Tesco Mobile... every little helps, ha!

dublingirl121

On Christmas Eve I signed up for Tesco Mobiles 12 month contract and bought a prepay Nokia Lumia 1020 (approx. 600euro cash paid). I won't write the other 4 problems I have had over the last 2 weeks, however, I feel I must share most recent experience.


My phone is faulty and the battery life is awful. I rang customer service and they said the only way of getting my phone replaced is to send it back by post and reorder another one online, leaving me without a phone for 4 days MINIMUM!! This type of customer service is awful, and I don't understand how they expect to have LOYAL customers if you are not interested in looking after them!

What's their catch phrase... every little helps? Well no one was willing to help me! Anyone thinking of joining Tesco mobile... DONT!

snubbleste

They responded to your query and offered a solution.
Just buy a cheap payg while your one is being repaired.
Then if it is irreparable they should offer a like for like.

I think your expectations are for too high

Cabaal

In fairness as long as they credit you back that period of your contract and repair the phone i don't see that as being unreasonable.

You say nobody is willing to help you but yet you don't even mention if you even looked for a temp phone during the 4 days,

wmpdd3

Did you buy the phone in a store? If you did just go back to the store and it will be replaced with another one.

brokenarms

wmpdd3 wrote: »

Did you buy the phone in a store? If you did just go back to the store and it will be replaced with another one.

I think the store have the right to repair instead of replace. You might not get a new phone in all cases.

keithclancy

dublingirl121 wrote: »

On Christmas Eve I signed up for Tesco Mobiles 12 month contract and bought a prepay Nokia Lumia 1020 (approx. 600euro cash paid). I won't write the other 4 problems I have had over the last 2 weeks, however, I feel I must share most recent experience.


My phone is faulty and the battery life is awful. I rang customer service and they said the only way of getting my phone replaced is to send it back by post and reorder another one online, leaving me without a phone for 4 days MINIMUM!! This type of customer service is awful, and I don't understand how they expect to have LOYAL customers if you are not interested in looking after them!

What's their catch phrase... every little helps? Well no one was willing to help me! Anyone thinking of joining Tesco mobile... DONT!

All of them do that.

In fact i'm surprised they didn't offer a repair and you would have to wait longer.

Kinikie

keithclancy wrote: »

All of them do that.

In fact i'm surprised they didn't offer a repair and you would have to wait longer.

Think you expectations are a but high here...have you been to the phone shop itself?

wmpdd3

It is Tesco's policy that if you buy an electrical item and it's found to be faulty , you just have to return to the store and they will replace the item at the customer service desk.

You need you receipt.

What store did you go to?

When you bought the phone you should have gotten a little folder for the receipt, the returns policy is printed in that.

PS, I dont understand how you signed up for a 12 month contract, but didn't get a phone and had to but a phone separately. Not that it matters in relation to your faulty phone.

brokenarms

wmpdd3 wrote: »

PS, I dont understand how you signed up for a 12 month contract, but didn't get a phone and had to but a phone separately. Not that it matters in relation to your faulty phone.

Yeah have to agree. A contract with no phone is a bit hard to believe. But then again this is the internet. Anything can happen!

Riamfada

brokenarms wrote: »

Yeah have to agree. A contract with no phone is a bit hard to believe. But then again this is the internet. Anything can happen!

Some networks offer a discounted sim only rate if you sign a contract.

wmpdd3

SIM only with Tesco mobile is 30 day, not 12 month.

texas star

I'm with the crapy Tesco mobile was given no phone just signed a 12 months contract that i'm having terrible problems with their service and network and cant get out of.I told them I wanted to cancel my contract and was told id have to pay 245.00 for a practically non existent service for my HTC One phone.The manager in Tesco Mobile said my phone was to advance for there Network.....So now Im going down the road of writing letters to there Head Office and Mobile Customer service dept.Word of advice never go to Tesco Mobile as they are they are worse crowd to deal with ever:mad:

wmpdd3

You have 7 days to cancel your contract and pay nothing except for the calls and texts you have made. All you need to do is put it in writing within 7 days of signing up.

http://www.tescomobile.ie/terms/tcs-pay-monthly.aspx

12.8 You may request a Tariff transfer by notifying Customer Care. However, within any Minimum Term, you cannot move onto a Tariff with a lower monthly payment unless the charges for the new Tariff exceed the total tariff charges for the remainder of the existing Service Agreement. This does not affect your right to cancel your contract under paragraph 3 (Cooling-off Period) or paragraph 5 (Ending this Service Agree you can also change to a higher plan if you wish by entering into a new Service Agreement.

Its in paragraph 3 of your contract.

If you tried to cancel before 7 days and noone told you about this maybe you could complain about the information you were told.

Mimikyu

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