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E-fibre installation date

  • 05-02-2014 1:42pm
    #1
    Michael8000
    Registered Users, Registered Users 2 Posts: 184 ✭✭


    Hi,

    I have e-fibre ordered but have yet to receive an installation date.

    When I initially ordered it I was told that installation would be "next Tuesday AM unless I heard otherwise."

    I then contacted eircom on 24.01.14 to confirm that date to be told that there was no installation date scheduled for my order and that I would be contacted to arrange one. 

    I received no call back and after a week I contacted eircom again on 31.01.14. to be told that I would have to wait longer for an installation date.

    I really do need to know at this stage when it will be installed so I can cancel my contract with my existing provider before I have to commit to another month.

    If you require any order or call references please let me know.

    Thanks


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Michael8000 wrote: »
    Hi,

    I have e-fibre ordered but have yet to receive an installation date.

    When I initially ordered it I was told that installation would be "next Tuesday AM unless I heard otherwise."

    I then contacted eircom on 24.01.14 to confirm that date to be told that there was no installation date scheduled for my order and that I would be contacted to arrange one. 

    I received no call back and after a week I contacted eircom again on 31.01.14. to be told that I would have to wait longer for an installation date.

    I really do need to know at this stage when it will be installed so I can cancel my contract with my existing provider before I have to commit to another month.

    If you require any order or call references please let me know.

    Thanks
    Hi Michael8000

    Very sorry to hear this, please PM me your order reference number if you have one. It would be also helpful if you could PM me your address and I will look in to this further for you.

    Thanks

    Al


  • #3
    Michael8000
    Registered Users, Registered Users 2 Posts: 184 ✭✭Michael8000


    eircom: Alan wrote: »
    Michael8000 wrote: »
    Hi,

    I have e-fibre ordered but have yet to receive an installation date.

    When I initially ordered it I was told that installation would be "next Tuesday AM unless I heard otherwise."

    I then contacted eircom on 24.01.14 to confirm that date to be told that there was no installation date scheduled for my order and that I would be contacted to arrange one. 

    I received no call back and after a week I contacted eircom again on 31.01.14. to be told that I would have to wait longer for an installation date.

    I really do need to know at this stage when it will be installed so I can cancel my contract with my existing provider before I have to commit to another month.

    If you require any order or call references please let me know.

    Thanks
    Hi Michael8000

    Very sorry to hear this, please PM me your order reference number if you have one. It would be also helpful if you could PM me your address and I will look in to this further for you.

    Thanks

    Al
    PM sent


  • #4
    Michael8000
    Registered Users, Registered Users 2 Posts: 184 ✭✭Michael8000


    Just got a call confirming my installation for next Tuesday. Don't know if it was down to you Alan but thanks anyway.


  • #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Michael8000 wrote: »
    Just got a call confirming my installation for next Tuesday. Don't know if it was down to you Alan but thanks anyway.
    Hi Michael8000

    I had requested managers to investigate this but I didn't expect it would be resolved so quickly. Delighted to hear this so thanks for letting me know.

    Thanks

    Al


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