the ISP and RoW (rest of world).

INEX keeps data flows that can be processed within Ireland, within Ireland - thus helping reduce the bottleneck between ISPs. A chain is as strong as its weakest link etc... So the issue of super-saturated ISP back haul and ISP core infrastructure still remains in the way. And the issue of accessing sites that are served from outside of Ireland that are not connected to INEX remains too.

vishal

I've mentioned this before but don't think anybody noticed. I can get 1.5mbs on a speedtest with poor pings at night time but if I download a well seeded torrent with utorrent with number 80 and encryption enabled etc. then I can get 13mbs.

I think eircom is throttling everybody on NGB for some reason. They don't want to talk about it.

Larsheen

Your location/exchange:Lucan County Dublin
Speed daytime before 6pm (mb/s):6.9
Speed after 6pm (mb/s):1-3
Have Eircom engineer attended your address?:3 times
Was there any fault found in your line?:No
Have you escalated the matter to your ISP, if yes, what was the result?:Still being "looked into"
When did the problems with the broadband speed started?:Some months ago

sawdoubters

voderphone should have own boxes in the exchange

sky probably just rents eircoms


eircom is not going to give good service if it rents the switches to its competition

Larsheen

What I have done is report my broadband dropping as a fault and seeing it was not sorted within ten days,I am entitled, according to Eircom's Charter, to a two month line rental rebate.I have made it patently clear to them that there will be no payment for the time that the service has not been provided not indeed will I pay for 1890 calls to Broadband Tech support.They didn't argue this point.I have screen captured all the readings from the speed test and if there is a problem we will go legal.Thanks for organising this information gathering.

ED E

sawdoubters wrote: »

voderphone should have own boxes in the exchange

sky probably just rents eircoms

eircom is not going to give good service if it rents the switches to its competition

Both vodafone and sky have LLU kit, though AFAIK thats the minority of exchanges.

Eircom wholesale rents to Eircom Retail, Voda, Sky, Gaelic, Pure etc etc but its the same net number of subscribers per exchange. Its not a case of piling extra sky users on top of the eircom users, they trade companies but load stays the same.

Ally Dick

vishal wrote: »

I've mentioned this before but don't think anybody noticed. I can get 1.5mbs on a speedtest with poor pings at night time but if I download a well seeded torrent with utorrent with number 80 and encryption enabled etc. then I can get 13mbs.

I think eircom is throttling everybody on NGB for some reason. They don't want to talk about it.

If they're throttling on the sly, I'm getting rid of them

patrickc68

Your location/exchange:roundwood less than 1 kilometer from exchange
Speed daytime before 6pm (mb/s): .500 mb
Speed after 6pm (mb/s): .200 mb
Have Eircom engineer attended your address?:yes,, 4 times ,,blame it on internal wiring in my house the first 3 times
Was there any fault found in your line?:he siad no fault found ,but siad they changed the cable,made no difference
Have you escalated the matter to your ISP, if yes, what was the result?:no help what so ever,,siad eirom supplys up to 8 mb,upto means it can be as low as .0001
When did the problems with the broadband speed started?:service started to degrade after 3 months,since 27 /12/2013 it is very inconsistant,,to a point where it drops completley

Gonzo

Your location/exchange:2.5km from Dunshaughlin exchange
Speed daytime before 6pm (mb/s):8 mb/s
Speed after 6pm (mb/s): varies between 0.03 mb/s and 2.8mb/s
Have Eircom engineer attended your address?:no
Was there any fault found in your line?:no
Have you escalated the matter to your ISP, if yes, what was the result?: I rang eircom broadband support they told me to check for spyware on my computer or to try a different modem.
When did the problems with the broadband speed started?:September

kgarvey

Your location/exchange:Tramore Less than 1km from exchange
Speed daytime before 6pm (mb/s):2mbs - 8mbs
Speed after 6pm (mb/s): varies between 0.03 mbs and 2mbs
Have Eircom engineer attended your address?:no (im with Sky but told there is nothing that can be done problem with exchange)
Was there any fault found in your line?:no
Have you escalated the matter to your ISP, if yes, what was the result?: I rang SKY broadband alot over the last 6 months finally been told there is nothing they can do and i can leave for a different company if i wish and wouldnt be charged if i was still in contract
When did the problems with the broadband speed started?:June/July

MikeJK

Your location/exchange: Tuam, Galway
Speed daytime before 6pm (mb/s): 13.6 solid
Speed after 6pm (mb/s): 1.5-4 generally, occasional bursts to 7.
Have Eircom engineer attended your address?: No, although several local engineers have checked the line and one told me that there were 3-4 other similar problems in the area with no line faults and nightly congestion.
Was there any fault found in your line?: No.
Have you escalated the matter to your ISP, if yes, what was the result?: Yes, after a number of calls with eircom tech support they escalated the problem with their SAC team who have "identified" a problem with the exchange where it has insufficient bandwidth, they have no eta for when this will be rectified.
When did the problems with the broadband speed started?: January

Using MTR I can see massive packet loss and significant ping spikes in their network several hops in (*tenge*), apparently it's the bandwith in my local exchange though.

Edit: I just called tech support there and there's a new automated message there which I'm paraphrasing here "Looking at your line there is a problem with broadband in your local area, eircom engineers are working on the problem and will resolve it as quickly as possible, please note that technical support will have no additional information on this".