Zooplus

Gael23

Has anyone ordered from them? Just looking for experiences.
We feed pedigree ( I know, but he's 14 so not changing it now) and pay about €8.50 for a 3kg bag. I can get a 15kg bag from zooplus for €40 so that's quite a saving.

tk123

ryanf1 wrote: »

Has anyone ordered from them? Just looking for experiences.
We feed pedigree ( I know, but he's 14 so not changing it now) and pay about €8.50 for a 3kg bag. I can get a 15kg bag from zooplus for €40 so that's quite a saving.

I order off them all the time! I've had a couple of lost orders years ago but only when using DHL as the courier - never a problem and always faster using GLS. Make sure you compare prices on the different zooplus sites too because the prices and they'll have offers on one site but not another.

weisses

Same here ...using them all the time ,,,No hassle at all

Hooked

ryanf1 wrote: »

Has anyone ordered from them? Just looking for experiences.
We feed pedigree ( I know, but he's 14 so not changing it now) and pay about €8.50 for a 3kg bag. I can get a 15kg bag from zooplus for €40 so that's quite a saving.

I'm confused... The maths?

15kg is 5 times the amount.
5 x 8.50 is 42.50 is it not?

Is it really worth it? For 2 fiddy?

We've bought non-food items from them and find them great!

Gael23

Hooked wrote: »

I'm confused... The maths?

15kg is 5 times the amount.
5 x 8.50 is 42.50 is it not?

Is it really worth it? For 2 fiddy?

We've bought non-food items from them and find them great!

Just looked on tesco website and it's there at 9.15 for 3kg so that's roughly €46 for the 15kg from zooplus for €40.80. It seems to work out cheaper the more you buy. You can get 2x15kg bags for €70 so that's another €10 saving.

Gran Hermano

Just checked Amazon UK, 15 kg for around GBP 25 with shipping included.

Tropheus

Have purchased from them many times over the last few years and never had an issue.

Zapperzy

I'v ordered from them dozens of times, from my memory I'v only had 1 issue with them. There packaging used to be fairly poor. Had one particularly awful box arrive, few tins a bit dented but all still usable but the box was in an awful state, very lucky that nothing had fallen out of the big tear down the side. They seem to have improved packaging since, this was at least 2 years ago and I haven't had a problem since.

Takes about 5 working days for things to get to me, I always go for the dhl option and it arrives through an post. I'v ordered from both the .ie and .co.uk site and just yesterday ordered from the .de site as I noticed there was a huge price difference in what I was ordering. Just use google translate or if your using chrome it'l automatically give you the option to translate the webpage to english.

Personally I'v never noticed it to be much cheaper with them for the usual supermarket food brands (the likes of pedigree, whiskas etc.), the reason I use them is for the more obscure higher quality foods not available from pet shops here.

Your not open to switching brands are you?

tk123

Zapperzy wrote: »

Takes about 5 working days for things to get to me, I always go for the dhl option and it arrives through an post.

I find them so slow though compared to GLS. That said I live 20 mins from the depot and even better work 5 mins from it so get the delivery first thing! Eg last week my parcel arrived with an post on Thursday at 1:00am ish and wasn't delivered on Monday... When it hits GLS at that time it's delivered the hours later!

Zapperzy

tk123 wrote: »

I find them so slow though compared to GLS. That said I live 20 mins from the depot and even better work 5 mins from it so get the delivery first thing! Eg last week my parcel arrived with an post on Thursday at 1:00am ish and wasn't delivered on Monday... When it hits GLS at that time it's delivered the hours later!

Does GLS get delivered by courier though? I always seem to miss the delivery so it's handy for me that the post office is just around the corner I can go pick it up. If it's delivered by courier I'd be afraid it'd go back to the depot and have to be picked up. I might give them a try for my next order, I don't mind the wait once I remember to order early but at the same time I do be excited in anticipation of it's arrival :P

tk123

Zapperzy wrote: »

Does GLS get delivered by courier though? I always seem to miss the delivery so it's handy for me that the post office is just around the corner I can go pick it up. If it's delivered by courier I'd be afraid it'd go back to the depot and have to be picked up. I might give them a try for my next order, I don't mind the wait once I remember to order early but at the same time I do be excited in anticipation of it's arrival :P

Yeah GLS are the courier - I think you can reschedule if you miss it or collect from the depot. I usually get it sent to work anyways so worry of missing it and the mail room guys will wheel it out and lift it into the car for me if it's giant/very heavy lol!

SillyMangoX

I think zooplus should have a discount for boards users, I'd say a good bit of their business comes through people discovering it on here! I wouldn't have heard of it if it wasn't for boards and I'd say they've gotten a few hundred out of me at this stage, and I haven't even started ordering food from them yet!!

maggiepip

Have been ordering my dog and cat food for years off them and their service is excellent. Only once I think an order went missing but zooplus just replace it anyway free of charge obviously. I had always used GLS courier, but on this months order they ve changed courier option to DPD, I assume they'll be as good as gls which always got the order to me in 4 days.

Anyway cant recommend Zooplus highly enough, excellent high quality foods you cant buy here and excellent service/customer service.

ferretone

Ah, went with DHL before. If I'd realised it would go courier I would have gone GLS for sure! Our postman doesn't even try to see if anyone's home. I've been left chasing him impotently down the road before, after he just slipped a card through right in front of me! I've complained to the post office and all, but never makes any difference.

Will most definitely go GLS for my next catfood order!

Nody

ryanf1 wrote: »

Has anyone ordered from them? Just looking for experiences.
We feed pedigree ( I know, but he's 14 so not changing it now) and pay about €8.50 for a 3kg bag. I can get a 15kg bag from zooplus for €40 so that's quite a saving.

Change to Markus Mühle NaturNah; that way you get the same price but at least you're not serving Cornflakes with meat flavour (cereals primary ingredient) but something noticeably better.

maggiepip

ferretone wrote: »

Ah, went with DHL before. If I'd realised it would go courier I would have gone GLS for sure! Our postman doesn't even try to see if anyone's home. I've been left chasing him impotently down the road before, after he just slipped a card through right in front of me! I've complained to the post office and all, but never makes any difference.

Will most definitely go GLS for my next catfood order!

DPD appears to be the courier service they're using now.

odckdo

Where I live DHL/An Post provides the better service for me.

I find GLS terrible. They deliver at different times and they are difficult to track. In my area they always use a 'contract' driver when they are busy. The same guy appears each time in his battered (non-GLS) van. He is always rushing, dumps the parcel and sometimes doesn't even look for a signature. Another time the same guy lied about me not been home when I was!

On other forums on boards, lots of people have complained about GLS.

I also found with Zooplus if there are 2 or more parcels they can sometimes split the delivery between DHL/An Post and GLS. I find this can be a hassle.

Rommie

OP, have you got a maxizoo anywhere near you? They're doing the 15kg bags for 28 euro at the moment

Bullseye1

Ordered some dog leads from them. As advertised and delivered in good time.

mistress_gi

I buy from zooplus.de
better discount. any issue i have ever had was dealt with by phone. either re delivery or money back

odckdo

The other thing with Zooplus is that once you have placed your order you can't cancel it straight away online. You have to wait for An Post to attempt delivery - meet the delivery guy and tell him to return package to sender (for free). When Zooplus receive it they will give a full refund.

In comparison Amazon allow you to cancel online if you are quick enough. But once the package is dispatched that is it. You can return it but you will have to pay for postage - unless you can come up with a good reason why Amazon should pay.

Rips

Great service from Zooplus, order everything from there for the last 3 years.

The couriers vary, and we have had a few problems due to damaged or delayed shipping, but zooplus's customer service is EXCELLENT.

Burst bag of litter in your package? Here's money back, or money off your next order.
Damaged goods? Resent whole delivery with more packing x2.

The reviews on site are spot on aswell, we bought a large ceiling height cat tree for peanuts when they were on offer, several reviews said it was an excellent product but the metal frame in the hammock would snap in time, which it did, but it still works, its just a bit saggy.

I've gotten free gifts in especially large orders, the zooplus points rack up and we get loads of free toys with them etc

I've looked but seen no difference in prices between .ie and .de for the products we routinely buy.

Subscribe to their mailing list and buy in bulk when the deals are on.

Rips

One small problem with the ordering system we encountered, when using zooplus points to get free stuff, if you don't go through with the order, the points may get taken off your account.

maggiepip

Rips wrote: »

One small problem with the ordering system we encountered, when using zooplus points to get free stuff, if you don't go through with the order, the points may get taken off your account.

That shouldnt happen. If the order reaches zooplus and theres a payment problem /you dont follow through, and youve used your points with that order, they will re-credit the points as soon as either you re-order or the original order gets officially cancelled, which I think takes a few days. You dont lose your points though.

DBB

odckdo wrote: »

The other thing with Zooplus is that once you have placed your order you can't cancel it straight away online. You have to wait for An Post to attempt delivery - meet the delivery guy and tell him to return package to sender (for free). When Zooplus receive it they will give a full refund.

I had always thought this was the case too, and it is.. sort of! I bungled an order a few months ago, and rang them a few minutes afterwards. They duly cancelled the order and took my newly amended order there and then on the phone. Admittedly, having to ring them was a pain, and it cost me the price of the call, but there is a mechanism for doing it

Otherwise, I've found they've improved a lot over the years, as others have said, the packaging is better, as is their customer service. I've had no problems at all with GLS, but I think that's often down to the individual delivery guy. The lad who delivers to this area is a gem!

pawrick

Been ordering off them for about 3 years for birds, dogs and cats with only a few minor issues over packing when ordering a lot and things got squashed.

Always check their different sites. zooplus.ie zooplus.de etc as there can often be a large price difference for the exact same products or different special offers on offer. The .ie site also has a smaller selection so I tend to use the german one to get what I need.

ZiabR

Ordering with them awhile, no issues at all.

odckdo

DBB wrote: »

I had always thought this was the case too, and it is.. sort of! I bungled an order a few months ago, and rang them a few minutes afterwards. They duly cancelled the order and took my newly amended order there and then on the phone.

That is good to know - makes things alot easier.

cocker5

Been ordering form the continously over the past 7 years i have never had any issues at all...

mel.b

I've been using them since I got Cooper last year. I normally order from the .de (german) website as they stock the Bozita wet food in better varieties, quantities and prices than the .uk site (it's not even on the .ie website). I find it odd that different websites (ie the .co.uk vs .de) have different stock on them - different foods, toys etc considering it all comes out the same warehouse in Germany. My deliveries normally arrive about 3 days after I place them.

morgana

Just noticed today that Zooplus has put up their delivery charges, used to be a flat 6.99 from the .de site, has gone up to 9.90 (DPS) and 10.40 (DHL) and the Irish site has gone up from 4.99 to 5.40 (It still states 4.90 on the delivery cost page, but in your shopping basket its 5.40!

cocker5

morgana wrote: »

Just noticed today that Zooplus has put up their delivery charges, used to be a flat 6.99 from the .de site, has gone up to 9.90 (DPS) and 10.40 (DHL) and the Irish site has gone up from 4.99 to 5.40 (It still states 4.90 on the delivery cost page, but in your shopping basket its 5.40!

Orders over €49 have free delivery... so bulk up.

My order are usually for €75 / €85

tk123

cocker5 wrote: »

Orders over €49 have free delivery... so bulk up.

My order are usually for €75 / €85

I don't think I've had an order small enough to have a postage charge since that bottomless pit pup came along :pac:

cocker5

tk123 wrote: »

I don't think I've had an order small enough to have a postage charge since that bottomless pit pup came along :pac:

Same here... i spend more on my dog than i do on myself.. its a sad state of affairs!

Thank god they are so dam cute!!

SillyMangoX

My order today came to €48 but I refute to pay shipping so the cats are getting a cheap 99c toy to go with all the other crap I'm buying :P I had intended getting just food, but then I just had to get peach a slow feeder bowl and sure they had cat probiotics too so I had to get some of those...lol

Nody

What's depressing is when they give out stuff with each order; sometimes I'll end up with three or four orders because it's free!!1

cocker5

I know its really bad.... this week I ordered my guy's taste of the wild and salmoin oil thats was supposed to be it.

I added pigs ears... and a visi vest all impluse buys.. came to €78...

Then i went onto another webiste and ordered him his favourite toy... the chatter box duck, they are getting harder and harder to get , so i ordered 3 just to be sure! they last usually 3 months or so and he treats them like his friends.. that cost €25

http://www.amazon.co.uk/Pet-Love-4596-Chatterbox-Cockerel/dp/B000OGONVW/ref=pd_sim_petsupplies_2

so all in all €100 in one week... have i lost my tiny mind!

:eek:

Jen Pigs Fly

I ordered two bags of dog food on Sunday night. .. And still no sign if delievery? Using dhl ... Can anyone tell me if this Is normal?

Got two bags if Markus Mühle NaturNah and I'm still waiting. Seen plenty of dhl vans around but none had my poor doggies food!

odckdo

xxxJennyxxx wrote: »

I ordered two bags of dog food on Sunday night. .. And still no sign if delievery? Using dhl ... Can anyone tell me if this Is normal?

Got two bags if Markus Mühle NaturNah and I'm still waiting. Seen plenty of dhl vans around but none had my poor doggies food!

DHL in Germany is the national postal system which means your parcel will be delivered by An Post. Monday sounds right - did you get a tracking link?

(Just placed an order with zooplus.co.uk - even with the order over the free delivery limit, DHL was still an extra 50p. Also GLS has been replaced by DPD which is free over the spending limit. I think DPD might be better for tracking.)

tk123

odckdo wrote: »

DHL in Germany is the national postal system which means your parcel will be delivered by An Post. Monday sounds right - did you get a tracking link?

(Just placed an order with zooplus.co.uk - even with the order over the free delivery limit, DHL was still an extra 50p. Also GLS has been replaced by DPD which is free over the spending limit. I think DPD might be better for tracking.)

Yeah DPD text you the delivery window now so handy... There's a DPD depot even closer to work than GLS - happy days

maggiepip

The exact process is dhl just collect the packages from zooplus and deliver them to the german post office basically (this is what an post told me anyway, I made the mistake of ordering via dhl on my first order) and they are sent through the postal system. They normally take a minimum of 7 days to arrive through an post.

DPD who is the courier now will only take 3 to 5 days to deliver. Dont understand the new 50p charge for dhl (an post delivery) - seems a bit mad.

Jen Pigs Fly

odckdo wrote: »

DHL in Germany is the national postal system which means your parcel will be delivered by An Post. Monday sounds right - did you get a tracking link?

(Just placed an order with zooplus.co.uk - even with the order over the free delivery limit, DHL was still an extra 50p. Also GLS has been replaced by DPD which is free over the spending limit. I think DPD might be better for tracking.)

I got my tracking link, it's been in Ireland since Thursday so ill probably get it Monday hopefully!

maggiepip wrote: »

The exact process is dhl just collect the packages from zooplus and deliver them to the german post office basically (this is what an post told me anyway, I made the mistake of ordering via dhl on my first order) and they are sent through the postal system. They normally take a minimum of 7 days to arrive through an post.

DPD who is the courier now will only take 3 to 5 days to deliver. Dont understand the new 50p charge for dhl (an post delivery) - seems a bit mad.

Ok I did not know that hah is have gone for DPD otherwise ha, I'll know for the future!

tk123

xxxJennyxxx wrote: »

I got my tracking link, it's been in Ireland since Thursday so ill probably get it Monday hopefully!

That's what happened to me last time I ordered from .de - Dublin -> Porloaise for a few days --> back to Dublin :rolleyes:

Gael23

I just wanted to know that everything was above board with them and it seems to be.

maggiepip

ryanf1 wrote: »

I just wanted to know that everything was above board with them and it seems to be.

Just remember to order via DPD!

Zapperzy

xxxJennyxxx wrote: »

I ordered two bags of dog food on Sunday night. .. And still no sign if delievery? Using dhl ... Can anyone tell me if this Is normal?

Got two bags if Markus Mühle NaturNah and I'm still waiting. Seen plenty of dhl vans around but none had my poor doggies food!

I ordered on saturday night and mine came on friday through dhl/an post. Think it usually takes about 5 or 6 days.

mymo

My order came through DPD, and I wasn't home the day it was coming, I called the depot offering to collect it, and they delivered it to work for me.
Ordered Saturday, arrived Thursday.

Gael23

Rommie wrote: »

OP, have you got a maxizoo anywhere near you? They're doing the 15kg bags for 28 euro at the moment

There is a maxizoo na short distance away. It would be worth making the trip for that!

SillyMangoX

I made a mistake in my order, I clicked off the payment page before entering my details by accident and they kindly cancelled my order so I could start again